Leaders Lettings and Estate Agents Southampton Reviews Summary

Customer Service

Pros:

• "The team at Leaders were a pleasure to work with and were very professional and responsive at every step of the way."
• "Sophie has been amazingly helpful in sorting out issues that previous property managers have been less than forthcoming in solving."
• "Ben Pick is extremely professional and charming. If I have any queries or problems, I contact Ben and he sorts everything immediately."
• "Every member of staff I had the pleasure to interact with has been of extreme professionality and kindness."
• "Emily was incredibly friendly, courteous, and always made sure I felt comfortable and informed every step of the way."
• "Adriana was really reactive and she could sort out the problem within few hours."
• "Ashley Gleeson overcame every concern I had almost immediately and reassured me every step of the way."

Cons:

• "Their maintenance department were very slow to respond to me (it took 3 months for them to fix a broken ventilator in the bathroom)."
• "You can't ever get hold of anyone at this company."
• "Awful experience with you guys. First two times they cancel my viewing and 3rd time I was outside the property to view it and agent talk very rudely on call."
• "Had my final dealings over the last few months and at first the lady I was dealing with was terrible, unhelpful and working against me the whole time."
• "Really disappointed with the service. We have dump in property for a long time i mean the wall is wet - in the size of the wardrobe, we can not use part of the house."
• "Our main problem was lack of response to our queries and issues."
• "Going back to the agency they are very slow on response, any request you make and to get a reply back from them you might aswell go to sleep."

Maintenance and Property Management

Pros:

• "The purchase went smoothly and the chasing up by Leaders was efficient and effective."
• "Any issues were responded to within a few hours and things get sorted within a few days."
• "The entire experience was seamless, professional and communication was excellent throughout the process."
• "The few little maintenance issues I've had over the years are always delt with immediately and professionally."
• "For the last year we have had the pleasure of having Adriana Darczuk as our property manager, she has been fantastic and we would also like to wish her well on her maternity leave."
• "The team at Leader's Southampton are professional, efficient and quick to respond."
• "Recently had a leak in my kitchen, Sophie from leaders got her team on the job asap, they had everything repaired within the hour."

Cons:

• "Leaders is a poorly run, inefficient company with staff who seem to either know little or care little about their tenants and landlords."
• "To the very last day of our tenancy the washing machine was never fixed."
• "The kitchen sink cabinet had been ridden with mold also."
• "Poor management all round and eager agents to lay down any conceivable charge."
• "Leaders just seem to be trying to squeeze every penny out of you without providing any service."
• "We experienced mold in the flat for 6 months which was never addressed and we are still owed money for incorrectly paid bills - something which they won't respond to emails/phone calls about."
• "They do not respond to any complaints about maintenance (although maintenance contracts are their responsibility). The house has been without hot water and heaters for 9 weeks during last winter."

Professionalism and Integrity

Pros:

• "I’ve been a tenant with Leaders for around 3 years now and I can’t fault their service!"
• "A fair percentage rate."
• "Leaders Southampton’s service has been truly professional and well organised throughout the entire process."
• "Leaders seem to strike the right balance in their responsibilities between landlord and tenant."
• "A special shout out to Leah who gave me her mobile number should I need to contact her whilst she was on holiday."
• "I couldn't say thankyou enough to Mark and his sales team. Had a very difficult sale, but Mark and his team were very supportive and helpful during a stressful sale."
• "Despite the Virus and difficult times communication has been excellent with all the Solicitors and the Vender."

Cons:

• "I believe some of the employees of this branch have no idea what they are doing / are willing to lie to get the sale but don't make good on their promises."
• "Beware of Leaders."
• "Stay well clear if your a land lord they will lose you money If your a tennant I would stay clear as this is how they treat you."
• "Leaders is a poorly run, inefficient company with staff who seem to either know little or care little about their tenants and landlords."
• "Terrible experience I will never ever go back to them, if you want clean and tidy response and straight forward these are not the people you want to go to."
• "Would not recommend leaders for any of services, didn’t even bother to return calls, no one to even answer phones complete shambles can’t even post a no star review as one star is too good for this shambolic mob."
• "These people are the absolute worst. The letting staff at Leaders London road are unprofessional, rude, ignorant and lazy."