Domex Ltd Reviews Summary

Booking and Scheduling

Pros:

• "Appointment could be made online, with availability within a week."
• "Updated on appointment through the day."
• "Absolutely fantastic got a text to say the guy was at his last job phoned me said he finish early can you come a bit early yes please."
• "First time using Domex, found the booking procedure straightforward, we were kept informed of appointments/ arrival time."
• "The availability of the repair appointment was very quick with options to suit me."
• "Easy to arrange service appointment on website."
• "They also give you an accurate time window that you can keep track of on their website, which is always useful."

Cons:

• "This did mean I had to wait a week, so my only complaint would be this length of time."
• "I had to wait nearly a week for the initial visit - for which I've docked a star."
• "Booked a visit for a repair on my dishwasher and washing machine and they gave a time slot of 6 hours and the technician didn’t show up."
• "After 3 weeks of waiting for my washing machine to be fixed, the Driver who didn’t bother to find a parking space on a Saturday afternoon, and left without the repair been done."
• "The only annoying part was the first live chat agent who on a Tuesday stated the next appointment would be Thursday but when I spoke to a second agent to book the appointment, they said it would be the following Thursday and that her colleague misspoke, which was very strange."
• "Booked an engineer to turn up on Friday 1st September 2023. Rearranged my day to fit the schedule. On the morning received a phone call to state the engineer had phoned in sick."
• "Now I'm not one to deny someone a long weekend, and these things happen, but not good enough to be let down at the last minute. Won't be using this service again."

Engineer Professionalism

Pros:

• "Yaro the engineer was very professional."
• "The engineer arrived on time was very polite and explained which part was at fault and luckily he had the part on him."
• "Domex technician Jordan was pleasant and professional."
• "Victor, went above and beyond identifying the issue quickly with our Fridge / Freezer and fixing it."
• "The engineer was on time and very respectful, covering his shoes with plastic overshoes without being asked to protect my carpets."
• "Alex, our engineer, was friendly and professional, worked quickly, and was transparent about what needed to be done/replaced and the cost of the parts."
• "Really impressed by the service we received from Joshua today. He was incredibly polite, great with our kids (who loved watching him) and knowledgable about the fault with our dishwasher."

Cons:

• "Awful engineering. It was a real hassle for my household. Never again!"
• "Had a Domex engineer visit us 4 times for an appliance problem. Didn’t have a clue what they was doing and eventually wrote off the appliance."
• "Domex visited 5 times for loud vibrating fridge (part of warranty). Engineer didn’t bother to check back of the fridge."
• "D&G use Domex engineers who are aggressive, rude, lazy useless, unhelpful and made me feel vulnerable in my own home."
• "Horrible experience. After two visits the engineer said that he had fixed the problem and left, but after testing the washing machine properly the same issue is still there."
• "The constant pulling and messing with the machine caused a water leak that damaged our kitchen units."
• "The engineer came to my house to repair the leak from the water dispenser for my American Fridge Freezer. He did this no problem, however, in the process he damaged my expensive flooring."

Customer Service

Pros:

• "Excellent service from the ease of making the appointment, follow-up and prompt arrival time."
• "I would definitely use this company again."
• "First class service. My washing machine stopped draining and spinning so needed it looked at."
• "Great customer service from start to finish."
• "The team on the phone were very helpful."
• "Very happy with the service I received from Domex."
• "Very pleased with the service I have had from Domex Ltd, very pleasant phone call arranging an appointment."

Cons:

• "But when the two engineers arrived, they ordered me to clear the contents of my fridge and the items surrounding the fridge freezer, which were heavy."
• "You request call backs that never happen, and when you ask to speak to someone in management you get fobbed off."
• "I had a engineer that was nasty and horrible he damaged my flooring who don't want to no it a poor service don't use them so they have left me verry stressed out because of it poor service DONT USE THEM THEY TREAT PEOPLE SO BADLY VERRY BAD CUSTOMER SERVICE WORST COMPANY THEY DONT NO HOW TO FIX THINGS JUST MAKES THINGS WORSE POOR CUSTOMER SERVICE AWFUL SERVICE."
• "Customer services were barely apologetic."
• "We were told we'd get a refund for being charged the diagnosis twice, but it did not arrive, and we had to remind them again yesterday."
• "We are a family who has had no dishwasher for 3 weeks, has paid for the service. Totally unacceptable."
• "When I phoned to complain, the adviser said it is their policy to make you sign a disclaimer."