Pepe's Reviews Summary

Food Quality

Pros:

• "The food was delicious. To be fair this was my first time eating here, but the 1/2 grilled chicken was exactly what I was craving today."
• "First things first, the food at Pepes is delicious."
• "They offer good customer service and affordable delicious food."
• "The peri peri chicken and sweet potato fries were AAAMAZING!"
• "Best chicken shop you’ll find. Better than all the other pepes shop!"
• "It was super tasty and moist !! The chicken was nice and moist. Not dry."
• "Pepes peri peri Northwood make amazingly delicious 😋 Peri Peri food the customer service exceptional."

Cons:

• "Food was bland and not cooked properly (I had half chicken with sides)"
• "Nando's wannabe... Not worth the money. Food was not nice here."
• "Shocking food and service. I was given pink and bloody in the middle chicken wings."
• "The sauce was quite watery and a lack of flavour."
• "The food was very poor. Bad in taste plus they've charged extra for the sauce which we get for free at every pepes."
• "Ordered a whole chicken which was under cooked and had a smell to it!"
• "The wings were bland."

Customer Service

Pros:

• "He showed empathy and resolved my initial issue in a fair and professional manner."
• "Nice food and the girl who served us was very pleasant."
• "The staff was friendly and the store seemed really clean."
• "The staff were excellent and the food all hot and fresh."
• "Great customer service, a place I always go to nearly everyday."
• "Friendly and lovely stuff. always ready to listen and understand. kind and approachable."
• "Had a lovely evening with my family, the service was amazing the staff were very polite and welcoming also the food was very hot!"

Cons:

• "Extremely unprofessional behaviour by staff, most of all the rude lady in the shop seen in the image below."
• "Careless staff the inside of the restaurant is extremely unsanitary."
• "Rude manager. Thick and rude staff."
• "Extremely bad customer service. Order 2x 1/4 chicken and asked specifically for one breast and one thigh and leg. Got sent 2 breasts pieces."
• "Terrible customer service. Supported them by eating there only for them to serve us suspiciously quick chicken."
• "The lady on the phone was completely useless telling me she couldn’t find my order on the system so couldn’t help me."
• "Absolutely horrible customer service."

Cleanliness

Pros:

• "The staff was friendly and the store seemed really clean."
• "It's a decent place to have lunch. Dining area is relatively clean and kitchen not too dirty."
• "Really tasty food and timely service!"

Cons:

• "The toilet looks like an absolute horror scene."
• "terrible place.. not worth at all... customer area is messy.. rice, chips all over the floor.. counter area by kitchen stinks so bad.. very unhygienic..."
• "But unfortunately the place is very dirty. The seats are stained and the toilet is filthy with bits falling apart."
• "Used to be good but in the past year it's gone downhill. Dirty tables, food on floor, dirty washrooms."
• "This restaurant has a 1 star rating for hygiene set by the food standards agency... no surprises there."
• "We found flies and cockroaches everywhere on the back kitchen floor."
• "There are bits of rotten food on the floor, dirty tables and dirty plates left on vacant tables."

Value for Money

Pros:

• "They offer good customer service and affordable delicious food."
• "Food is reasonably priced and taste is fine."
• "Similar to Nando's however better prices and some better tasting food."

Cons:

• "Food was good but overpriced, had to pay for mayonnaise, had a knife but no fork."
• "The prices have gone up and the quality has gone down."
• "Severely over priced. You can get better and more for a cheaper price at Chicken Land across the road."
• "Extremely expensive and the portion that they give is very small."
• "Very disappointed in the food and rude staff. The costs of a small bottle of coke is over £2.50."