Address: 25 Waterson St, London, E2 8HT, United Kingdom
Phone: +442072427733
Rating: 4.6
based on 241 reviews.
Customer Service
Pros:
"Exceptionally friendly and professional staff: receptionists and technicians are a joy to do business with."
"The team also provided great communication with me via phone and email."
"When I had another issue pop up, Andrew called me to talk me through it and was very clear and friendly!"
"The customer service was truly wonderful and despite the fact that they couldn't save my camera (far too much damage- but smelled great!) I would really recommend them as they are transparent and the service is really quick."
"Customer service was very friendly and efficient."
"At every stage the staff I encountered were very professional, friendly and helpful."
"The reception team were so friendly, and the system that is set up is really organised and efficient."
Cons:
"Yes I am aware that you have tried to 'contact' me… at least 8 times in a week! I’d call it harassment."
"When I complained, I was met with aggression and abuse. Avoid this place at all costs."
"They lost my camera, and offered no compensation or apology, just a refund for the extortionate repair costs."
"You even called my family last week! >:( STOP THAT!!!"
"This is funny because in three months you didn’t bother on calling me a single time :/ Even when you notice I was not receiving/replying the emails."
"The initial service was good and the staff very helpful, but the camera body was returned still faulty - presumably not checked properly before being dispatched."
"Pretending to be clueless when there is a problem and unable to understand me when I say there was not fault when I handed it in."
Repair Quality and Efficiency
Pros:
"Sendean fixed my Canon SLR - it had a smashed screen. They were prompt with their communication and fixed my Canon SLR as if it were new."
"They repaired an old film camera for me quickly and for a fair price."
"Sendean provided an impeccable service, from accurate analysis and clear diagnosis of the problem with my camera to a quick and excellent solution to the whole thing."
"The technicians turned the repair around quickly and efficiently and I will certainly be using their services again."
"Repairs were completed more quickly than I expected."
"The repair was executed swiftly."
"The work was done quickly, allowing me to use it over the Christmas period."
Cons:
"The price was absurdly expensive and within 6 months of repair, my camera was spoilt again with the same problem."
"They didn't do anything to the camera arguing that they had tested it and was perfect. But I knew this was not TRUE."
"Over 3 weeks to get my camera back and tried to add additional fees to my invoice for services I never asked for."
"Both times I have taken my camera there they have quoted me for repairs I know for a fact the camera did not need."
"That same weekend, testing the camera I notice that it was not focusing properly."
"After a 'repair' of my OM1 light meter they returned the camera with wrecked shutter/ wind now permanently jammed."
"I sensed something was not right about what they stated, so I requested my camera back took it to a fellow photographer he had a quick look at it and got it working within minutes."
Pricing and Value
Pros:
"They worked with me on a quote based on my budget after an initial estimation which I really appreciated."
"He fixed my Canon SLR (film) and charged me a very reasonable £60.00."
"Manager has contacted me and offered a lower price and a longer guarantee."
"The quality of workmanship in getting old equipment to work as new is exemplary and the cost is very reasonable."
"They quote for free with no obligation, and can negotiate on price if you found a cheaper quote elsewhere."
"An excellent service at a reasonable cost and I have no hesitation in recommending their service and delivery."
"Friendly, helpful and good value: yes it costs to repair things, but their costs are really very reasonable and the service was fantastic."
Cons:
"Unfortunately the prices I was quote were almost extortionate."
"The price was absurdly expensive and within 6 months of repair, my camera was spoilt again with the same problem."
"Just very dishonest pricing - if they were able to do £150 they should have offered that price from the get-go."
"Overpriced quoted over £200-300 for basic repair took it to CameraWorld in Soho and it was a fraction of the price."
"I was shocked that the estimate came out to be £800+ in total for both repairs."
"Quoted me a price to repair my camera that was more than I paid for the thing in the first place - about £400."
"Their repair was £200 and the same repair at Colchester camera repair is £80."