Tortilla Finchley Road Reviews Summary

Food Quality

Pros:

• "This shop makes me so happy. It’s the food that I enjoy the most, to be more specific, they have the best cheesy nachos i’ve come across with."
• "The freshly made tortillas are the perfect base for the generous and flavorful fillings, ranging from grilled chicken to vegetarian options."
• "The food is absolutely amazing – everything we tasted melted in other mouths. The burrito is to die for! Absolutely the best we had!"
• "Some of the thickest tortillas I’ve ever gotten! I love Mexican food and this place makes it taste authentic."
• "Had the vegan chili con carne. Good food, nutritional, filling and tasty."
• "Food here was absolutely amazing and delicious, the Burritos are the bomb."
• "Very good quality food, and fantastic customer service."

Cons:

• "Cold and dry tacos are not a thing I'm looking forward to eat."
• "Paid £20 for a burrito that looked like a springroll."
• "Had to pick ALL of the Barbecoa out of my burrito today as it was lumps of PURE FAT with no meat."
• "I just found a hair inside the burrito I ordered."
• "The food is terrible. It bears no resemblance to Mexican food or Tex-Mex or Cal-Mex or anything else."
• "Very disappointed as the food didn’t taste Mexican at all."
• "We had food poisoning after eating veggie burritos."

Customer Service

Pros:

• "I was served by the lovely Roxana, she was so funny and friendly, PERFECT service."
• "Honestly love the team at Finchley Road, always friendly and helpful."
• "Staff was so friendly to me, visiting from out of town and got me exactly what I wanted."
• "All the staff were polite and had happy smiles on, it was easy to see the comradery between management and staff, so big thumbs up to Mahmadou."
• "That was an amazing experience to be here with friends and enjoy the moment, I guess she mentioned herself as manager Denisa who visited us and made sure we were all good."
• "Service is great, warm and incredibly quick."
• "The service provided by the staff is outstanding, attentive, and friendly."

Cons:

• "I chose to return to Finchley Road after my previous visit to ask the older, small lady why she was very rude to my girlfriend."
• "She treated each request with an abrupt yes and tossed my partners food with disrespect: the tortilla, the rice and then the next topping."
• "The food is great but customer service is actually the worst I have ever experienced."
• "Unbelievably slow service, especially with all the deliveroo orders that they prioritize over the customers!!"
• "Also, the mangers is very abrupt in the way she speaks to customers."
• "I was served by rude and abrupt staff."
• "Staff are poorly trained. Service is mediocre and food is nothing to rave about."

Delivery & Order Accuracy

Pros:

• "Wrapped my burrito well, even though it was big."
• "I ordered on Deliveroo. They were very proud to tell I received my order in 24 minutes."
• "Im never disappointed with my visits to tortilla. Freshly made tortilla packed with ingredients and rolled nicely."

Cons:

• "I ordered like 20 times from here and every single time they get something wrong."
• "Ordered a veggie burrito on deliveroo, took a bite into it and it has MEAT in it!!"
• "Got food delivered from them and it was missing things we paid extra for."
• "Bought a burrito off Deliveroo and a chicken box turned up instead."
• "We used to like this place but has now became rubbish. Literally all the time, missing tortilla chips or some of the burrito’s fillings, never a complete order… Not really worth the 1 star to be honest."
• "Had food delivered and it was 30minutes late and they had given me a chicken burrito when I’m vegan!"
• "Ordered a chicken bowl - came without chicken and without black beans as well."

Facility & Ambiance

Pros:

• "The pricing was good and the atmosphere lovely."
• "Service quite good place great decoration inside."
• "The actual restaurant itself has a wonderful decor to it."
• "The place is clean and the staff friendly. The decor is fine - more industrial chic than Mexican but it sort of works."
• "Staff are friendly and venue always looks clean."
• "The inviting ambiance, attentive service, and mouthwatering dishes create an unforgettable dining experience."
• "Great food at super convenient location and very affordable."

Cons:

• "The only downside was no lock on ladies toilet door and no hot drinks."
• "Mens toilet was out of order."
• "The seating area was messy and unclean."
• "The space feels a bit enclosed compared to other tortilla chains."
• "Unfortunately during Covid this place is a mess."
• "Food and atmosphere was gd but it is 11 tables and I ask for sauce and rude they point the finger on 1 table customer on another table said you can ask him 1 sauce for 11 tables 9 of them empty 1 customer using the sauce the other me asking for sauce and they just look at me 3 people inside my friend and 1 more guy still they didn't move 1cm to bring us sauce very bad customer service."
• "This restaurant is never busy and has good seating upstairs."