Tortilla Camden Reviews Summary

Customer Service

Pros:

• "Staff are always lovely and always greet with a smile."
• "Sara and DIDI really looked after me. Sara made fabulous veggie burrito, DIDI was super friendly."
• "I was really impressed with my whole experience. I was greeted nicely by a staff member called Heidi, and she was really friendly which made me feel very welcome."
• "The floor manager today was also incredibly kind."
• "Very attentive, friendly staff members!"
• "Service was so fast and professional with some banter."
• "The staff are absolutely amazing and show some if the best customer service I've ever seen."

Cons:

• "Absolutely terrible. Not so much the food, I never got to try it. Was in a queue for 20 minutes during lunchtime."
• "The most arrogant server I have ever come across. Laughed at us disrespectfully for requesting two types of rice."
• "Often times they leave to do something else in the middle of a sentence whilst I'm talking."
• "The staff don’t smile or greet you, you ask a question and they eye roll you and huff at each other."
• "Manager is rude and makes up random rules such as not being able to add onions to a 10 pound burrito because its only for 'tacos'."
• "Pretty ratty honestly. I stop in here frequently and they always seem drastically understaffed."
• "Was served by a Victor and he had a very bad attitude and poured the food like it was sewage."

Food Quality

Pros:

• "Absolutely great to step on way. Quick friendly staff tasty food."
• "The food was good and I will definitely be back."
• "Really nice burritos - and good options for vegetarians."
• "Great to get a tasty burrito! They have medium and large sizes."
• "Pretty tasty food at a good price. Ingredients tasted very fresh."
• "The most wonderfully cooked food. You can have it as simple or flavoursome as you like either way it taste like wholesome deliciously flavoured food."
• "The food here was soooooo good. I had the large burrito and when they say large, they mean large."

Cons:

• "Disappointed with their vegan options, which were just the peppers and onions."
• "Everything from meat to cheese and vegetables was just casually almost slammed down on to the tortilla and it looked very sloppy."
• "The food is good but it is sometimes hit and miss depending on how busy it is."
• "Staff much better than the food, honestly.... Season the food and it might be passable as food...."
• "Not what it used to be. If you asked me last year about Tortilla I would have gave a 5 out of 5 as it was one of my favourite spots to eat in Camden. However now when I go to eat my usual chicken burrito the chicken pieces are hard and sometimes undercooked."
• "What they had was cold and dried up."
• "The chicken burrito with the works, is good. One criticism is that the salsa is very watery and completely saturates the tortilla."

Atmosphere & Cleanliness

Pros:

• "The place has a warm and cosy vibe with huge tables. Plenty of space to sit comfortably."
• "Prices where fair and the portions were massive 😁 best customer service and food ive had in London."
• "Staff is very friendly and welcoming, and the place looked clean and tidy."
• "Also very clean and tidy, they have options for vegan and vegetarian people which I find quite good and inclusive."
• "Nice seating."
• "Seating area was clean and tidy."
• "The place is very clean and tidy."

Cons:

• "A reasonable burrito place but lacks the atmosphere, the feel of authenticity that other London burrito places have."
• "This place is seriously lacking in lustre."
• "One of the worst tortillas I’ve ever been to. Food was cold. Smaller than usual portions. Rude staff."
• "Few clients, 3 staff and they don't manage to keep the tables clear and clean."
• "Listen, I love mediocre and fake Mexican food especially when London is home to some of the best subpar Mexican chains! This place is ok on a good day, but this location...... WOW horrible horrible staff."