Tech Master SLT Ltd Reviews Summary

Customer Service

Pros:

• "Mohammed put hours and hours of his own time in after hours and as the problem was not solvable he didn't charge me a penny!"
• "Fantastic service, had a loud fan which needed replacing and they gave me a good quote before carrying out the work in a timely fashion and am now back to work without the booming"
• "The guys were fab - very quick and expert service at a competitive price."
• "They were understanding, courteous and provided a top service and all for a very reasonable price."
• "10/10 highly recommend! Really friendly and responsive staff."
• "Called in today with an issue with my son's laptop and received excellent customer service with some helpful advice to resolve the issue .....thank you for you help today"
• "Very professional service. Offered a free diagnostic on my mobile phone to see whether my photos could be retrieved."

Cons:

• "Their communication is also unprofessional and I have copies of all of it should anyone like a copy!"
• "Before using Techmasters note their very defensive attitude towards people who have provided less than 3 stars - very typical of an unprofessional company."
• "I was disappointed that Tech Masters tried to blame the resultant damage on me."
• "Tech Masters then refused a refund. I have no idea what the warranty was for, but they were adamant I got my repair and refused me once I came back for it."
• "Be careful dealing with these people."
• "I thought I was very fair when I requested a partial but it was met with extremely bad customer service."
• "The repair guy kept arguing with me about what would happen if the repair didn’t go well and insisted that the battery needs to be changed as well."

Quality of Repairs

Pros:

• "Got it repaired and it’s worked flawlessly ever since."
• "Very pleased with the service and speed of the repairs, my computer is just like new now!"
• "They not only obtained a replacement battery in less than 2 days, but also replaced my charger at no extra cost."
• "Managed to get water on my MacBook. Took it in for a diagnostics and replacement."
• "Tech Master installed a brand new Crucial MX500 2TB 3D NAND SATA 2.5 inch 7mm Internal SSD into my iMac."
• "They repaired my Mac within 1 hour with a very reasonable price."
• "Repaired the screen on my Macbook Air within 24 hours of me dropping it off."

Cons:

• "Brought my laptop to get usb c port fixed... Now I'm forced to buy a laptop when I need it the most."
• "Once Apple had seen it (Tech Masters told me to go to them in the end), they gave me a new phone for free and told me not to go to these sort of places for repairs."
• "Suspicion is that they take batteries out of good phones during screen repairs and use them for people who come in for battery replacement."
• "I took my computer there with what turned out to be a simple 'cheap' fix. It was initially misdiagnosed and I came out with parts I did not require that I had already paid for."
• "I went in for a simple screen repair, and came out with what Apple called 'irreparable damage'."
• "Waited 4 weeks and they couldn't fix it. I was forced to buy a charger with the original port to charge and it now won't charge at all."
• "As my £90 screen repair did not repair anything and in fact broke my phone, I was told to come back for a refund if they could not fix it."

Value for Money

Pros:

• "Great advice, great service, reasonably priced."
• "The added bonus was they swapped out my knackered old battery for a newer one for free."
• "No charge just cleaned the fluff for me! Refreshing and honest behaviour."
• "Cost.. FREE of charge,, as all what needed was cleaning the port only. I was extremely impressed with their honesty."
• "Service was polite and they did it all in 3 hours, exactly as promised."
• "Prices were very reasonable so I ended up fixing 2 phones here."
• "Cost was lower than I expected considering the parts that needed replacing."

Cons:

• "Tech Master quoted separately £150 for this... they explained the battery was running completely normally and that, although it might eventually need changing, it was fine for now."
• "He made it sound like an organ transplant and wanted to charge me £150 for replacing the screen and battery."
• "When I mentioned it would be cheaper to buy a Mac mini and transfer data with a thunderbolt lead the Genius Bar guy dismissed this and started laying on pressure that my machine could be vintage tomorrow or next week then willl never be repaired as parts were impossible to obtain so I should send it off there and then."
• "Don't buy into their guarantee of warranty."