Address: Daneholes Roundabout, Grays, RM16 2XE, United Kingdom
Phone: +441375376723
Rating: 4.2
based on 141 reviews.
Customer Service
Pros:
"Tyres, brake pads and MOT on my Motability car: Aaron and the team couldn’t have done more to help keep me mobile and independent today."
"Highly rated service, Got seen even though depot very busy and tyre changed quick without pushy add on sales."
"The manager Barry was very helpful explaining how long the process would take and what his team were doing."
"They didn't even charge me! I really appreciated their speed, efficiency and kindness."
"Visited my local branch Grays Daneholes Roundabout Kwikfit, i was greeted by friendly and efficient staff members who couldn’t do enough to help!"
"Staff always very professional and very friendly and helpful!"
"The guys came to the rescue when my tyre was flat, called them 10 minutes before closing, they stayed open & awaited my arrival, they were all professional, courteous, and had a new tyre on within minutes."
Cons:
"Unfortunately due to a shortage of staff, the days of driving up and getting the car sorted there and then have long gone."
"Poor service, booked an MOT on line, dropped the car off early and asked them to give me a call when it was done. It got to late in the day and I had not heard anything so i went there."
"I have been extremely inconvenienced and would never trust Kwik Fit to change my tyre again."
"Not really happy would rather go some where else in future."
"Absolutely waist of time I booked my van to change the two front tires all good on the phone when I arrived oh we don’t have them in stock you don’t deserve a star terrible customer service very disappointing."
"Terrible, had an appointment booked for 1pm to have both rear tyres changed which I'd purchased on line the night before."
"unfortunately only one star. I booked an interim service, i brought my car at the requested booking time(08:30 am), at 15:00(no one looked at the car until this time), they called me to come and pick the car, as they are not able to change the oil, because they don't have tools to do it."
Pricing
Pros:
"Brakes checked, tyres changed in under an hour - thankyou !"
"They got my car in almost straight away and provide excellent value for money."
"Very helpful, help you out when they can at a very good price."
"They didn't even charge me! I really appreciated their speed, efficiency and kindness."
"Filled out my wheel/tyre insurance documents correctly without any fuss too - thanks very much guys, will be back next time (hopefully not too soon though!) 👌"
"I’m really pleased with the service I received, I can highly recommend this garage as they are really helpful."
"Very competitive pricing with quick response to additional work resulting from MOT and service and sourcing replacements."
Cons:
"Was expecting to pay around 80ish they qted 115 on the phone."
"It seemed a bit expensive to what I usually pay so checked online at home."
"Much to my surprise they quoted me the job to be at the most expensive end of £25!!!"
"Only dropped one star as tyre I wanted was not in stock so nearly £80 for 1 tyre for 1.2 fiesta was expensive."
"Went in with my car misfiring and was told to get my coil pack changed and that spark plugs would be changed with it and paid 161 pounds, but still had problems with my car."
"Called in at Kwik Fit Grays to get a punctured tyre replaced and quoted £132.99 for the complete process."
"Had MOT done. Last year paid around 27£ this year 49!as they charge almost double if you book over the phone not online!"
Efficiency
Pros:
"Brakes checked, tyres changed in under an hour - thankyou !"
"They got my car in almost straight away and provide excellent value for money."
"I had a 11am appointment but arrived early (10.30) the guys asked me to come straight in and both changed a tyre each and had the car out by 10.50."
"Visited today for deflated tyre due to pot hole strike. Very efficient service by all."
"Visited Quickfit for a tyre Change had a wonderful lad called Will. He was efficient and extremely Knowledgeable."
"Had my MOT done here with absolutely no issues at all. I know nothing about cars and they explained everything to me."
"I had an MOT booked at the Daneholes branch and I have to say i was very impressed with the seamless way the staff dealt with the process, very friendly, no waiting around needlessly, and efficient, polite and friendly staff."
Cons:
"Poor service, booked an MOT on line, dropped the car off early and asked them to give me a call when it was done. It got to late in the day and I had not heard anything so i went there."
"I have been extremely inconvenienced and would never trust Kwik Fit to change my tyre again."
"Terrible, had an appointment booked for 1pm to have both rear tyres changed which I'd purchased on line the night before."
"unfortunately only one star. I booked an interim service, i brought my car at the requested booking time(08:30 am), at 15:00(no one looked at the car until this time), they called me to come and pick the car, as they are not able to change the oil, because they don't have tools to do it."
"I needed my exhaust fixed so I got a quote and dropped my car off on Wednesday at 12sh to be picked up at 4oclock.2 days later its still not fixed."
"Booked 11am as had plans in the afternoon for two tyres fitting and balanced. Wasn't told there would be a delay."
"Was told car would be ready In 1 hour. I returned at 2.15pm, the staff had only just taken off the first wheel, it was 3pm when they finished."
Professionalism
Pros:
"The manager Barry was very helpful explaining how long the process would take and what his team were doing."
"Staff always very professional and very friendly and helpful!"
"The guys came to the rescue when my tyre was flat, called them 10 minutes before closing, they stayed open & awaited my arrival, they were all professional, courteous, and had a new tyre on within minutes."
"Friendly and courteous staff who made the process easy, especially given current circumstances."
"The guys are doing all the checks and if they found something wrong they let you know straight away."
"I would definitely visit this particular garage again based on the service given by Barry and Lee and the overall pleasant experience."
"Great service, fantastic team."
Cons:
"Not really happy would rather go some where else in future."
"Absolutely waist of time I booked my van to change the two front tires all good on the phone when I arrived oh we don’t have them in stock you don’t deserve a star terrible customer service very disappointing."
"Although my service was carried out I feel the customer service within the centre could do with some work."
"Very disappointing service. Appalling - do not use these guys, very dodgy behaviour."
"Not professional at all. Went there and was greeted by an Indian gentleman who didn't seem to know how to smile."