Halfords Autocentre Sydenham Reviews Summary

Customer Service Experience

Pros:

• "Was served by Abs, who was so lovely and friendly!"
• "The beautiful angels at Halfords (Imran and Abbs) really helped me out."
• "The staff and service in Halfords Sydenham is absolutely spot on and I highly recommend them."
• "Staff at Halfords Sydenham are polite and caring!"
• "Very quick MOT done within 40 mins and get an update call."
• "Great guys down there. Really fair."

Cons:

• "Shockingly, their workmanship was subpar as one of the new tires was mounted in the wrong direction."
• "Terrible service. Took my keys back and left. AVOID."
• "I recently had a disappointing experience with Halfords in Sydenham."
• "It ends up being an incompetent and extortionate service despite all the 'offers' they have on the website."
• "Don't get your MOT done here. It ends up being an incompetent and extortionate service."
• "Very poor experience at this Autocentre! Wrong paperwork was initially given to me."
• "Avoid Halfords!!!!!!!!!! I took on their Break for life which to me is fraud."
• "Poor management with appointments, been blocked for 11.30am, drop my car for full service and I went to pick it up after 3 hours and the didn't even bring it in."

Quality of Service

Pros:

• "Absolutely amazing experience. Car failed MOT previously, the team was very quick to retest after having the repairs done."
• "Muhammad at front desk was lovely, honest and hardworking guy. Got 4 tyres changed."
• "I had the best experience, thank you so much Abbs!"
• "This is my second visit to Halfords Autocentre Sydenham. I was impressed with their customer service."

Cons:

• "Did not check my car properly 2 times! just gave me false report so I ended up driving with discs below the minimum and loud grinding."
• "Shoddy work on Halfords part. I will definitely not be using again."
• "Very disappointing first experience. Little consideration for customers, inaccurate information provided."
• "Had tyres changed here twice and both times they failed to balance correctly - meant I had two motorway journeys on new tyres which felt like driving on marbles."

Booking and Appointment System

Pros:

• "It was very easy to secure an appointment for my MOT even on a Bank Holiday."
• "Booked my MOT and CAR SERVICES great experience with Halfords Autocentre Sydenham works completed quickly."

Cons:

• "I had to wait two weeks for an appointment for AirCon and a slow puncture."
• "Halfords Sydenham has terrible service. I keep making a bookings online and on the day of the booking they call me to cancel it."
• "I've booked an appointment here three separate times and every time they've called me the morning of the appointment to cancel."
• "Poor experience booking online. Ended up booking into a time slot not available."

Pricing and Transparency

Pros:

• "I will recommend his services to anyone for his transparency and honesty. Great service and what a great guy."
• "I felt there was something off with my clutch so booked a free clutch check at Sydenham Halfords. Top notch honest stuff."

Cons:

• "They're utter time wasters and tried charging me £500 for 'repairs' that cost £35 elsewhere."
• "280 quid for a Major service and MOT and they still want 88 quid to do spark plugs what even the point of doing a major service if spark plugs aren't included."
• "Told me they had to order parts from euro car parts and quoted me £368 to supply and fit mid section and back section of exhaust, I went online to euro car parts and got the parts for £72 gross overcharging."