Kwik Fit Plus - Gillingham - Watling Street Reviews Summary

Customer Service

Pros:

• "The staff were very helpful."
• "Good communication through the process."
• "These guys are unique! They are honest, skilled and dedicated."
• "Great helpful friendly and welcoming service, this team are just amazing, the best customer experience I have ever had."
• "The young lady who carried out the work was knowledgeable and professional beyond her years."
• "Professional staff, can see them busy for proper work and careful with any car."
• "Staff polite and always letting you know what's going on."

Cons:

• "Gets to 5:40pm (they close at 6) and still no phone call regarding my car."
• "The manager proceeded to try to talk over me and kept trying to justify the poor service by mentioning the reduced cost."
• "I thought you were there to advice Customers appropriately to make right decisions but not I felt you just made sure that you collected all our money and hung us out to dry."
• "Staff (particularly the Manager called Alec or Alex (?)) are so rude and condescending."
• "However, I did feel like I had been conned out of another £55 to adjust my alignment."
• "Friday rolls around and after not hearing any kind of update the day before, I called them and was told that the car hadn't been seen to at all."
• "The centre is clearly under staffed with customers waiting 20 minutes or more to even speak to someone."

Price and Value

Pros:

• "The bargain price and an extra 15% as I was having all four replaced meant that I was saving nearly £90 on the competition."
• "Wasn't bad priced either."
• "Under covid restrictions was very very happy with the service and the new tyre was £71."
• "The tires I bought were Michelin CrossClimate at a very good price with all the usual inclusive bits, hence the five stars."
• "Not only did they repair it in double quick time but because I work for the NHS they didn't charge me."
• "A really reasonable price too, I won’t be going anywhere else in future."
• "Had to have one replaced due to puncher and replaced same day at no charge due to warranty."

Cons:

• "Quote was expensive and have gone elsewhere for the work to get done."
• "That Kwik Fit is such a rip-off to pick up new jobs while servicing."
• "Obviously ill not be returning."
• "Excellent service, a bit pricey, over £30 for light bulbs."
• "Not sure if they actually did or change anything. I spent nearly £250 for a full car service."
• "We felt that we were ripped off over £600 pounds in this difficult time."
• "Now the not so happy bit 4 wheel tracking cost over £79:00 !"

Professionalism and Expertise

Pros:

• "Brilliant, took it for a free exhaust check, no hard sales, the girl couldn't find anything wrong with the exhaust which I was happy about."
• "Holly and her team are welcoming, understanding and professional."
• "2nd year I've used these guys. Always friendly, efficient and don't rip you off for unnecessary work."
• "Polite, respectful and extremely honest."
• "Couldn’t praise the service I received when getting the wheel bearing on my rear tyre fixed more."
• "Very professional, easy to talk to and reliable garage."
• "Staff are extremely knowledgeable and keen to help."

Cons:

• "Always have issues with booking an air con recharge with MOT online."
• "However, I did feel like I had been conned out of another £55 to adjust my alignment."
• "Not good service at all had two cars booked in for a pair of tyres on each took the first car in took them 50 mins to put a pair of tyres on is a joke."
• "The service was atrocious; my car failed its MOT which is by the by, however after that it took them 4 days to rectify the problems because no one could be bothered to ring the dealer for the parts."
• "It’s always a bit of a waiting time, but the most problem is arriving there for your booking time and there’s NO Parking."
• "Staff don't seem trained or intetested .... Cannot recommend."
• "Terrible service, failed to do job."