Seagrave Nurseries Reviews Summary

Delivery Service

Pros:

• "Ordered five 7-8ft Leylandii trees... Delivery was under two weeks and the plants were nearer 9ft and good quality."
• "Very helpful chap advised they were on there way in in a matter of days and they'd be with me today."
• "I ordered 33 yew hedging plants, delivery took two weeks on the day they specified, good quality plants of a good size."
• "The tree arrived the next day and the delivery driver went out of his way to get the tree into my garden."
• "Ordered 7 huge black bamboo plants... they arrived just as he said they would!"
• "Exceptional! I emailed Seagrave this morning to provide feedback following my recent order... Shana was so helpful on the phone, the delivery was prompt."
• "I ordered 3 pleached hornbeam on Monday and they were delivered 3 days later."

Cons:

• "Placed an order a month ago. Have been told twice my order is on its way on a palette and nothing has shown up."
• "The actual delivery took a very long time (just under 3 weeks from date of order)."
• "DONOT use this company. They take your money and DONOT deliver the goods."
• "The most frustrating issue being, that not once did anyone at Seagraves pick up the phone to let me know my order would not be arriving."
• "Delivery was a nightmare: i waited for four days after I received notification that my order had been despatched, then contacted them to see what was going on, only to be told that it would be despatched the next day, and when I would receive it. It didn't come."
• "Been told many times it will be shipped in a few days. Almost two months later and it’s still not arrived and no one is responding to my messages anymore."
• "Avoid ordering from this company at all costs, we ordered 2 olive trees 3 weeks ago and they’ve still not arrived."

Customer Service

Pros:

• "Super service, would highly recommend, replacement also in great Condition, really leafy and fresh."
• "Contacted Seagrave with photos and they sent me 5 potted replacements. No quibbles or fuss."
• "I called them to ask a care question and they talked me through various solutions, very knowledgeable team."
• "Great communications throughout."
• "Customer service was excellent with their advice."
• "Communication from that point was excellent."
• "The delivery driver was also fantastic, he was very polite and courteous."

Cons:

• "I wouldn't order from them again, though, because of their poor customer service."
• "I have tried to contact Seagrave via email and have not received a reply."
• "I was since then ignored and no response from the company."
• "No e-mail or telephone call to tell me what was happening."
• "I ordered 2 bay trees... I tried to call several times to get a refund - nobody answered."
• "Phoning them is pointless as they never answer (30+ attempts over the last week)."
• "Very difficult to contact (phone never answered and emails ignored) and delivery slow with poor communications."

Product Quality

Pros:

• "Received my Olive tree today. Very well packaged and no damage at all."
• "Both laurels nearer the 200cm mark and have been planted and doing really well."
• "Plants were big and chunky and the height I wanted. Very healthy plants in excellent condition."
• "It's rare that a shop exceeds your expectations, but Seagrave Nurseries certainly did."
• "Cherry laurel arrived as shown in photos, look very nice and healthy, height as described."
• "The plants all look in good condition and they even delivered an extra one by mistake which they let me have for free!"
• "They are healthy, well-grown plants, carefully transitted and delivered."

Cons:

• "I ordered 2 cherry Laurel plants and contacted them with photos to advise that one of the plants has turned yellow and lost most of its leaves."
• "The first 3 Laurels were in very poor condition."
• "20 off root-balled Yew Hedging shrubs arrived, but the courier collected on Friday and did not deliver until Monday afternoon."
• "Ordered an olive tree which arrived looking very poorly and bare... but no delivery."
• "Most of the leaves had fallen off, branches damaged."
• "All of them started to lose their leaves and discolour."
• "Received one in terrible condition I complained and got refunded."