Back-Inn Time Reviews Summary

Food Quality

Pros:

• "The food is phenomenal and extremely good value."
• "The burger was amazing and so were the wings."
• "Delicious burgers and excellent deserts."
• "Food was gorgeous with generous portions & great menu choices."
• "The food was really great and the staff were very kind and helpful."
• "The food was very tasty and good value for money."
• "The ribs were tender and tasty, well worth trying!"

Cons:

• "Food was stodgy, looked better than it tasted - like it was frozen/wasn't fresh."
• "Food was a let down."
• "Worst burger I have ever had!"
• "I really wanted to love this place but food was just dry... Pretty unacceptable for a specialist BBQ place to allow dry chicken and over done ribs to be put out."
• "Had their 'house speciality ribs'… disappointing, flavourless."
• "The chicken was burnt in places and the ribs were overcooked and the meat was tough and sticking to the bone."
• "The food was lack luster and that's such a shame as that's what always bought me back to this place proper american style diner food, That's full of flavour."

Service

Pros:

• "Staff friendly and efficient."
• "Staff were friendly and attentive."
• "Staff was friendly and approachable."
• "They treat u very well keep up the good work guys u are a credit to the company."
• "The staff are fun and welcoming."
• "Staff were very attentive lots of smiles and nothing seemed too much trouble."
• "Service was amazing. Staff were so lovely and accommodating. Really friendly and helpful."

Cons:

• "The waitresses weren't rude but definitely weren't polite either, I don't remember any of them smiling once, quite robotic."
• "Very poor service when trying to book a table."
• "No social distancing and a poor menu selection so I tried the chicken burger special."
• "Staff seemed like they 'had' to work rather than the normal cheery and full of energy staff I used to see."
• "Very poor service when trying to book a table."
• "Service gone down hill."
• "Service was very slow."

Atmosphere

Pros:

• "Very quirky place with interesting decor."
• "The atmosphere was incredible with fun nostalgic music and old decorations with functional aspects that made it feel like a great dinner."
• "Always good atmosphere."
• "A fantastic way to celebrate in this American themed restaurant."
• "Retro American diner with great food an staff that always have a smile on there face."
• "Lively atmosphere."
• "Wonderful atmosphere, loved the train set."

Cons:

• "Very cramped and way too hot inside to make a meal enjoyable."
• "A bit too crowded / small space for me."
• "If you're not family then you are very cramped."
• "The booth we were in was a little cramped for space which I don't like when I'm dining out."
• "Very noisy."
• "Personally I dislike the tables been too close or the others shouting over my table conversation."
• "Just don't expect them to let you take in a birthday cake and consume it on the premises like most other restaurants do."

Value

Pros:

• "Prices were reasonable."
• "Best value for money I think I've ever had!"
• "50% off food vouchers make it excellent value."
• "We enjoyed a three course meal which was a very reasonable price."
• "Even better with the 50% off food deals during the week."
• "Fantastic value by using a voucher."
• "Good value for money."

Cons:

• "Cheap but you get what you pay for."
• "The food here is average at best."
• "A little bit on the expensive side for an American diner style restaurant."
• "Quite expensive for what quality of food come out."
• "Also quite pricey, so only recommended if you have a 50% off voucher."
• "Over priced for the quality of food served."
• "Had voucher on our phone for 50% off they wouldn't honour it as it wasn't printed out."