Mint - Samsung Major Service Centre (formerly Group FX) Reviews Summary

Engineer Expertise and Professionalism

Pros:

• "Dan demonstrated a remarkable level of knowledge and expertise in his field."
• "Steve explained everything to me and gave me an induction to my washing machine."
• "Alfredo from the Samsung support team is amazing! He’s responsive, professional and always comes on time."
• "Kevin is fantastic polite and well-mannered and knowledgeable."
• "The engineer (Mitchell) was professional and diagnosed and repaired the fault quickly."
• "Stuart and his colleague arrived on time, complied with social distancing rules and wore a face mask."
• "Very happy with Steve's level of service and I hope the company recognize him for it."
• "Amazing service just had Renick (engineer) replace my samsung screen which took him 15 minutes."

Cons:

• "Group FX engineers didn’t have a clue what they were doing. Instead of fixing the speakers - they ended up breaking the display!"
• "The engineer showed up early and knew exactly what the problem was. Came with a spare part and did a replacement in under 45mins."
• "The engineer didn't even test the oven, and then claimed it was working correctly."
• "The engineer took longer than expected to arrive."
• "Worst company ever no idea why Samsung use them had nothing but trouble with them."
• "The engineer (Kevin) was very courteous, knowledgeable and treated the expensive equipment with care."
• "Had an engineer out to repair our Samsung T.V. The engineer was very courteous."
• "Engineer attended my home to fix a broken handle on our Samsung Fridge/freezer."

Customer Service Experience

Pros:

• "Customer service was good with the booking of the engineer."
• "Booked a call out over the phone and was sent a confirmation email and engineer tracking details."
• "Professional, competent, and fixed our sound bar on the first visit."
• "The telephone support staff were also very helpful. Brilliant company to deal with."
• "Very helpful staff did everything possible to find a solution to my problem."
• "Bill the engineer who did the repair was very helpful & knowledgeable about the issue."
• "I had a great experience using this company for my washing machine repair."
• "Easy and efficient booking process."

Cons:

• "Absolutely diabolical service! I have now been without a fixed washing machine for three weeks."
• "Telephone manner is appalling and Samsung really need to start doing mystery shopping on this service centre."
• "I've been charged for a repair which has only half got my oven working again."
• "Group FX pride themselves on being at the forefront of technical expertise. That couldn't be farther from the truth."
• "If that is their attitude to customer service, I doubt they will be in business long."
• "They call you once, and if they can’t get through to you on that ONE call, they cancel your support/repair request."
• "Terrible service overall - one engineer said some pretty offensive things about immigrants."
• "Leah at reception also helped me make a last minute home address change for my appointment which was perfect."