Morrisons Reviews Summary

Store Atmosphere and Cleanliness

Pros:

• "The interior was spacious and airy."
• "The shop is clean and smell free which is always a good thing!"
• "The store itself is modern, bright spacious and well laid out."
• "Store is clean and tidy and the staff are trying their best under the circumstances."
• "Very neat and clean Good place."
• "The new look internal settings is very pleasant."
• "Lovely shop with adequate parking, clear layout, and most importantly friendly and helpful staff."

Cons:

• "Quite shocked at the state of the store last night, everywhere seemed a mess."
• "Place is grimy."
• "Open raw chicken on the shelves, shelves half empty."
• "Horrible smell like Body Odour as soon as you enter, permeates the entire store."
• "Place is grimy and staff just don’t care."
• "Inside the shop almost all flowers were dead."
• "For some reason, the store is now very dimly lighted. Like shopping in a cave."

Customer Service

Pros:

• "Staff was super friendly and helpful."
• "Good and friendly staff and very helpful."
• "Excellent experience at this specific supermarket, everything was so organised. Staff were really helpful."
• "Fantastic supermarket, lovely helpful staff! Always clean and well organized!"
• "The staff are always helpful and polite and with plenty of tills and cashiers there is never a long queue."
• "Very helpful staff, really went out their way to help me find a product."
• "The staff are polite to my mum & I every time."

Cons:

• "No social distancing being observed, empty sanitiser bottles dotted around the odd isle on cardboard holders that look like they've been there since March."
• "The offers in certain areas could not be explained by the shop assistant."
• "A woman on the fish counter walked away from me, when I asked her where the milk was."
• "Rude incompetent staff that literally refuse to help you."
• "Not happy at all. The lad on the checkout needs some serious customer service training."
• "Rubbish customer service & never enough tills manned."
• "Sadly most of the staff rude and dismissive."

Product Availability and Pricing

Pros:

• "Found some unique products which were great quality."
• "Well located with ample parking this is a great supermarket with all the essentials and more."
• "Large selection of goods."
• "Great quality products. Their own brand food is great."
• "There are always great deals to be had and the food in the restaurant, and the Batista Bar, is excellent and affordable."
• "A large fairly well laid out store on the borders of West Watford and Croxley."
• "Store is well stocked and hardly had empty shelves."

Cons:

• "Cafe was atrocious. Waited 40 minutes for breakfasts because every other meal was unavailable."
• "Don't go after 7pm. No one is on the bloody tills and you've got to self scan."
• "Open raw chicken on the shelves, shelves half empty."
• "Goods placed in wrong places under wrong price tag."
• "Usually no bags, so you are forced to by the canvas bags for £1.50, which probably costs no more than 20p to produce."
• "The shelves are NEVER stocked and anytime there's a father's day or anything expect all the locals to descend in swarms weeks in advance so there won't be any cards or gifts in the two weeks prior."
• "Pretty much guaranteed never to get a full shop at Morrisons because many a basic item is always out if stock."

Facilities and Services

Pros:

• "Hand washing car service in the car park."
• "Lovely, reasonably priced clothing. In store bakery. Toilets and good parking."
• "After 11am is the best time when u have freshly baked goods coming in and also the shelves filled in."
• "Great community engagement with charity work, food bank and assisted shopping for the elderly."
• "New tills help speed up the exit."
• "Great gluten free options available there."
• "The product range was excellent."

Cons:

• "Kids mac and cheese was over done chips was not great."
• "The user interface at the Morrison cafe for ordering food is very unhelpful and confusing."
• "The tea bar near the entrance is rubbish, the cafe is better, but again not that good."
• "The only thing I couldn't find today was garlic granules, for some reason!"
• "The self service till experience today was absolutely diabolical."
• "Chaos in the garden section, impossible to get to the plants at the back."
• "The store is like after a war."