Address: 19 Baddow Rd, Chelmsford, CM2 0BX, United Kingdom
Phone: +441245264697
Rating: 4.8
based on 134 reviews.
Customer Service
Pros:
"They talk to you with respect."
"The girl who answered the phone was very helpful and professional."
"Everyone at i-Squad was very friendly and helpful."
"Really friendly team based in easy to reach premises near to the Odeon Cinema."
"The staff on the desk were really professional and easy going."
"Staff all really friendly and efficient."
"Very welcoming and professional staff."
Cons:
"Some staff were polite but others were just plain rude."
"Finally collected the phone 3 weeks after promised (so was without my phone for 1 month!) with no apologies or discount."
"6 weeks later they do not answer their phones and still no refund."
"I then heard nothing from them and had to chase them repeatedly for two weeks."
"Being too busy to look up from what you're doing is a shame."
"Sometimes there is no-one in the shop to be seen, so you have to shout out to see if anyone's actually there!"
"The standard of customer service you receive really depends on which staff member you get."
Repair Quality
Pros:
"Exceptional knowledge and service. These guys really know what they're talking about."
"Brilliant service, popped in at 5:30, thought i would have to leave my phone with them, problem with charging port fixed in about 5 minutes, would not take any money for the repair."
"It was done efficiently and at a reasonable price by obviously very competent engineers."
"They recently replace a battery in my 2014 MacBook Pro in just 2 hours."
"One of the only local companies able to perform complex motherboard repairs."
"They can microsolder your device to fix even the most devastating water-damage."
"They made it very clear what was wrong with my phone and repaired it on the same day at a reasonable cost."
Cons:
"The hard drive iSquad had fitted in my iMac was in fact 10 years old!"
"When the repair was done, the phone was not repaired fully and left unstable."
"Typing is choppy, performance is extremely slow, the battery doesn't stay charged."
"Not genuine parts. They tried to re-repair my mac four times and failed because their replacement parts are not fit for purpose."
"Didnt tell me they use non genuine screens on iphone 6s, had nothing but issues with the sensitivity of the screen after 3 months of taking it back and 4 screens later."
"So u 'fixed' my phone's power button did you? Power button still didn't work properly."
"Now have had someone else replace the battery and showed me the inferior probably Ebay battery they put in rather than a proper Apple battery which may have been causing the screen to pop out."
Value and Honesty
Pros:
"They didn't charge me for their time so I found them to be very honest."
"Came in this evening after completely destroying the screen on my phone, arrived a little bit after 6 when they were supposed to close and they kindly stayed open and fitted a new screen while I waited without any issues."
"A very quick turn around on the repair, £40 which I feel is a very good price and with a 12 warranty to boot!"
"I was only without my phone for 30 mins and they did it while I had a burger locally."
"They phoned me later that morning to say it was all okay and that there would be no charge."
"They cleaned it up and low and behold, it's now working again! Apple quoted me £1,200 of new parts needed to get it working again!"
"They made it very clear what was wrong with my phone and repaired it on the same day at a reasonable cost."
Cons:
"Terrible service. Went in for replacement battery for my iPhone 5."
"If you value your device, time and money - go elsewhere!"
"Moral: get your phone fixed through the proper channels. Shame iTek also won some sort of business award given the low morals / integrity."
"Warning bells when they didn't give me a receipt because printer was broken but said they'd email it to me. Never received."
"Because i didnt get their old part from apple back i.e their dodgy screen i cant get my money back. Currently going through Citizen Advice who tell me i can get my money back under Consumer Rights Act 2015."
"It’s a scam."
"Dishonest and quite convincing!"
Recommendations
Pros:
"I will also make sure to recommend them whenever I see a friend with hardware or software issues."
"Would very happily recommend to anyone who has apple products."
"Very highly recommended."
"Highly recommend them."
"I would definitely highly recommend this shop to anyone."
"Thoroughly recommend based on my experience."
"Would highly recommend."
Cons:
"If you value your device, time and money - go elsewhere!"
"Never again! The last sale I had to chase to get paid!"
"Will never deal with this company again."
"What's the point contacting the store to discuss it further when obviously you will do all you can not to reimburse me and tell me more rubbish."
"Honestly they are helpful but dont waste your time with their bad iphone 6s screens. Take your phone to Apple."
"I-Squad need to make it clearer that they do not sell original Apple screens."
"If you don't fix a phone 100 % then you need to be quick to take the responsibility and return the money paid."