Respond Services Reviews Summary

Customer Service

Pros:

• "Despite having an incredibly bad experience with a Washing Machine replacement, Respond Services were nothing but polite, professional and tried their best to help with the matter."
• "The service centre lady was very polite and fast to offer a solution that fit with our needs."
• "Very professional courteous and gave unbiased advice."
• "All staff that came in contact with us have excellent communication skills."
• "Excellent services from customer service who called to make sure the engine was arriving to the engineer who came on site."
• "Found the response call centre lady’s really helpful and polite."
• "The initial phone call to book the engineer was efficient the lady was knowledgeable and very transparent about costs."

Cons:

• "Very poor customer support and very poor service."
• "No help from customer service. They honestly couldn’t care less."
• "The call centre staff Are truly awful - so unhelpful and unpleasant."
• "Rude call centre staff who take an age to answer the phone."
• "The girl I spoke to was rude, unempathetic and dismissive."
• "Utterly unreliable service, missed appointments with no notice given, unhelpful customer service."
• "Management poor customer service and took forever to respond."

Engineer Professionalism

Pros:

• "Professional and excellent engineer. Quickly confirmed what had gone wrong, he had the part with him, and then fitted the new part with minimum of fuss and left everything clean and tidy and most importantly working."
• "All Covid guidelines were followed and the engineer was very mindful of this."
• "Engineers were polite, clean, tidy, well mannered and punctual."
• "The engineer who came this week was brilliant, talked us through exactly what he was doing and why."
• "The service engineer was very knowledgeable, quick to diagnose and fix the problem."
• "The engineer was friendly and very professional."
• "Dave is a experience engineer who visits a few times a year to fix some of my appliances."

Cons:

• "An engineer came to our house to fix a broken hob which was under warranty and in the process damaged a brand new kitchen worktop."
• "Engineer broke a kitchen floor tile, failed to put the appliance back in correctly."
• "Their engineer turned up at ours to look at our faulty dishwasher. On leaving our house he broke our door handle off the front door which is less than a month old."
• "Entire kitchen flooded after dishwasher was “repaired”."
• "Inexperienced engineer did a botched job on our dishwasher."
• "The last engineer had a really really bad attitude problem!! He was cocky and condescending and banged things around."
• "He came in didn’t keep distanced or wash hands or do any of the covid 19 distancing as we were previously informed he would."

Reliability of Service

Pros:

• "Was quick to diagnose problems and had the faulty part for both so was repaired straight away."
• "Very efficient, call centre handled the repair promptly and they even called me with a cancellation slot as I explained I was heavily pregnant and needed the repair urgently."
• "Replaced our hob under insurance in one visit which was good."
• "Came out and fixed our dishwasher within a few days of it breaking down."
• "They arrived on time and fixed the machine quickly, and were neat and tidy."
• "First class service for AEG cooker repair."
• "Booked an engineer visit through AEG for a faulty ceramic hob which was out of warranty. Paid a one off fixed price and was assigned Respond Services and a first class engineer, Rob, who diagnosed fault and replaced parts on first visit."

Cons:

• "Guess what on the day the engineer turns up with nothing!!!!!!"
• "Shockingly poor service. I was meant to have a hob replaced... On the scheduled date there was no communication from them at all."
• "Wrongly diagnosed broken washing machine, so engineers had to come 4 times until issue was properly identified and finally fixed."
• "Respond Services told AEG they had checked and run the machine on every call out, but the truth is they didnt even run it to let it fill and check for leaks."
• "Respond Services are not true to name."
• "Terrible service. Appointments every 2 weeks only. One time didn't bother showing up just to make me wait another 2 weeks to come."
• "We waited another 8 days for the engineer to come out and this was cancelled on the day because he didn’t have the parts on his van."