Run and Become Reviews Summary

Customer Service

Pros:

• "Staff members are friendly, patient and very knowledgeable - it's clear that are all passionate about running."
• "Staff were very helpful."
• "The staff is extremely helpful. They helped me finding the right shoes after suggesting to try 7 different pairs, and later do side by side comparison."
• "Absolutely top knotch service from Olivia at Run and Become."
• "Brilliant service, care, and attention from Petra today. One of the best buying experiences I've had for any product."
• "Truly excellent customer service!"
• "The most professional customer assistants I have ever been served by. They are very experienced, helpful and patient."

Cons:

• "When I went early this year, though, the staff member trying to help me didn't even understand most of what I said, her English was so bad."
• "Disappointed with service. I said I had a budget and was immediately told there's nothing for this price."
• "Obviously there wasn't much we could do and we're not begging for a chance to spend our money in the store so we had a look around to see of there were any shoes that we could try and no one came to assist us."
• "Only to be greeted by this lady who was totally unhelpful. She just stared when you asked a question it was just weird."
• "The lady that helped me kept talking about walking and I said I need shoes for running to make a long story short she sold me a totally wrong pair of shoes for my feet."
• "I just had the worst retail experience of my life in this London shop and I am 55 years old."
• "I was then told they don’t do refunds only issue credit notes, something I wasn’t told at the time of purchase!"

Product Selection

Pros:

• "Amazing service and variety! I was looking for shoes to race a marathon."
• "Excellent selection, impeccable service and competitive prices."
• "They had a great selection of shoes."
• "If you are looking for a pair of running shoes then this is your place. Variety of shoes they have in their offer is incredible."
• "Good range is running shoes in lots of sizes and even different width fittings."
• "They have a huge selection of shoes - in fact the most I have seen in any running store."
• "A wide selection of running shoes."

Cons:

• "Only down side is since it's quite a small shop and they carry lots of different brands there is not a lot of availability in terms of different colours so women are likely to end up with top quality, but bright pink, trainers."
• "They are not trained in Gait analysis and even if they where there is no space in the shop for that."
• "Not the largest variety of shoes but they have something for everyone."
• "A few months ago... they didn't know basic information about the products, gave me wrong ones as well."
• "If I did have a minor criticism, it’s their range and available stock sometimes."
• "This used to be an excellent shop. I have been buying running shoes from them for over 20 years. Alas, this time I made an appointment and travelled right across London to be told that they didn't have a single appropriate shoe in my size."
• "I've sadly resorted to the internet. A quick hello on entering the shop might help!!"

Price and Value

Pros:

• "And it turned out to be about 1/2 price too."
• "I found exactly the running shoes I wanted on the Run and Become website. The shoes were cheaper than on any other site."
• "Great service! Have bought two pairs of running shoes here that I was very happy with."
• "One of the best shopping experiences I've ever had!"

Cons:

• "Also their shoes are ridiculously overpriced anyways."
• "I later discovered that were I to have bought the shoes elsewhere (not that they ended up suiting my feet) I could have saved £50."
• "The only down side 'and this can be a big one- is that the shoes in this store are quite pricey. After my purchase I realised that I could have bought my shoes in Amazon £22 cheaper."
• "Absolutely horrible service. I went to get a new pair of shoes and had in mind certain brands because I am an overpronator... She flat out then told me, 'I'm not going to tell you shoes because I believe we provide better service than online.'"
• "There are considerably better running shops out there with less archaic returns policies, better prices and staff who are more willing to listen to customers rather than fixate on their balance sheet. Not AT ALL happy. I would avoid this place."

Shopping Experience

Pros:

• "Best place to go if you need help finding the ideal trainers for you."
• "This is definitely the place to go for great service, knowledgeable staff and a range of choices."
• "Awesome place to buy running shoes. Great technical knowledge; supreme service."
• "Best shopping experience I've had in a long time. All the sales assistants are very knowledgeable and take time to let you try on as many trainers as needed to find the ones that best suit your requirements."
• "Fantastic shop. I had a gait analysis and bought some trainers and unfortunately they didn't work out for me. The shop took them back (after a month) and did another gait analysis, some useful advice on running and I've got another pair of trainers."
• "The team at Run and Become are so good - it's the kind of experience that reminds you why buying things in-person can be so much better than just going online."
• "Fantastic shop! They have a huge selection of shoes - in fact the most I have seen in any running store - which is why I came here, all the way from Bristol!"

Cons:

• "This was my first visit to Run & Become. It was quite busy so had to wait a while to be seen but it was definitely worth the wait."
• "It takes a very long time to buy a pair of running shoes from here."
• "We arrived and no one greeted us but the store was busy, we queued at the cashier to explain and pur situation and she said we need to come earlier."
• "Waited an hour and twenty minutes, only to get to the fitting and have the assistant not listen to any of my specifications for the shoes."
• "Crazy shop, you have to pick a number/medal for your turn, the problem is they have some customers who are trying on up to 10 pair of runners and going for a little walk/jog and they only end up buying 1 pair of runners."
• "I was too late to book an appointment, so on my arrival I had to queue outside for half a hour at least."
• "I just had the worst retail experience of my life in this London shop and I am 55 years old."

Return and Exchange Policy

Pros:

• "Able to swap running shoes having worn them once is brilliant."
• "You can take the shoes home, and use them inside for up to 28 days, and still return them."
• "They allow exchanges after you have worn them so you can be sure you will be happy with your purchase."
• "I came away from the Victoria shop with a pair of running shoes I was not quite sure about and was able to exchange them a couple of days later for a bigger size with no problems."
• "The 28 day exchange policy is great too and I did take my purchase back to be changed for a larger size."