Sainsbury's Reviews Summary

Customer Service

Pros:

• "The checkout person was so helpful and a joy to meet - so friendly."
• "The staff are very friendly. It's a small store but it seems to have everything you will need."
• "Just want to put on record that Adrian who served us at the till today couldn’t be nicer."
• "The staff and security guard were second to none...showed empathy n humanism."
• "Always good service here, I accidentally left my phone and one of the very kind members of staff found it and kept it safe for me until I returned for it!"
• "A nice happy chappy on the till too."
• "The staff are very helpful when it comes to finding items and assisting; I received a free face mask as I did not have one on me."

Cons:

• "Rude staff in checkout area, I was checking out using smart shop in self checkout area when a blonde haired female employee in the self checkout area came right up into my face."
• "Awful, rude and apathetic customer service (apart Caroline and Why(?) -they are both brilliant)."
• "The two staff at selfscan area are so rude they ignored me when I wanted help."
• "It's an ok store but the service at the till was terrible the cashier never spoke not even to tell the price."
• "The woman at check out accused me of leaving without payment."
• "Very rude manager today was in Sainsbury's!"
• "The cashier who served us today was very rude, as he scanned our items he throw them down and the staff are too busy talking to each other instead of having good customer service for us."

Store Layout and Accessibility

Pros:

• "Parking on the flat at the front of the store for disabled and parent and children. Underground parking for everyone else."
• "The aisles are particularly well spread out, so shoppers don't feel hurried or harassed and can take their time browsing."
• "This store is the perfect size."
• "Fairly large supermarket for a high street store with friendly staff. Underground and above ground two hour free parking, with bays for blue badge holders and for adults with children."
• "The store is nicely laid out with clear signs marking where things are."
• "Plenty of (free) parking. Easy access in and out of the store."
• "Long established on the edge of the town centre, just off the ring road."

Cons:

• "You can't actually get in through 50% of the doors."
• "The car park is in dire need of resurfacing and line marking."
• "This means there is only one exit / entrance which is always tricky to negotiate as the trollies are stacked right by it."
• "Not the best located Sainsburys I have been to and to be honest it was not that well sign posted to actually get in to the car park area."
• "The parking can be a bit difficult outside the entrance as the bays are quite small."
• "Parking can be annoying. The layout at ground level doesn't work."
• "Impossible to park here and I asked if the employee if he can see any free spaces and although he was trying to help but nothing in relation needs a bigger car park or a warning sign to tell us how many spaces are left."

Product Selection and Quality

Pros:

• "With nectar prices and points plus prices generally good quality good too even on budget and own brands."
• "Super large awesome store..great prices. Best for one stop shopping."
• "This particular branch also has a decent homeware section, plus clothing aisles, a bakery and a great frozen food section."
• "Fabulous selection of products - high quality always."
• "Just the right size shop when you don't want to trudge around a huge supermarket. Excellent range of products and the staff are very friendly and helpful."
• "Mostly all vegetable fresh, bakery items ready for shopping."
• "Great choice of food. Fresh to frozen, vegetables to meet, drinks to snacks."

Cons:

• "This Sainsbury's is small and has a limited range."
• "More pricey for most branded items than the Iceland supermarket directly across."
• "Really bad selection of non dairy milks/lactose free milk."
• "Many value items have disappeared and I repeatedly find that shelves are empty, usually of what I need to buy."
• "Barely any stock for the stuff we needed."
• "Big Sainsbury's with TU clothing and Habitat supplies in abundance but the vegetables racks were very empty."
• "Fresh produce frequently less than fresh."