i-Squad Reviews Summary

Customer Service

Pros:

• "They talk to you with respect."
• "The girl who answered the phone was very helpful and professional."
• "Everyone at i-Squad was very friendly and helpful."
• "Really friendly team based in easy to reach premises near to the Odeon Cinema."
• "The staff on the desk were really professional and easy going."
• "Staff all really friendly and efficient."
• "Very welcoming and professional staff."

Cons:

• "Some staff were polite but others were just plain rude."
• "Finally collected the phone 3 weeks after promised (so was without my phone for 1 month!) with no apologies or discount."
• "6 weeks later they do not answer their phones and still no refund."
• "I then heard nothing from them and had to chase them repeatedly for two weeks."
• "Being too busy to look up from what you're doing is a shame."
• "Sometimes there is no-one in the shop to be seen, so you have to shout out to see if anyone's actually there!"
• "The standard of customer service you receive really depends on which staff member you get."

Repair Quality

Pros:

• "Exceptional knowledge and service. These guys really know what they're talking about."
• "Brilliant service, popped in at 5:30, thought i would have to leave my phone with them, problem with charging port fixed in about 5 minutes, would not take any money for the repair."
• "It was done efficiently and at a reasonable price by obviously very competent engineers."
• "They recently replace a battery in my 2014 MacBook Pro in just 2 hours."
• "One of the only local companies able to perform complex motherboard repairs."
• "They can microsolder your device to fix even the most devastating water-damage."
• "They made it very clear what was wrong with my phone and repaired it on the same day at a reasonable cost."

Cons:

• "The hard drive iSquad had fitted in my iMac was in fact 10 years old!"
• "When the repair was done, the phone was not repaired fully and left unstable."
• "Typing is choppy, performance is extremely slow, the battery doesn't stay charged."
• "Not genuine parts. They tried to re-repair my mac four times and failed because their replacement parts are not fit for purpose."
• "Didnt tell me they use non genuine screens on iphone 6s, had nothing but issues with the sensitivity of the screen after 3 months of taking it back and 4 screens later."
• "So u 'fixed' my phone's power button did you? Power button still didn't work properly."
• "Now have had someone else replace the battery and showed me the inferior probably Ebay battery they put in rather than a proper Apple battery which may have been causing the screen to pop out."

Value and Honesty

Pros:

• "They didn't charge me for their time so I found them to be very honest."
• "Came in this evening after completely destroying the screen on my phone, arrived a little bit after 6 when they were supposed to close and they kindly stayed open and fitted a new screen while I waited without any issues."
• "A very quick turn around on the repair, £40 which I feel is a very good price and with a 12 warranty to boot!"
• "I was only without my phone for 30 mins and they did it while I had a burger locally."
• "They phoned me later that morning to say it was all okay and that there would be no charge."
• "They cleaned it up and low and behold, it's now working again! Apple quoted me £1,200 of new parts needed to get it working again!"
• "They made it very clear what was wrong with my phone and repaired it on the same day at a reasonable cost."

Cons:

• "Terrible service. Went in for replacement battery for my iPhone 5."
• "If you value your device, time and money - go elsewhere!"
• "Moral: get your phone fixed through the proper channels. Shame iTek also won some sort of business award given the low morals / integrity."
• "Warning bells when they didn't give me a receipt because printer was broken but said they'd email it to me. Never received."
• "Because i didnt get their old part from apple back i.e their dodgy screen i cant get my money back. Currently going through Citizen Advice who tell me i can get my money back under Consumer Rights Act 2015."
• "It’s a scam."
• "Dishonest and quite convincing!"

Recommendations

Pros:

• "I will also make sure to recommend them whenever I see a friend with hardware or software issues."
• "Would very happily recommend to anyone who has apple products."
• "Very highly recommended."
• "Highly recommend them."
• "I would definitely highly recommend this shop to anyone."
• "Thoroughly recommend based on my experience."
• "Would highly recommend."

Cons:

• "If you value your device, time and money - go elsewhere!"
• "Never again! The last sale I had to chase to get paid!"
• "Will never deal with this company again."
• "What's the point contacting the store to discuss it further when obviously you will do all you can not to reimburse me and tell me more rubbish."
• "Honestly they are helpful but dont waste your time with their bad iphone 6s screens. Take your phone to Apple."
• "I-Squad need to make it clearer that they do not sell original Apple screens."
• "If you don't fix a phone 100 % then you need to be quick to take the responsibility and return the money paid."