James Bryan Opticians Reviews Summary

Range of Products

Pros:

• "their range is amazing, second to none."
• "The shop had a great range of frames."
• "Whilst there range of eyewear may not be as large as the high street, I feel there is still plenty to choose from."
• "James Bryan has a huge range of frames at different costs meaning I could easily chose a frame within my budget."

Cons:

• "Whilst there range of eyewear may not be as large as the high street..."

Customer Service

Pros:

• "The staff were very helpful, professional and communicative."
• "Always a pleasure to support splendid businesses like this."
• "The staff are very professional, knowledgeable and friendly."
• "I cannot recommend James Bryan Opticians highly enough! Their service is second to none."

Cons:

• "Dr Patel was extremely rude and unprofessional."
• "Very poor service. Stood waiting at the front desk for 10 mins waiting to be seen to."

Professionalism and Expertise

Pros:

• "Deepa, the optician, was very professional and made me feel at ease."
• "Zahir was so knowledgeable, first class optician, excellent interpersonal skills."
• "The examination and related tests were 1st class and very thorough."
• "Paula’s lovely manor made the experience very personnel."

Cons:

• "Only when I arrived did they inform me I needed an eye check first."

Emergency and Special Care

Pros:

• "More recently this extended to fantastic emergency care when my retina detached."
• "Given advice and prescription and my mind was put at ease that it wasn't a more concerning/serious issue."
• "The premises are bright and welcoming, the staff were amazing, professional, caring, efficient and friendly."
• "Following a difficult couple of days where I thought I had one of my contact lenses stuck in my eyelid, I could suffer no more!"

Cons:

• "Having spent 9 hours in A & E last week trying to resolve an eye issue to no avail, I was recommended James Bryan opticians."

Follow-up and Aftercare

Pros:

• "Paula was very helpful regarding choosing a new frame nothing was too much trouble, even following up a week later."
• "Following the initial contact she followed up over a two week period with three phone calls to check me out."

Cons:

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