Kwik Fit - Caterham Reviews Summary

Customer Service

Pros:

• "Excellent service, very nice coffee (was made by Rob)."
• "I was welcomed with open arm."
• "The staff were courteous and helpful."
• "Experienced today some excellent customer service."
• "They will always seek to get you the best value remedy to whatever your issue maybe."
• "They helped me out on the price off the repairs especially during this pandemic."
• "We've been to this branch with all of our cars and every time we are greeted with the smiley and friendly face of Ryan."

Cons:

• "Unfortunately the service did not match their professionalism."
• "BAD ATTITUDE, AVOID."
• "Work was invented for their gain, I would not trust this garage ever again."
• "I think that your service is absolutely rubbish and all of the workers that I had seen are Ill-mannered."
• "Phone was not answered for 9 minutes. Then was hung up by the shop."
• "Considering we paid over £1000 this is unacceptable and we have two small children whose safety is important."
• "I've been here a few times over the years, and actually I'm now going to go out of my way to avoid it."

Efficiency and Timeliness

Pros:

• "Everything was done properly and thoroughly."
• "Was contacted within the hour of dropping my car off to say it was ready."
• "They did a repair that had the potential of costing well over £600 but used their ingenuity and initiative to ensure repair was done properly and well under initial quoted cost."
• "Charged me nothing. In the end I went and found the guy that fixed it and gave him a drink to say thanks."
• "A big THANK YOU to Tommy and the team at Kwik Fit Caterham. Popped in today with a slow puncture for a repair. Dealt with professionally and efficiently."
• "The manager, Eren, was very helpful and they did it all same day!"
• "Would definitely come here again for every car issue."

Cons:

• "Told to leave the vehicle at 10-30. The job was only going to take an hour, didn't leave till about 3-30."
• "Had to rebook for the following day, and the process took 1 hour 45 mins."
• "Booked my car in for an air con refill via the online appointment page. Turned up on time, left the car for 1.5 hours and came back to be told that they hadn't even started it. Clearly they have staffing issues."
• "It took them nearly 3 hours to fit two tyres and carry out a wheel alignment check."
• "Left my car the previous day cos my MOT was at 4pm and had a service booked for 8.30am the next day. It took them a whole day to do my MOT and service."
• "Was told car was ready. I arrived 20 minutes later and was told just needed a final check. Car was taken into workshop. Danny who was dealing with it then went off to fix a van. About half an hour later my car was returned to car park."
• "At 2pm my car has not been started after being dropped off at 8.30am."

Value and Pricing

Pros:

• "Tyres are priced very competitively."
• "I feel like their prices are competitive and I don't feel like I am being conned there."
• "They get their job done and they do it well would definitely recommend them."
• "Professional, nice chat, quick, good price, great service!"
• "Kwik Fit Caterham have always shown an unwavering commitment to great service and offering parts at really competitive prices."
• "Great service, popped in with a puncture on the off chance, seen straight away and they managed to repair the tyre rather than replace."
• "Tyre was mended rather than replaced, which many other places would have tried to do."

Cons:

• "Considering we paid over £1000 this is unacceptable and we have two small children whose safety is important."
• "Payed online for service and MOT. Before they even started test tried to sell me over £150 worth of stuff I never asked for."
• "Waste of time and for MOT test. Really just wanted make money out me to repair things that weren't at fault."
• "Went there on Saturday morning to get winter or all season tyres as going abroad for Christmas. Been offered Pirelli tyres. Paid 546£ and now got fined and stuck abroad as they installed summer tyres!"
• "Very disappointed with them, I went there for regas and wheel alignment. They didn't finish the job because of the tools."
• "However, I found the charge for wheel alignment was excessive at £69."
• "ALL MY YEARS OF BEING IN THE MECHANICAL TRADE I RELUCTANTLY USED KWIK FIT FOR THE FIRST AND LAST TIME!!!"

Staff and Management

Pros:

• "Always polite, Always manage my expectations, Always give good advice."
• "I always found Danny to be helpful, polite and calm despite the branch being mega busy."
• "Excellent customer service skills, polite well mannered manager (Josh?) from another centre kept his cool while dealing with an irate customer over the telephone."
• "The staff are so hands on and accommodating they make you feel welcome."
• "All staff were friendly and professional, in particular Tommy who was a great help talking my wife and I through various options to fix her car."
• "Fantastically attentive team. Scott was very helpful and friendly and Levi has an awesome approach to customer service."
• "Went last week for camber adjustment and Martin and the rest of the staff are fantastic."

Cons:

• "BAD ATTITUDE, AVOID."
• "I think that your service is absolutely rubbish and all of the workers that I had seen are Ill-mannered."
• "Phone was not answered for 9 minutes. Then was hung up by the shop."
• "Staff are rude, and I honestly felt like I was just an inconvenience to them."
• "So incredibly unprofessional. Sitting there listening to the staff bitching about each other and slagging off customers was just horrendous."
• "Staff are incompetent and rude."
• "Martin the manager is the rudest man I have spoken to in my life. Extremely condescending."