Address: 100 Burton Rd, Burton-on-Trent, DE14 2WF, United Kingdom
Phone: +441283500004
Rating: 4.1
based on 126 reviews.
Customer Service
Pros:
"The staff were very polite and friendly."
"Took my wife's car for an MoT. Jake was incredibly helpful, had a few problems, he was brilliant."
"From the first phone call to leaving the centre, every moment was so professional and almost enjoyable!"
"Definitely the best garage around had our mot done here today all the guy's were very polite an helpful."
"Customer service was fab. Cheery man greeted me."
"Fantastic 👏 will recommend the Burton branch to all my family and friends, Jon and Chris are top blokes."
"The guys here are wonderful. Truly great service, would not want to go anywhere else!"
Cons:
"Not a great business model.....asked for a refund which is now going to take at least a week!!"
"Appalling and possibly dishonest."
"Awful customer service. After spending £500 on a service and work that was 'needed' I drove down the road and the warning light I advised them about came back on."
"Appalling customer service when you ring there is no answer."
"So disappointed, I feel totally let down by Formula One."
"Very bad and unprofessional service with a very rude customer service."
"Terrible customer service, too harsh. Avoid."
Pricing
Pros:
"Very reasonable £29 for the car MOT."
"All round really good service at a better price than main dealer."
"I was quoted the cheapest price out of 3 other well-known car centres for the parts and labour."
"The cheapest around at £29.95."
"I got 4 tires and an MOT for approx 220 quid which was great."
"I ordered 2 tyres on the internet at a fantastic price."
"Over time I have found the tyre prices are usually the best value for money locally as well."
Cons:
"The price for the parts and labour were overpriced."
"Shame I can’t give 0 stars! Booked a master service, great. However was then quoted £900 worth of work that was 'needed'."
"AVOID UNLESS YOU WANT TO GET SCAMMED!"
"Quoted too much, went elsewhere, fixed the issue twice cheaper."
"Had a quote off this company today to replace a clutch kit and dual mass flywheel to my ford transit van. They quoted £1318.60!"
"I booked a service and MOT at Formula One Burton On Trent and received a call saying my vehicle had failed the MOT due to my front brakes being corroded and I would need new front discs and pads at a cost of £226!"
"Had a quote of £330 to change rear discs and pads."
Professionalism
Pros:
"I took my van here for an MOT and was very pleased with the professional and friendly service given."
"Highly recommended from me, very professional and extremely helpful, tyres for my Ferrari proved hard to find, nothing was too much trouble."
"Excellent F1 centre here in Burton upon Trent, brilliant service."
"Work was done quickly and efficiently."
"They even did free diagnostic check as my engine management light came on and would not go off."
"Excellent efficient service from start to finish."
"The team at F1 Burton on Trent gave me a competitive cost and were very proffesional through the service."
Cons:
"Waited a week as originally machine broken."
"Call after call went unanswered until someone finally answered and said they couldn't book me in till 4 days after my original day!!"
"Not good service. Took car in and asked if they could check my tyre for a possible puncture. Said they hadn't got time."
"Little disappointed. They were 30 minutes late opening and even with a queue outside there was no apology."
"Very poor customer service. very rude on the phone."
"they did a wheel alignment on my car but I took it back to them after few weeks as it was pulling to one side and did not handle right."
"The guy at the desk was rude and smug over the phone so canceled the job and took it elsewhere."
Reliability
Pros:
"Will always recommend them to anybody. Thanks."
"The best garage in Staffordshire always super helpful an honest we have 4 kids so our car needs to be done properly."
"Had a problem With my vw this morning had to seek help at this garage I had no appointment but the manager and his team did an amazing job of checking over my car and giving me the chance to drive safety home."
"They somehow managed to fit us in and diagnose and replace the failed part that same afternoon allowing us to complete the journey home."
"Highly recommended for service, professionalism and price."
"Booked online easy to do."
"You never get burdened with unwanted jobs and they give you clear and accurate advice."
Cons:
"I decided to give this place a second chance after a four-year absence, I ordered 2 Goodyear tyres on the website, and on returning to my vehicle realised they had fitted 2 budget tyres."
"After researching prices i ordered a full set of 4 tyres on line giving a full week notice. I was telephoned the next day on holiday to say tyres were out of stock."
"I’m now feeling that I can not trust at all what I am being told about the cost."
"Also not mentioned on mot certificate the minor obvious issue."
"Leaves me having paid for 2 tests and with problematic-looking MOT record."
"That's why they're keen to point out all other problems with vehicles, not because they care."
"The company fitted the wrong tyre onto my car. Driving home after the tyre was fitted the warning light came on and the steering was difficult."
Integrity
Pros:
"Whole process was easy and courteous and I will be returning in 2020. Recommended."
"Absolutely first class service today."
"For premium tyres and geometry adjustment my m3 feels like a new car."
"They were friendly and explained everything to us, and even recommended somewhere to get a meal while we waited!"
"Shortly after dropping the car off received a call to advise me that I only needed the one tyre as the other had plenty of tread left."
"Flawless service by Gavin and his team."
"Gavin the manager and the team are a credit to the firm. Very helpful and always go the extra mile to help you out."
Cons:
"AVOID UNLESS YOU WANT TO GET SCAMMED!"
"AVOID this garage at all cost as there will be a lot of costs!"
"A friend of mine recently had their car M.O.T done at this place which failed on inspection, they were given no authority to carry out the work but insisted that the work be carried out."
"Left this auto centre without received service. The both axels wheels are crooked like they did nothing."
"I Will never go to Formula One again and I recommend you don't after reading this as it looks like their agenda is to make money out of people when the work doesn’t need doing in the first place."
"I wouldn’t even give this place a 1 star and the trading standards should investigate, cause someone eventually will get killed."