Haymarket Dental Reviews Summary

Dental Care Quality

Pros:

• "Nash was fantastic... had me back in within a week for painless tooth restoration with composites."
• "Dr Norman was quickly able to fit a temporary crown and then provided a comprehensive assessment."
• "I had composite bonding in 2021, carried out by Dr Kiki Norman who is a bit of an alchemist with the excellent result she achieved!"
• "Absolutely delighted with the results of my Invisalign and composite bonding by Kiki."
• "The whole process was seamless from scheduling appointments, the efficient scans, swapping aligners and the artistic bonding."
• "Dr Norman booked out the day to attend to me and this made the procedure much more relaxed."
• "My dental health has improved significantly since joining the practice and the implant has settled in great."
• "I've had a genuine fear of the dentist prior to coming here but I have to say, I've never been so at ease as I have here."

Cons:

• "Great dental care, disappointing patient care... I was asked to wait on the street at the bottom of the stair."
• "Horrific... they carelessly lost dental impressions TWICE and left cloves in the mouth for a lot longer than required which led to an infection!"

Customer Service and Experience

Pros:

• "I felt relaxed throughout and he was well supported by his dental nurse Alex."
• "The level of care from the team and quality of work has been exceptional throughout."
• "The team are very friendly, knowledgeable, professional and reassuring."
• "I’ve been visiting Haymarket Dental for around 40 years... Seeing the same staff at my visits makes me feel reassured."
• "The staff at Haymarket Dental are incredibly friendly and welcoming."
• "I was very nervous as I haven’t had good experiences in the past but they all put me at ease very quickly."
• "The staff are all exceptionally friendly and helpful yet always maintain a level of professionalism at the same time."
• "I recently had 2 porcelain crowns replaced by Andrew and Ashley. Excellent service, the whole procedure was completed at the practice to a really high standard."

Cons:

• "I arrived to a closed door with a bell to ring... I was unsure if anyone heard it. It was cold standing with a biting north-easterly wind blowing down Morrison St."
• "I was an nhs patient with this surgery then they decided to go private leaving me with no dental care as waiting lists for other surgeries are around 6 months."
• "Several of the staff are rude, unfriendly and arrogant. This includes the owner, Mr Norman, who is EXTREMELY patronising."
• "This practice looks the part the interior is lovely and they seem to have the latest equipment and materials available which is good! However... I seen instruments being dropped on the floor and put back in a box that is for CLEAN."

Professional Expertise and Knowledge

Pros:

• "Nash was fantastic. He fitted me in promptly, outlined treatment plan following first consultation."
• "I've attended for years under both Kiki's and Andy's care, and have trusted them to do root canals, bridges, crowns and implants."
• "Dr Kiki Norman has given me an even better result than I was expecting."
• "I cannot rate Andrew, and the team at Haymarket Dental highly enough! From my first appointment through to completion of a (long awaited) treatment fixing my front tooth the service has been second to none."
• "Dr Norman and the Dental Nurses explained the whole process every step of the way, and the team were always on hand if I needed any advice or help."
• "I recently underwent implant surgery with Dr Andrew Norman and his team, which also included a sinus lift procedure. I can highly commend Dr Norman for the excellent level of care and high quality."
• "As a very nervous patient I have put off and put off going to the dentist. Finally decided to get it over and done with and can't say enough nice things about Haymarket Dental and Elaine in particular."
• "I've had a number of treatments carried out at Haymarket Dental and have always found them to be consistently reliable and the results excellent."

Cons:

• "Horrific... several of the staff are rude, unfriendly and arrogant. This includes the owner, Mr Norman, who is EXTREMELY patronising."
• "This practice looks the part the interior is lovely and they seem to have the latest equipment and materials available which is good! However... I seen instruments being dropped on the floor and put back in a box that is for CLEAN."