Furniture Village - Chelmsford Reviews Summary

Customer Service

Pros:

• "Really good deals and really helpful staff."
• "Gareth was really friendly and made sure we got exactly what we wanted while staying in our budget."
• "We went in to buy a new sofa today and met a lovely colleague Called Lynne Howett. She was very supportive and kind."
• "Caroline (Sales Consultant) was a great ambassador for Furniture Village and exceptional customer service."
• "Patricia in the Chelmsford store was incredibly helpful in assisting us with our purchase of a new sofa and chair."
• "Stuart and Andy provided great service from start to finish with the purchase of our bed and sofa."
• "The staff at Furniture Village Chelmsford were great. Stuart helped us with our purchase and he had exactly the right level of interaction."
• "We have been very well looked after by the excellent service from Stuart King."

Cons:

• "When delivered and unwrapped my mum didn't think it was the correct colour so compared it with her photo sample and the armchair pattern has purple flowers and mum wanted the pinkish and background is slightly different."
• "Awful experience. Completely messed up both my orders."
• "I've never felt more pressured in my life. Went in and asked for the price of a sofa for my new home."
• "They couldn't do more for you while getting the sale but after that things go completely downhill."
• "Horrendous Customer Service!!! Ordered a sofa and dining room furniture at the beginning of January."
• "If possible I would give 0 stars. A sofa purchased in April started to sink in the seats after 3 months."
• "Couldn't actually be more appalled by Furniture Village. Ordered 2 dining chairs and dining bench in June."
• "Absolutely shocking customer service they all nice when placing an order after that they don't want to know."

Product Quality

Pros:

• "I went to buy some living room furniture and was very impressed with the service I received from Nigel."
• "We bought a bed and mattress from FV Chelmsford 10 days ago."
• "I went in with my elderly mum and dad to buy a divan, a table and chairs and a sofa and armchair."
• "Nigel is an excellent advisor and helped us explore all the options available regarding the purchase of a bed."
• "Went to Furniture Village as they’d been recommended. We were helped by Neil Kelly. A wonderful man who really cares about his customers."
• "We went there to look at beds, and Lucy was absolutely brilliant in showing us a few options to suit our specific needs."
• "Popped in to look for a new sofa and Patricia was absolutely amazing."
• "We had a great visit to Furniture Village in Chelmsford over the weekend."

Cons:

• "The furniture that arrived undamaged we are very happy with, but 3 out of 6 dining chairs we received were damaged."
• "Awful customer service. Ordered a dining table and chairs which we was told would be with us within 7 days."
• "If I could give 6 stars I would! We visited the store last week to look for furniture for my son who has just completed on his first house."
• "Pray you do not get anything wrong with your order. Because they will convince you 'it’s your own fault'."
• "During the current situation with Covid 19, we had more than just a Safe shopping experience it was wonderful!"
• "A good range of furniture and easy to access. The store manager was still very hands on at the end of a busy Saturday."
• "Absolutely appalling company to deal with."
• "Browsing at sofas- was asked if I needed any assistant but was happy just looking around."

Delivery and After-Sales Support

Pros:

• "Excellent wardrobe Perth. Excellent wardrobe. I love the looks and size and service was amazing."
• "We found our experience in Furniture Village on the Clock Tower Retail Park refreshingly enjoyable."
• "Ady, in the Chelmsford Clocktower branch, was very friendly, extremely helpful and attentive during our visit earlier this week."
• "Our personal experience in the store was great. Went in on the 25 Oct, Sunday and purchased a dining set."

Cons:

• "Terrible what a shambles not only did I receive the wrong order TWICE but the guy who put the table together BROKE it."
• "Went in today Tuesday 19th to purchase furniture and found staff members Darren and Adi were great. Not pushy great advice given could not have been better."
• "Absolutely shocking customer service they all nice when placing an order after that they don't want to know."
• "Having purchased an aspire mattress with a retail value in excess of £1,300. Richard the sales advisor recommended we keep an eye on the store website."
• "Very good guidance and help from Jason in the store who helped us make a large purchase."
• "Ady was exceptional, he saw us struggling with a decision, he was very through with his information he helped us make our decision there and then without a doubt."
• "After sales service has been terrible, expected delivery date has been missed by miles, I've had to chase delivery on numerous occasions, not once have furniture village called me with an update of any sort."
• "DO NOT BUY FROM HERE I ORDER DINING SET IN 9 months ago still waiting chairs come we still waiting table."