Address: Unit 1069/1070 Lower Mall Westfield, London, W12 7GD, United Kingdom
Phone: +442087407290
Rating: 4.3
based on 284 reviews.
Food Quality
Pros:
"They're consistent, which is a good thing."
"Tasty burgers, however you want them. With no freezers on site, everything in Five Guys is fresh."
"The burgers are really good, just like the others in the chain I've visited."
"Best burger I have had in the UK!!"
"Always a good choice with a generous burger and don't miss the salted peanuts."
"The burger was delicious as always and definitely worth eating here."
"Burgers are delicious, fries are specially fresh."
Cons:
"The chips are absolutely caked in salt, burgers were ok but not worth £10 each."
"hotdogs are awful though :/ so stick to the burgers and fries which are awesome."
"The cheese of the burgers was cold."
"The burger bun was flabby an had the texture of a wet sponge."
"£20 for a fast food burger (bacon burnt, definitely not fresh in a anyway or form, bun look to be trodden on), chips (ok if you like loads of salt) and shake (nice at the start then the amount of sugar gets to you and thats coming from eating Krispy Kreme earlier)."
"I can't believe I paid £17 for this food. Burger was could. Very small. Waitress said bacon burger is good but bacon even was very dry."
"Worst burger ever it was dry an had the texture of shredded cardboard."
Service
Pros:
"Clean restaurant with helpful staff and not too long a wait at all on a weekday lunchtime."
"Friendly & helpful staff always with a smile on their face."
"I'm extremely happy with the great customer service given by Mihaela, she was very helpful as I ordered my food."
"Customer service was fantastic too."
"The service is phenomenal and the portions are acceptable."
"Such a fantastic experience with incredibly friendly and helpful staff!"
"The staff's energy and helpfulness were remarkable, making the dining experience enjoyable."
Cons:
"It's five guys. Loved by almost every one. On this occasion the service was really slow considering the place was empty."
"This is the worst Five Guys i have been to - asked a little bit about the burgers toppings before ordering and this eastern Europe looking guy got agitated and told me he is too busy."
"I tried to signal to the employee cleaning up tables and giving customers their food but he ignored me."
"They also got the order wrong, and the woman serving me was really moody."
"No lavatories or hand wash facilities, no bins, leave your mess on table and next customer waits for cleaner."
"Watched a female staff member pick a takeaway bowl up from the dirty floor...and she put it back in the pile of takeaway bowls people will eat out of."
"staff unbelievably rude."
Price
Pros:
"You get more banger for your buck here than Burger king or MC DS by virtue of getting so many additions free with your order of dog or burger."
"Generous helping of fries, would only really recommend a small portion, believe me it's enough for anyone."
"Great burgers but high price for what you get. If you want a medium fries, order the small and you get so many in the bottom of the bag that you end up with a medium size."
"They offer free drinks refill and free peanuts. And also they always give you extra french fries."
"Free choice of all the regular toppings at no extra cost!"
"You also have free peanuts and you can refill the drink."
"The price is good for the quality you receive."
Cons:
"I disagree that menu shows one price but it's not tax included, so you realise the final (real) price at the end of the transaction."
"The only letdown is the prices. Most burger places offer fries with the burger but you'll pay separately for that here."
"A joke, £10.00 a burger, £3.50 the fries, about the same for the juice and a bit more for a milkshake: incredible but for 2 people, the bill was £42.00 !!!"
"Long wait in peak times. Burger was good but on the expensive side."
"The novelty of paying £18 for a burger, fries and a drink has definitely worn off."
"But it's way too expensive. In my photo there's a bacon burger, regular chips and a regular sized refillable soft drink and it came to a WHOPPING 17 pounds! I don't feel the food is worth that much money."
"Very expensive, paid £15 for some fries and a soda."
Ambiance
Pros:
"The atmosphere is real Adrenaline."
"The place is quite spacious, bright, familiar, cozy and well conditioned and very clean."
"The atmosphere is fantastic and the staff is friendly and always with a smile on their faces."
"Grand cheery environment, staff were on key and welcoming, cheesy American style very different from your usual day-to-day."
"The restaurant was also impressively clean, which added to the overall positive impression."
"As always great quality on the food, what caught my eye was that the tables and the restaurant area in general was spotless."
"High ceiling, hard surfaces, (understandably) loud extractor, and loud music."
Cons:
"Quite honestly this place is basically sensory overload."
"No healthy options."
"if like me you find the decor just a tad too loud and reminiscent of a giant red toilet find another convenient more comfortable space to consume your tasty treat."
"Very noisy inside, somewhat more bearable outside."
"When sitting outside the main part of the restaurant, all you can hear is the chairs constantly screeching over the floor, couldn't wait to leave."
"They made me Feel that I was a nuisance to the everso important work...will not return."
"Similar to every other Five Guys restaurant, it is always very busy however and the sitting area is not big enough for that many customers."