Address: 9 Maritime St, London, SE16 7FU, United Kingdom
Rating: 4.4
based on 439 reviews.
Customer Service
Pros:
"Switzy talked me through all the folding bike options and the features of each one within the budget I was looking for."
"Big thanks to Moses who shared his expertise on rucksacks."
"Found myself pleasantly surprised at how helpful everyone was in store when I visited last week."
"The staff's knowledge and helpfulness stood out, creating a positive shopping environment."
"Staff are always friendly. Very knowledgeable too and ready to answer questions."
"The staff was helpful as I had to return an item I purchased earlier and it was a breeze."
"The staff members are proactive in offering assistance, providing product recommendations, and answering any questions you may have."
Cons:
"I am disappointed and I wouldn’t recommend anyone to use your service again!"
"There are lots of staff nearby to help however many of them look disinterested and are standing around chatting."
"Staff seems to be uninterested in serving customers, and they are easily distracted with other matters and leave customers waiting."
"Appalling customer services, I had a click and collect order ready for collection on 01/10/2022."
"Negatives: Staff. Very unbothered, bad English, rude. Always."
"The girl which was there on the tills was so rude and unprofessional."
"Some staff is rude/ disinterested in helping out, probably because they are overworked."
Store Layout & Accessibility
Pros:
"Large store with underground parking which is very well lit and sign posted with chargers for electric cars and 4 hours free parking store is bright and clean with a lot of staff goods are well set out on rails and well sign posted with individual sports and equipment and a good cycle repair service in store can be very busy with ample check outs and friendly staff."
"The store had a great variety to choose from."
"Large sports store in London, located super close to tube station. Clear, airy and spacious."
"Parking underground is huge and they have a nice cafe and studio that runs many classes throughout the week."
"This one is walkable distance from Canada Water."
"The shop is very easy to find with the nearest tube / overground station is Canada Water."
"The store is spacious and well-organized, making it easy to navigate and explore the wide range of sporting goods available."
Cons:
"For some reason the the area is not essentially split in two with no passage between each half of the shop making browsing difficult."
"Also, why no in-store customer toilets, had to abandon baskets near the doors to take the lift to the car park."
"Pleased with our purchases but it was so difficult to find anything within the store."
"Only issue was several of us wandering around following the signs to the check outs which are closed."
"The new layout is horrible! Why do I have to go through the whole shop to reach the section I need."
"The new layout is like a corn maze. Hard to find things, had to walk triple the amount I should have had to."
"Very disappointed with this store now, too much emphasis on cycling and exercise areas, not enough space used on other sports."
Product Selection & Quality
Pros:
"The store boasts an extensive collection of high-quality products, from beginner level to professional-grade equipment."
"Amazingly large selection of products across all sports."
"You discover a dedicated area where you can try out different sports equipment."
"The equipment such as bikes, tents and clothing are very good. Prices in my opinion are also very good."
"Overall for other sports it has some great selections."
"Decathlon is new and improved and it has many more sports items and services than you could possibly need."
"This is a massive store with almost every sport you can imagine, under one roof."
Cons:
"Also, many of the own brand products are cheap rubbish, and to be avoided."
"Just been Surrey Quays branch. Poor fishing dept loads stuff missing on shelves and racks."
"We picked 3 different bikes. All out of stock."
"It looks like a jungle, people riding bicycles everywhere inside, playing football (and a kid in the opposite corridor was hit by a ball)."
"Super disappointed with their range! It used to be upstairs with a whole aisle dedicated towards it."
"Bought a 'second life' inflatable camping tent for a trip to France. Got to France and when setting up found out it had a leak, completely deflated and had chewing gum on the ground sheet (disgusting and unhygienic)."
"Disappointing experience looking for women’s running shoes considering this is their largest store - only four brands including their own brand."