Address: Forbury Retail Park, Reading, RG1 3HS, United Kingdom
Phone: +441189569151
Rating: 4.6
based on 274 reviews.
Customer Service
Pros:
"This guy is the most helpful shop assistant ever."
"Josh clearly knows his craft and I would recommend him and the team for future repair works and sound advice on all bike matters."
"Joan was brimming with product knowledge and went out of his way to help."
"I want to commend the great customer service I received from your shop assistant Ljubica."
"Staff in this store definitely care about their customers and the service they provide."
"Callum came over to help. He was even more knowledgeable, and had a great customer service ethos."
"Massively impressed with the amazing customer service provided by Bella at Reading Decathlon last week!"
Cons:
"1st order was not required -took 2 weeks to refund due to a IT problem."
"The only bad thing was that the till management wasn't very good but overall it was great!"
"When the machine 'not validated' he had moved away and I had to ask another for more assistance to put the payment right."
"Staff need to be trained in customer service."
"Purchased bike for my daughter in Reading store very poor experience staff at the till doesn't know what are they doing."
"I approached a member of staff to ask where to find it. They waved vaguely in a direction and said 'It's probably over there' then walked off."
"Staff at bike section looked disinterested to talk to us and asked to look online!"
Product Selection & Quality
Pros:
"Good selection of equipment for a large variety of outdoor sports and recreational activities."
"How could anyone possibly dislike this store? The quality to price ratio is nuts."
"Decathlon has a wide variety of high quality products for most outdoor activities making searching for items very easy."
"A great sports shop, huge selection of products with a wide range of prices and styles."
"I am very happy with the price and the quality of their tools and spares."
"Great selection of own brand items which for years I have always found extremely well made and superbly priced."
"The products also hold up much better than a lot of cheap junk you can order online."
Cons:
"The gym clothing is ... cheap and tacky."
"Pretty well stocked place, seems ideal if you are looking for sports goods and clothes. BUT having said that, I found it to be on the slightly pricey side."
"The protein supplements that are now by the main isle on entrance (footfall change) are ... overpriced."
"Good variety of stock for every possible sport but very unorganized and difficult to find anything as stock scattered all over the place."
"I love Decathlon but having travelled 40 miles to get hands on with a selection of Down Sleeping Bags, I was somewhat disappointed to find they had just one in stock."
"The rest of the store is messy and cluttered."
"I was very disappointed that they had no horse tack at all."
Online & In-Store Experience
Pros:
"I used the pick and collect service. The website was very easy to use."
"Their website is pretty easy to use too."
"Large tidy store with a lot of stock, everything is well organised."
"Great parking and next to a McDonalds."
"Really enjoyed my visit to Reading, the Decathlon is reasonably sized compared to others."
"The shop is clean and well organised with each sport and their products in separate aisles making finding things very easy."
"Fairly standard social distancing set up which was nice to see with sanitizer as you walk in."
Cons:
"Came for a click and collect order than had been ordered on 1 hour collect after it said it was in stock online. They asked me to wait in the car for order and 45min later I got out to ask again and they told me they couldn't find the item so had to cancel my order."
"I purchased a £120 coat from the Oxford Store on order, they took my money but the coat never arrived."
"Phone customers services several times was cut off with recorded message 'we are too busy, blah blah'."
"I don’t think I’m going to be using click and collect any more from this store."
"cheap goods and alright quality but dont visit on a saturday as its like the chavvy families take all their kids to play on everything."
"I swiftly returned my items to where I found them and left never to return."
"Unfortunately I gave up looking and purchased elsewhere online."