Fitness First Reviews Summary

Facilities

Pros:

• "The gym is well equipped, organised and tidy, and the swimming pool is a plus."
• "There is a huge variety of modern and well-maintained equipment."
• "Really nice gym, has all the necessary bits of equipment. Good classes on offer, friendly staff, usually quite clean, and a lot of other services on offer (at an additional cost)."
• "Being split over two levels there is more equipment available than one might initially believe, as the majority of the weight training facilities plus the studio is downstairs."
• "The vibe in this gym is great. The freestyle area and boxing room they installed after the re-ferb are a great addition to my workout."
• "The gym is very clean and everyone puts the kit away which is a dream."
• "Spacious & excellent atmosphere. Staff are friendly & active. Plenty of equipments around over 2 floors."

Cons:

• "Got the 12 months memberships with my husband. Joined the gym only for it's swimming pool, we only get to use the pool for 2 weeks, then pool shut for 3 weeks!"
• "The facilities are good but it's usually very crowded. It's usually clean and organized."
• "Probably could do with a couple more benches for the free weights as is pretty impossible to get one after work."
• "Facilities has not improved it got worse and the opening time had been reduced."
• "Equipment is very old."
• "The gym closed two hours earlier than advertised on their website and Google."
• "swimming pool is most time cold, facilities are both broken, dryer for swimsuit is not clean daily...., the hot water on the showers is dodgy... plus ridiculous hours on week-end."

Staff and Customer Service

Pros:

• "Staff are very friendly and helpful."
• "One of my favourite things about this club other than the amazing and friendly staff is Coach Rory."
• "The manager keeps a tight ship and occasionally has to give certain members warnings."
• "Great gym, decent staff, Stef is by far the person who provides that above and beyond service- check out his classes and find him for any advice!"
• "The staff are friendly and welcoming and the facilities are second to none!"
• "Big shout to Gym Manager Justin who will take extra mile to keep this gym in top shape👍"
• "The team led by the manager Justin are outstanding."

Cons:

• "Staff have very bad attitude, customer service non existent."
• "Lastly, the high employee turnover!! Members can see the mistreatment from managers to their staff, which is why a lot of the friendly staff have left that gym."
• "Customer service was unwilling to assist further, following the issues being raised with them."
• "Thomas more fatness first need attention coz it not like before customer service gone down some staffs are very rude and Arrogant."
• "the staff is not very friendly and most of the time aren't able to answer your questions."
• "Staff members need to be retrained in customer service, their body language makes them unapproachable."
• "The person I spoke to at Thomas More couldn't care less, wasn't willing to listen and clearly had a bad attitude."

Value for Money

Pros:

• "Great value for the price."
• "It is excellent value for money."
• "Absolutely fantastic gym. Great facilities and equipment."
• "Great classes and so much choice of equipment."
• "A great wide range of facilities with new machines and equipment."
• "Plus the gym is big and spacious, it has a pool 🤩."
• "Good sized gym with all the equipment I need for a varied workout."

Cons:

• "some of the spa users are very unhygienic making cough noises and using shower gels inside the steam room without respecting other users."
• "Cancelling membership is a nightmare."
• "Simply feel robbed and disgusted. Plus an ignored email."
• "The equipment is fairly beaten up and some of the walls and surfaces are very worn down and do not look as if it was part of a gym that asks for £70 a month."
• "Not the biggest of gyms, especially considering the steep price."
• "The only outstanding difference is the spa facilities. However, the spa facilities is in shambles!"
• "Price point is set by other gyms in the area and not the quality of the gym it's self."

Cleanliness and Maintenance

Pros:

• "The gym is very clean and everyone puts the kit away which is a dream."
• "Everything spotless clean."
• "Lovely, clean place!"
• "they have managed to fit most of the things you would need and with a nice atmosphere and very importantly a clean and comfortable changing room."

Cons:

• "Antibacterial wipe dispensers are rarely refilled."
• "The gym is very dirty, I have seen an orange peel by the pool for the past 3-4 weeks."
• "The swimming Pool 🤔🤔🤔🤔🤔🤔 Looks dirty."
• "Dirty, there was a nose bogie next to the fountain for months, I eventually cleaned it."
• "The gym doesn't look or feel clean."