Tooting Leisure Centre Reviews Summary

Facilities

Pros:

• "The Lola Jones hall is of a good size... able to seat at least 200 people quite comfortably."
• "Main facilities clean."
• "The sports hall is reportedly well-equipped, and visitors have praised the variety of activities available."
• "It's great. It has a gym, swimming pool and babington courts."
• "Facilities inside are good and even has a play area for young children."
• "The centre features a large gym with modern equipment, a swimming pool, sports hall, and various fitness classes."
• "The facilities are without doubt the best I've ever seen in a leisure centre."

Cons:

• "The main showers are not private with a weak pressure of water so ineffective."
• "Internal bathrooms 2/5, not really cleaning every evenings."
• "Toilet facilities need some improvements. Not big enough to accommodate more than 4 people."
• "Horrendously dirty pool and facilities and not for those who want to 'lane swim'."
• "Often out of order machine. Steam room is breakers every second day."
• "The sauna is very dirty with Bugs crawling on the floor."
• "DO NOT USE THE SAUNA, STEAM ROOM AND POOL FACILITIES THE HYGIENE IS ABYSMAL!"

Staff and Customer Service

Pros:

• "I was hugely impressed with how helpful the receptionist alex was with all my questions!"
• "The staff are very helpful and polite."
• "The gym staff and PT's are great - always willing to give advice."
• "Many reviewers have praised the centre's friendly and knowledgeable staff, who are said to be attentive and helpful."
• "Everyone there is super friendly and helpful. My client really enjoys get there for a work out and have a little chat with the team members."
• "The staff members were friendly and helpful, always ready to offer assistance when needed."
• "Great reception team that handles calls efficiently, exhaustively and rigorously."

Cons:

• "Absymal customer service when speaking to Centre Manager NATHAN."
• "Staff didn't do anything to control the situation but then again I didn't expect them too - they are always too busy cracking jokes and swearing and show no concern for members."
• "The staff are unhelpful and don't address your concerns."
• "Employees are very rude..if you have a disable child please think thousands time before go there."
• "The staff are a bunch of young adolescent, disrespectful, layabouts."
• "Rude Staff with absolutely zero customer service training."
• "Unhygienic and unprofessional staff."

Value and Accessibility

Pros:

• "Good accessible 33,3m swimming pool, plenty of space in the parking lot."
• "Car park is busy but it's free to park which is a massive bonus."
• "£30 a month for 25 and unders for gym, swim and classes which is so good for London!"
• "The gym side of it is great and affordable though."
• "The gym membership of £25 a month is excellent for London."
• "For the facilities you get at this gym you’d be paying double at another privately owned gym."
• "I pay something like £26 per month and it's great for what I want."

Cons:

• "Bring a padlock if you want to store anything. Somewhat decent leisure centre but very poor management with significantly outdated technology."
• "Don't join. Cancelling is a nightmare."
• "I find it ludicrous that a council-subsidised leisure facility would charge £20 for an hour's badminton."
• "Be careful when you cancel your gym membership. They gave me the wrong email and didn't tell me the correct information and my membership was not cancelled."
• "Shocking! Got to pay separately £5.60 for Swimming £5.05 to get a band using sauna."
• "Leisure centre has a pretty small car park and local roads are pay and display."
• "The car park is a SCAM. Read the small writing on the sign carefully."