Pepe's Reviews Summary

Customer Service

Pros:

• "Me and my friends went for eat in it we very nice and extremely good service and the keep tables clean."
• "The boss and his brother are very respectful"
• "After I have ordered I have read so many bad comments that I thought myself gonna be in the same position but I was not, lady who was taking the order was really nice and food was good and warm."
• "The service and politeness of the staff were very good."
• "Customer service is good as couple of guys work inside this take away shop as eat in closed for tier 4 restrictions."
• "Everyone else in Pepe’s is respectful and considerate"
• "The girl looks like Muslim she is very nice and service is very very good."

Cons:

• "Don’t have any customer service and can’t cook properly."
• "I'm very disappointed with the customer service, wasted my money on this pepe's as all of it is going in the bin."
• "Customer service is also questionable as the guy had a lazy attitude."
• "Very rude staff, zero customer service, South Indian or bangali guy who normally work on grill was too rude"
• "Consistently poor customer service."
• "Very very bad customer service."
• "AVOID AT ALL COST!!! EXTREMELY BAD COSTUMER SERVICE!!!"

Food Quality

Pros:

• "Hands down has to be the best peri peri I have tried the chicken was juicy and the chicken and rice was just outstanding full of flavour defo recommend everyone to give this place a try you won't be let down food was 10/10."
• "The food also was great. It's worth always asking for extra sauce on the marinated food."
• "Food was warm and juicy. One of the best garlic sauces I had."
• "Great tasting grilled peri peri chicken."
• "I ordered a chicken grill with peri rice to be honest it's good and I like it."
• "The guy who cooked our food is very tasty we loved it thank u and keep it up."
• "Service is quick and efficient and food is good quality."

Cons:

• "Ordered a peri peri wrap but turns out to be pinky pinky wrap. NOT COOKED PROPERLY."
• "Gave hot chic and rice when we ordered mild for the kids."
• "The chicken was burnt and completely dry, rice had no flavour at all."
• "Food wasn’t good and when I went to tell staff he told this is how our Mangement told us to make chicken nacho’s there wasn’t enough sauces inside all dry."
• "The wings were not cooked well despite requesting on the phone to make them well done and charred."
• "Chicken tasted good but rice was over tangy and couldn’t eat even half of it."
• "The taste is horrible the only taste I like were the peri peri fries which they replaced it in the bag."

Delivery & Wait Time

Pros:

• "Decided to give it a go and ordered through the deliveroo app and it was really quick for busy nye evening."
• "Called for a collection, they answered quite quickly and spoke clearly."

Cons:

• "Never order from them unless you're willing to wait for 2/3 hours."
• "You'll be left waiting 2+ hours for food and be sure to find things missing."
• "The average delivery time is 1.5 hours."
• "Placed an order 3 HOURS ago and the wrong food delivered!"
• "Order came extremely late Ordering time: 17:25 Order arrived: 19:00 Plus order missing an item."
• "Would give 0 stars if I could, food took 2 hours, called restaurant, no answer, uber drivers changed 5 times because they went to pick up food but food wasn’t ready and then when food finally arrived it was cold and missed a item."
• "They are always late and 30 to 45 min wait time for walk in order."

Hygiene & Cleanliness

Pros:

• "Nice place alot cleaner that before and way better then next door the rat fell from the roof."
• "I went in for a eat in order and it was to highest satisfaction. The shop was well looked after and clean to a high standard."
• "One of the better fast food joints in the area."

Cons:

• "Drivers walking through the kitchen with their driving gear."
• "The way they threw my fries in the tray and it was touching the tray god knows when were the last time the tray was cleaned."
• "We ordered a full chicken and collected. Upon collection what we witnessed in terms of hygiene was horrendous."
• "And, it wasn't that clean in there."
• "Very poor hygine - staff tying their hair (sweaty men) and not washing their hands after."
• "Staff was picking his nose and scratching beard all while flipping a burger on the grill."
• "Doesn't wear a mask and coughs over food hes cooking."