Fitness First Reviews Summary

Contract and Cancellation

Pros:

• "They offer a wide range of classes that are challenging and fun and the instructors are motivating and knowledgeable."
• "The fitness first clapham junction team are phenomenal."
• "I’ve recently become a member at the gym and already feel welcomed and comfortable."
• "Been looking for a gym and found this one. Perfect location right next to station and most of all very friendly staff which are always happy to help me and very clean."
• "Definitely made the right choice signing up here!"
• "Been coming to this gym for over 10 years. It’s always been a great environment to train in."
• "I have been training at FF CJS for over 7 years now and absolutely love everything about the gym!"

Cons:

• "Getting a contract is a very bad idea, they make cancelling impossible and intentionally drag it on to make you pay for more months."
• "Please be aware when joining this gym that they will intentionally hide from you the fact that they will charge your direct debit even after you leave and call it a ‘notice’ period charge."
• "They mis-sell their memberships and make it impossible to cancel within the 14 day window."
• "Terrible services. I have joined this gym last November and asked for a 6-month membership. They gave me a 1-year instead."
• "This absolutely scam, they intentionally fool the policy to get your money."
• "Beware! These guys have no idea about what customer service is. It is a hassle to get out of a contract with them."
• "They made so difficult to get out of the contract."

Staff and Customer Service

Pros:

• "Lovely staff, showers lovely and hot."
• "Friendly staff, new equipment, amazing trainers, great range of classes, lots of lockers, free towel use, cooling airdriers, water fountains and even a sauna and steam room."
• "All the staff are very helpful and polite and the classes are always worth taking part in."
• "Amazing looking gym with the accurate customer service levels given by every staff member."
• "Team are fantastic always happy to help."
• "The member team are attentive and friendly."
• "The staff are so professional, friendly and helpful."

Cons:

• "ok... Staff are really hit and miss."
• "Tottenham, the staff not even bother to offer a good customer service."
• "PTs sometimes think they own the gym."
• "Staff are dismissive and rude when I asked to rent a padlock."
• "RUDE STAFF & POOR CUSTOMER SERVICE."
• "The staff who are working there do not know what customer service is. They have not much knowledge about gym's policies."
• "Staff don't know anything."

Facilities and Cleanliness

Pros:

• "Clean gym, with a lot of facilities and great location."
• "Has everything you need including steam and sauna."
• "It’s clean, the locker room and showers are spacious."
• "Great gym with ample equipment and fitness machines."
• "Great equipment and facilities. Huge spacious changing rooms with lovely steam room and sauna."
• "The studio was clean and the location to the gym is so easy to get to."
• "Their facilities are always clean and well-maintained."

Cons:

• "The hot water at the Clapham outlet has been down for over a week with the sauna and steam room not available consistently either."
• "Streatham, the steam room is down due to poor maintenance, months without resolving."
• "Oxford, don't even make any effort to use the facilities, dump, smelly, dark, poor ventilated, lighting isn't any better, just another abandoned club."
• "The women drinking fountain has been broken from two years ago minimum, the mats are old."
• "There are broken showers in the women’s locker room (no hot water) that have been broken for months."
• "Whilst you get what you pay for, they nearly always run out of shower gel, the shower facilities are always broken."
• "Steam room and equipment are regularly broken."

Value and Pricing

Pros:

• "This is a great gym with 3 floors of everything someone would need to keep fit, free weights, fitness machines, cardio classes and locker rooms."
• "Love Izabellas Spin classes and the Fitness Manager, Charlie’s classes too."
• "The club is incredibly clean, staff and PT’s are wonderful and super friendly and welcoming."
• "The recent refurb really smartened up the place."
• "The club have a wide range of equipment and lots of space for me to do my exercises."
• "The gym is clean, tidy, has great amenities."
• "Good vibe/music and great friendly helpful staff."

Cons:

• "It is a little expensive compared with others in Clapham like PureGym, Virginia or Anytime Fitness."
• "Very average facilities, over-priced for what it is."
• "It is £25 for a one off session."
• "One month only is overpriced (£109, add extra £50 and enjoy Third Space) and no financial freedom for those payments unless you get it for 12 months for £60pm contract."
• "Maybe a little more expensive than I’d have expected with prices comparable to more ‘boujis’ gyms nearby."
• "The gym is way too overcrowded, even since the refurb."
• "Decent gym but air con hasn't been working since at least May 2023."