Madame Tussauds London Reviews Summary

Wax Figures

Pros:

• "The attention to detail in creating these wax figures is remarkable, making it feel as if you're meeting the real individuals."
• "The wax figures are incredibly lifelike, and it's fascinating to see famous personalities up close."
• "The wax figures are unbelievably realistic, giving you the chance to rub shoulders with your favorite celebs and historical legends."
• "The museum is filled with incredibly realistic wax figures of famous people from around the world."
• "The lifelike wax statues are impressive, making it a unique and immersive experience for visitors."
• "Many of the displayed wax figures were pretty much a look-alike, up to the little facial hair details."
• "The wax works are mostly, very realistic."

Cons:

• "Some statues are life-like figures but some are bad (eg: Sharukh Khan)."
• "Most wax works are outdated."
• "I do think some of the models need updating, some of the hair on the models need updating or cleaning up."
• "The similarity of Sean Connery (among the other James Bond actors) was not the best, neither was that of Helen Mirren - much too young looking."
• "Some look exactly like the person whereas others look nothing like them (Ronaldo)."
• "Poor range of models. Expected more from this place and not very good representation for sports."
• "The odd one or three looked nothing like the person they're meant to be."

Staff and Service

Pros:

• "Staff are very helpful and can advise where to go."
• "The staff were friendly and helpful, and the atmosphere was welcoming and fun."
• "The museum is well-organized and the staff are friendly and helpful."
• "The staff were very helpful and polite at all times."
• "The girls on the hand molding desk were friendly, making conversations while we had our hand wax molds."
• "The staff were great and helpful."
• "Great wax celebrities, music, entertainment, staff were very friendly and welcoming."

Cons:

• "Pretty stressful and annoying experience. I felt ripped off."
• "The staff look like they don’t want to be there and keep bunching you together with organisation."
• "Great place, but some of the staff are rude."
• "The foreign staff outside weren't very friendly or helpful."
• "Upon arriving the queue guides were very rude and absent, letting people jump ahead and yelling at only certain ones."
• "Then to top it off we were separated as a family (of three) by over five cars on the ride, because of an obnoxious member of staff."
• "The serial killer part no scare actor’s which I thought they used."

Accessibility and Facilities

Pros:

• "From an accessible point of view, this is one of the best places I have been to to make me feel included in the whole experience."
• "Easily accessible by the underground."
• "We were advised & given facility to keep our belongings to clock room for free."
• "Toilets and fire exits are available freely."
• "Loads of toilets inside too."
• "They are organized too with how they get people in line and in the building."
• "Family friendly, fun, interactive."

Cons:

• "Your pram or stroller must be packed and turned in at the door."
• "The general environment/stairways/passages are a bit shabby."
• "Inside the museum walking down and up the stairs is a little bit tiring."
• "The queues at the spirit of London taxi were too long and it became suffocating with barely any ventilation."
• "Hot and overcrowded, crammed in like cattle."
• "Toilet were small to the large capacity crowd."
• "Not kid or accessibility friendly, stroller and wheelchairs are not allowed."

Value for Money

Pros:

• "Used the 2 for 1 tickets you can get otherwise it would have been quite expensive for 5 for us."
• "Absolutely amazing experience and worth every penny!"
• "Absolutely worth every penny!"
• "It’s expensive but its worth of the money you gave."
• "Definitely worth the investment! The staff was super helpful, and we even got to skip the line."
• "It is not cheap, but you can find 2 for 1 tickets on the internet."
• "Would highly recommend."

Cons:

• "It's quite pricey at around £30 for children, £35 for adults."
• "Because of that it felt a bit overpriced."
• "Over crowded and dangerous. Tourist trap."
• "Can only give one star as the crowds were ridiculous."
• "A real rip off I feel on top of the £40 entrance fee!"
• "Nice to see but not worth the price it costs."
• "Stay away and find something better to do - anything."