Tesco Extra Reviews Summary

Store Layout and Presentation

Pros:

• "The store itself is well present and maintained to a high standard."
• "Beautiful layout and wide selection."
• "It's one of the best Tesco stores in the group. Everything is well run and has a lovely atmosphere, fantastic product range, coffee shops and restaurant."
• "They have tricked out the shop with all manner of tech and spaced things out so there is room to breathe."
• "A nice open plan shop with everything you need."
• "This clever indoor street view really shows off how well Tesco are trying to turn their business around."
• "Best Tesco I've been in. Clean, spacious, well laid out."

Cons:

• "Most times shopping here takes long because they are constantly moving things around."
• "The new shelves are far too high unless you are a giant."
• "The most ridiculous revamped store layout ever. Moved pharmacy to the furthest area of the store which is an excruciating hike for elderly or infirm people to get prescriptions and off counter drugs."
• "It's too big! Plus came in for a baguette at 6:30am and packaging stated new improved recipe but it was underbaked."
• "The store is much too big to be able to run back in if you realise you have forgotten something at the checkout."
• "It's a big store open 24 hours. But it's too big. Hard to find items as there is too much to choose from."
• "Salad bar was empty and this has been an ongoing issue."

Customer Service

Pros:

• "Staff treat you in a respectful manner."
• "Staff are knowledgeable and helpful whenever asking where something is located."
• "Maxine in customer services really helped me today... THANKS SO MUCH."
• "I would like to thank the couple with a trolley who helped me get help also a special thank you to the young lady who worked for tesco making sure I was OK & got me a taxi."
• "A certain member of staff by the name of 'Jency' came to my aide last night during an episode with a split bag of crisps."
• "I was served by a lady called Maxine who demonstrated exceptional levels of customer service. She was polite, professional and very helpful."
• "Josh the manager still remembers that customer service is the most important thing."

Cons:

• "Very mad customer service from Ned at the self check out."
• "Staff at the checkout it extremely disrespectful and aggressive."
• "Very rude member of staff I brought a pack of Monster for myself and only myself and I had my friend with me now when she asked for identification I presented but she preceded to then ask my mate."
• "Horrible cashier treated me like absolute rubbish."
• "Very aggressive, impatient and border line creepy cashier Falguni really needs some extra training in customer service."
• "The management is poor - last night the queue for self service was huge and the manager unhelpful and indifferent to it."
• "Some of the tesco staff (self service) were cold and unpleasant."

Product Selection and Availability

Pros:

• "Good value. Good selection."
• "They have a huge range of clothing but they have fitting rooms that are always closed!!!"
• "A huge variety of stuff as well. They've got clothes, electronics."
• "Wide range of good available from tea, water, fresh fish & canned goods!"
• "They have everything you could possibly need, with endless aisles offering a wide range of products at different price points."
• "A good selection of fresh foods, tinned and dried goods."
• "Love this store lots of choice in groceries and F&F brilliant."

Cons:

• "Bought a tin of spaghetti hoops, expiry date 2017, which was blue with mould inside."
• "Barely have enough stock in general (i.e. Fresh herbs, veg and fruit with a sell by date of probably the next day)."
• "Exceedingly fed up - whatever time of day or day of the week you visit - of the large gaps on the shelves here."
• "Not enough choice with clothes or toys."
• "Don't buy gift vouchers for other high street shops here as staff never seem to activate them or don't know how to be put them through the till system."
• "There was an incident where I spotted a few items that were way past their expiry dates."
• "Whoever is responsible for online shopping and delivery goods in Tesco extra Watford, should change their job."

Hygiene and Safety

Pros:

• "Covid procedures and information visible on entry shame some people walk past it. Security on door, most people wearing masks."

Cons:

• "Disliked the open bread section, this allows people to touch sneeze and cough over open bread and rolls."
• "Please, MAKE customers to wear masks! They will stop SPRAYING products when they talk or cough!"
• "Don't eat the uncovered bread, I saw a child lick his fingers and run it along the table."
• "Great new look but I am not sure if I like the open air bakery though... not very hygienic."
• "Customer toilets are a disgrace filthy walls and floors, tiles falling off, they stink and not been cleaned properly."
• "As always with Tesco the toilets are not enough and in poor conditions."
• "The mens toilets are a pain as the door closer doesn't do a soft close, it's a sharp bang!"

Store Accessibility and Convenience

Pros:

• "The best supermarket in Watford. They have so much here. Plenty of free parking, a huge selection of groceries and they have a Harris & Hoole cafe which is lovely."
• "One of the largest Tesco Superstores I've been to! Plenty of parking outside which is free for three hours."
• "Plenty of free parking here though."
• "Loads of parking available, long time allowance as well."
• "Onsite they also have a lovely eiphorium bakery, coffee shop and even a giraffe restaurant."
• "Easy walkways. ATM nearby."
• "Friendly staff. Onsite petrol station as well as a great convenient location just outside town centre."