Eden Tyres & Servicing Reviews Summary

Service Efficiency

Pros:

• "Had an MOT done here at a moment's notice, after another garage let us down."
• "Booked online really simply. Excellent service, knowledgeable and honest."
• "First visit. My 4 series was booked in at 09:30, they started work on it at 09:30."
• "EXCELLENT service - in and out in 30 minutes!"
• "Called on with a flat tyre. Staff were friendly and efficient. Tyre repaired."

Cons:

• "I was really pleased to be able to turn up without an appointment when I started having a problem with my car. It was checked over straight away and the problem was found. It was fixed by the following morning."
• "Seemed like I was waiting ages for 2 tyres to be replaced and a wheel Alignment."

Customer Service

Pros:

• "Great service. I had an MOT first and mentioned a noise I had been having. Definitely use these guys again."
• "EDS is an excellent place. Great staff, who do an excellent job and they are trustworthy."
• "Excellent service once again. The place to go for honest opinions and competitive pricing."
• "Excellent. And being a woman I get nervous of garages. But they treat their customers well and don’t feed you lies."
• "Great customer service, relaxed and not pushy. Open to give advice and let you make the decision."

Cons:

• "Unfortunately my first experience with Eden Tyres Swadlincote was disappointing. My main and most important concern was the lack of Covid 19 precautions."
• "Makes a change to find a service centre with honest people. Very customer orientated, took time to explain and unlike the 2 previous places."

Price and Cost-Effectiveness

Pros:

• "Was expecting to pay £77 for a new tyre but they inspected the old one and saw that the valve just needed changing. Only charged me £12.95 all in."
• "Used today to have my air con regassed. Easy online booking process with the added bonus of a discount voucher."
• "Excellent service, definitely a customer focused company that is only too happy to help and answer any questions."
• "Great service, booked in quickly, felt really safe from a Covid point of view."
• "Arrived at the alloted time and my car was taken inside straight away - 35 minutes later my MOT was done and issued."

Cons:

• "Bought 4 tyres here a couple of months ago. Punctured tyre meant replacing one of the tyres, the cost had risen approximately £30 in that short time."
• "After triggering an airbag warning light during install of a camera Eden were able to fix the issue there and then and fit mud flaps that I already had with me which required drilling into side of bumper (something I wasn’t looking forward to!). Very nice work and a great price."

Facilities and Comfort

Pros:

• "Waiting area was clean, warm and welcoming. Drinks on free vend!"
• "Very nice waiting room I sat and read a book and had a nice cup of coffee."
• "The waiting room was clean, spacious, TV and free water, coffee/tea etc."
• "Comfortable waiting area with free hot & cold drinks."
• "Nice clean waiting room and good coffee in the machine."

Cons:

• "The waiting room is clean, pleasant with good coffee!"
• "Clean & tidy reception, friendly and knowledgeable staff."