Decathlon Reviews Summary

Customer Service

Pros:

• "Great service from Tez. Young lady was swamped with customers. She managed to juggle everyone and provide a great service."
• "Excellent service at chingford store! I had reserved shoes via another store. The lady on the phone was super friendly and efficient."
• "Service in the workshop is incredible! The staff are extremely helpful. I would like to thank Taylor & his colleague."
• "Super friendly and knowledgeable staff. Despite being near closing time, one of the bike technicians still went to great lengths to answer my questions."
• "I was putting my items through the tills and I had great customer service from an employee named Harrison, he was very welcoming."
• "Decathlon Chingford is an excellent sporting goods store. The staff are very helpful and knowledgeable and the range of products is extensive."
• "Taylor has been amazing with helping me with my bike. Always friendly and happy to help. Top technician and always makes time to assist."
• "Amazing customer service from my favorite shop. Taylor successfully drilled out a screw that had sheared off in my bike frame."

Cons:

• "AWFUL experience. I went to this branch in Chingford to order a bike and I was told they were going to order my chosen bike from the warehouse to assemble it for me to collect on another day. They took my phone number and my email: never heard back from them."
• "Brought a football top in for printing 2 weeks ago. We were informed about a delay after a week but now we have no idea if it is ready because they never answer the phone!"
• "Appalling attitude from all their East and South European female and male staff. Most of them are walking around with miserable faces, rude and zero customer service skills."
• "Update, since 2023 Customer service is very poor, especially with a Spanish (supervisor or manager) he is extremely arrogant. Complained to HO and still same attitude."
• "Went to this store to get my badminton rackets restrung but was told that the person who does it will be away for over 2 weeks, so the rackets will only be ready in around 3 weeks. Wasted a trip there."
• "Terrible bike service. Have called the store and customer service at least 20 times for a promised and then marketed service with no resolution."
• "Terrible customer service - do not (ever) answer phones, online support can't get hold of the store, email form does not work... been trying to solve an issue for 2-months."
• "Staff in here when you can find them, are awful. I visited on August 6th to buy bike. Man fixing rackets unhelpful, another man who said he was deputy manager equally unhelpful."

Product Availability and Quality

Pros:

• "We've always had good experiences here, and its our go to place for active, outdoors & the littleuns sports gear. Always seems well stocked and prices are reasonable."
• "Great !! Customer service after visiting Halfords I understand, decathlon 100% better than Halfords. They have huge selection of bikes / accessories/ skateboards etc."
• "Great store and fantastic store manager. I am an amateur triathlete and had various questions about the 3 different disciplines (swimming, cycling and run!) and the store manager was able to give me valuable insight and tips."
• "We visited Decathlon Chingford last weekend. There were many people who had come to the store for the same reason as us, looking for a family tent. Great assistance from Roma and Erika helping us to choose the tent that best suited our needs."
• "Decathlon Chingford is an excellent sporting goods store. The range of products is extensive. The prices are competitive and the quality of the products is very high."
• "Great store and have a wider range than other shops. Visited this time to buy a bike as have a big collection to choose from. The staff couldn’t have been more helpful."
• "The perfect shop for any sports activity. The qualify of the clothes is fantastic and the price very affordable. There is a free parking on site and a bus stop 2 minutes away. The staff are very helpful and friendly."
• "My first ever visit and I was pleased with the stuff available, customer service, parking, etc everything all good. I went in to buy bike lights and walked out with lots more."

Cons:

• "Other than that, my only regret is that the stocks are limited."
• "Not the first time came here to walk out with nothing (applies to other stores as well). Very limited stock, mess and empty shelves. Whatever you need, you hear buy online."
• "I came to decathlon in Chingford for fishing equipment but I have no idea about it & I ask one of the staff his name is Mr Cihan To help and he help me a lot and wonderful service he provided. I will go again and again."
• "Seems like a well stocked store, shame about the incompetent staff. Went to buy a bike for my child today, myself and my child extremely disappointed by the incompetence and time wasting staff in the cycle dept."
• "Well I don’t live in Chingford however I was able to to receive all my orders placed in store delivered to my front door despite booking a courier and without heading to store."
• "I am a regular customer of this store for a long time, once I forgot the mask and they kicked me out, I returned home for masks and when I returned to the store, there were many people in the store without a mask."
• "I came to fix a battered up bike, most pieces needed to be replaced such as the back wheel, brakes (cable and pads). I was served by an excellent young man; Casey who got everything fixed on the same day."
• "Bought a bike from here three months ago and we were told this includes a free 3 month service. Unfortunately booking this on the website is very confusing as no such option exists."