Address: London Rd, Washington, Pulborough RH20 3BP, United Kingdom
Phone: +441903892006
Rating: 4.2
based on 180 reviews.
Staff and Service
Pros:
"Lovely garden centre with friendly helpful staff."
"Excellent customer service. Their staff are well trained and give expert advice."
"Really nice cafe here with pleasant and helpful staff."
"The girl at the checkout was very helpful, getting boxes to put plants in and calling for somebody to help me get everything to the car."
"We found the staff to be very polite and helpful, if they didn't know something they took the time to check."
"Knowledgeable staff provide expert guidance, enhancing the overall shopping experience."
"Staff are friendly."
Cons:
"Really disappointed. The cafe didn't stock anything vegan. And generally very overpriced overall."
"Unfortunately had a bit of bad experience at the cafeteria in this garden center. One of the members (female) at service wasn't very polite and welcoming while serving us."
"The staff also seemed ill equipped to deal with disabled customers."
"Many of the fish looked poorly... I tried to tell a member of staff who rushed off busy, seeming more annoyed with me than concerned about the animals."
"Sometimes it's great other times not. Most the staff are helpful but there are quite a few that are incredibly slow and a bit rude."
"Whoever was running this store today is completely inept."
"However the cafe manager is unbelievably rude to both customers but mostly to the staff, on one should ever have to put up with that in a place of business."
Cafe and Food
Pros:
"Food is great, in particular the cakes."
"Well the food we had most enjoyed."
"The on-site café is a culinary gem, serving quality fare amidst a charming setting."
"Wow, what a breakfast, my wife and I visited the cafe for the first time last week."
"The cafe is always busy and friendly with a good cuppa."
"The food is excellent and reasonably priced! Highly recommend."
"Cafe is great with good food and very attentive staff."
Cons:
"The cafe is a bad experience... Very surly response."
"Visited the cafe with a friend for lunch... We were left alone for 20 minutes with no one taking our orders."
"Visited the Barn Restaurant, Had breakfast shame it was not that hot 🙁& told they would exchange beans for mushrooms this time !! But not the normal deal ! despite mushrooms being same price !Certainly not how to get customer to return !SHAME 😢"
"Restaurant needed the flies sorted which might be helped if the floor had seen a recent clean."
"The curry was inedible and I sent it back."
"The waiting staff could have been a bit less grumpy. Not a smile between them."
"Over priced food and stingy portions 8.95 for a tuna melt panini with chips there was a tiny panini no salad or garnish it was a pound extra for chips but you only get about 6 chips the pot of tea did not quite manage 2 small cups."
Facilities and Layout
Pros:
"Parking, while occasionally busy, is ample, ensuring accessibility."
"Good selection of indoor and outdoor plants."
"Very nice centre, well stocked with plants, gift products, food goods and house and garden decorations."
"Nice garden center with beautiful collection of plants. Great ambiance."
"It has a local produce shop, a jacuzzi hot tub centre, aquatic & pet centre, a cafe and everything from trees - flowers and gardening accessories."
"Well stocked site with lots of different plants to chose from."
"Navigating the centre is easy, with well-organized sections that facilitate a seamless shopping experience."
Cons:
"Paid for a few items I wanted and hastily left knowing this in my opinion is the worst Garden Centre across the whole of Sussex."
"Not as good as Upper Haliford Squires. Quite shabby and lacks atmosphere."
"Oh dear! Visited today for the first time, plenty of free parking but it's so run down and dated.. Inside its small, smelly and cold."
"This store has really gone downhill."
"Appalling and no staff around at all."
"Serious lack of stock and it was a mess with a lot of items on the floor and in walkways."