Sainsbury's Reviews Summary

Staff and Service

Pros:

• "I was so excited to visit a new Sainsbury's... great products helpful staff and a car park it was rewarding to say the least."
• "Friendly staff, but for such a large plot they haven't done it justice."
• "Always polite staff and friendly been shopping here since I was young."
• "Fantastic, sociable, chatty staff that you actually do see working and chatting with each other."
• "The staff are warm and welcoming."
• "Staff very helpful."
• "Love to shop there staff are always so helpful and cheerful you're not rushed to get out and they will help you to find items or will get it for you thanks to the team."

Cons:

• "Katie was my till operator - not the sharpest tool I'll admit, but Katie there's no need to be rude."
• "The guy in charge of the self service tills last Sunday did not seem very bothered about helping customers."
• "Bought new cooker from there argos shop in sainsbury.when it was delivered it was all smashed up argos customer service is not answering there phones."
• "Some staff seem uninterested and putout if them to help you find something."
• "A member of staff came and spoke to manager in sweet aisle she said please could u come and help me as we are short staffed the manager but he refused so much for team management."
• "Terrible service. Checkout lady was either distracted or didn't know what she was doing."
• "Understaffed and useless. The woman on self service is asleep, the red light means you have to do something. Gets worse every time I have to use this rubbish store."

Store Layout and Accessibility

Pros:

• "Standard Sainsbury's store, layout is a bit strange."
• "Sainsbury's Supermarket is quite large & selection of products that they sell are very good."
• "Ample parking available. Lots of disabled bays as well."
• "It's big, clean, well stocked with a good size car park with virtually no walk."
• "Good supermarket, always stocked fairly well."
• "Huge store. Wide range of products available."
• "Easy to Navigate around the store with a pushchair."

Cons:

• "The avocados are too often below par."
• "Currently complete chaos as they put in yet another Argos, hardly needed round here."
• "They've moved everything round again but this time they've hidden product markers behind some padlock advertising things so you can't see what's in the aisle."
• "Monday morning's not a good day to shop, many items missing from shelves."
• "Constantly rearranging and therefore shrinking certain departments, empty shelves were common before Covid 19."
• "Went to Sainsbury's today and encountered the pathway blocked by trolleys which is an all too often occurrence."
• "Hardly any spaces available due to having 100 disabled spaces only and the cafe wasn't doing sausage sandwiches or anything DIFFICULT due to only 1 staff member working."

Shopping Experience

Pros:

• "Calm and neat atmosphere. I like shopping during late evening or Friday evening."
• "Medium size store, it has lots of free parking and I can always find what I am looking for in this branch."
• "The best supermarket experience ever, thanks a lot, guys! Such a party savers!"
• "Always clean when we go here, never really crowded, plenty of parking space."
• "Nice and pretty well organized."
• "Lovely and tidy store."
• "Perfect for early morning or late shopping."

Cons:

• "Grotty, smell of vomit or spoiled milk upon entering."
• "The store is well located and carries a large and varied range. However, in the last month or two it has really gone down."
• "Didn't have the item I wanted, out of stock."
• "The noise during the night is loud as everything else is silent."
• "I hate big and noisy supermarkets and this is neither so suits me fine."
• "Sainsbury's was as usual very expensive which I find difficult as I am registered disabled and don't have much money for food shopping let alone to treat myself which is disheartening and sad when I go in to Sainsbury's."
• "Very disappointing that so many products are continually out of stock."