Address: 15-17 Russell Way, Chelmsford, CM1 3AA, United Kingdom
Phone: +441245921921
Rating: 4.4
based on 146 reviews.
Engineer Professionalism
Pros:
"Ricky turned up promptly for the appointment, he brought protective coverings for servicing the vacuum cleaner so our floors were not made dirty."
"The repair man was on time, efficient and very informative."
"Michael came and fixed our washing on short notice, very happy with the service."
"The engineer found the fault which was in a difficult to reach spot and managed to fix it on site without the need to order a new part."
"The Engineer was very professional and knew what he was doing."
"The technician who showed up and did the job on the dishwasher door, but he was well late and didn't show up with a new door switch which I had also agreed with customer services."
"The engineer that turned up to service our machine was very polite and very professional totally stripping the machine down."
"The engineer came out promptly to assess a leak in our fridge/freezer."
Cons:
"The engineer arrived and said machine needed new part, which he ordered and we paid for."
"The engineer later telephoned me with a £400+ estimate to replace the compressor."
"First engineer came out to diagnosis the issue then said we needed a part."
"Called Domestix to look at a fridge in my campervan. The engineer visited, put his hand on the compressor and told me that it needed replacing."
"Shocking don’t use! Booked my dyson hoover in for a service, told me it needed new filters and would take it away for 3-7 days."
"Unfortunately the part for this dishwasher was not available and will need a new one as needed as I think the old one is starting to work again but for how long."
"Called out for a shark vacuum with a loss of suction. I was told on the phone that they would give it a full service."
"The engineer arrived and switched the machine on said the motor was on the way out and then tried to get us to spend about £150 for new parts."
Customer Service Experience
Pros:
"Really happy with the service provided."
"The only thing I would recommend is that you send an emails with an update as my hoover was taken and I was told it would be between 10-14 days."
"We needed a replacement fridge door seal, the part required was identified and ordered first visit and fitted a couple of days later."
"Communication was terrible, being passed from pillar to post between Domestix and Glotech and no-one was apologetic for our inconvenience."
"I wish i could give zero stars. I first requested the job in August it took 3 months for them to tell me it cant be fixed."
"The first time I called the sales person was too pushy and I didn't want to book with them."
"I used Domestix to repair our Dyson vacuum cleaner. They where professional, friendly and quick."
"This company are easy to contact. The technician who attended my callout was professional, friendly and knowledgeable."
Cons:
"The next 3 repair visits were cancelled at very short notice."
"I had to make numerous calls and was told an engineer would call me to make an appointment which never happened."
"But call team were all very helpful and polite."
"Will not be using this company again."
"The repair was completed quickly once the engineer arrived. However, my reason for not giving 5 stars is that on both of the occasions I have used Domestix, the appointment has been changed on the day I was expecting the visit."
"I opted to buy a new fridge for £500."
"Another company had turned down my request to service the machine due to it's age and spare parts, being no longer available."
"Paid £129 for a call-out visit and the engineer completed an investigation and diagnosed my appliance faults."