Decathlon Reviews Summary

Category: Sporting goods store London

Address: 9 Maritime St, London, SE16 7FU, United Kingdom

Rating: 4.4
based on 439 reviews.

Customer Service

Pros:

  • "Switzy talked me through all the folding bike options and the features of each one within the budget I was looking for."
  • "Big thanks to Moses who shared his expertise on rucksacks."
  • "Found myself pleasantly surprised at how helpful everyone was in store when I visited last week."
  • "The staff's knowledge and helpfulness stood out, creating a positive shopping environment."
  • "Staff are always friendly. Very knowledgeable too and ready to answer questions."
  • "The staff was helpful as I had to return an item I purchased earlier and it was a breeze."
  • "The staff members are proactive in offering assistance, providing product recommendations, and answering any questions you may have."

Cons:

  • "I am disappointed and I wouldn’t recommend anyone to use your service again!"
  • "There are lots of staff nearby to help however many of them look disinterested and are standing around chatting."
  • "Staff seems to be uninterested in serving customers, and they are easily distracted with other matters and leave customers waiting."
  • "Appalling customer services, I had a click and collect order ready for collection on 01/10/2022."
  • "Negatives: Staff. Very unbothered, bad English, rude. Always."
  • "The girl which was there on the tills was so rude and unprofessional."
  • "Some staff is rude/ disinterested in helping out, probably because they are overworked."

Store Layout & Accessibility

Pros:

  • "Large store with underground parking which is very well lit and sign posted with chargers for electric cars and 4 hours free parking store is bright and clean with a lot of staff goods are well set out on rails and well sign posted with individual sports and equipment and a good cycle repair service in store can be very busy with ample check outs and friendly staff."
  • "The store had a great variety to choose from."
  • "Large sports store in London, located super close to tube station. Clear, airy and spacious."
  • "Parking underground is huge and they have a nice cafe and studio that runs many classes throughout the week."
  • "This one is walkable distance from Canada Water."
  • "The shop is very easy to find with the nearest tube / overground station is Canada Water."
  • "The store is spacious and well-organized, making it easy to navigate and explore the wide range of sporting goods available."

Cons:

  • "For some reason the the area is not essentially split in two with no passage between each half of the shop making browsing difficult."
  • "Also, why no in-store customer toilets, had to abandon baskets near the doors to take the lift to the car park."
  • "Pleased with our purchases but it was so difficult to find anything within the store."
  • "Only issue was several of us wandering around following the signs to the check outs which are closed."
  • "The new layout is horrible! Why do I have to go through the whole shop to reach the section I need."
  • "The new layout is like a corn maze. Hard to find things, had to walk triple the amount I should have had to."
  • "Very disappointed with this store now, too much emphasis on cycling and exercise areas, not enough space used on other sports."

Product Selection & Quality

Pros:

  • "The store boasts an extensive collection of high-quality products, from beginner level to professional-grade equipment."
  • "Amazingly large selection of products across all sports."
  • "You discover a dedicated area where you can try out different sports equipment."
  • "The equipment such as bikes, tents and clothing are very good. Prices in my opinion are also very good."
  • "Overall for other sports it has some great selections."
  • "Decathlon is new and improved and it has many more sports items and services than you could possibly need."
  • "This is a massive store with almost every sport you can imagine, under one roof."

Cons:

  • "Also, many of the own brand products are cheap rubbish, and to be avoided."
  • "Just been Surrey Quays branch. Poor fishing dept loads stuff missing on shelves and racks."
  • "We picked 3 different bikes. All out of stock."
  • "It looks like a jungle, people riding bicycles everywhere inside, playing football (and a kid in the opposite corridor was hit by a ball)."
  • "Super disappointed with their range! It used to be upstairs with a whole aisle dedicated towards it."
  • "Bought a 'second life' inflatable camping tent for a trip to France. Got to France and when setting up found out it had a leak, completely deflated and had chewing gum on the ground sheet (disgusting and unhygienic)."
  • "Disappointing experience looking for women’s running shoes considering this is their largest store - only four brands including their own brand."

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