TGI Fridays - Croydon Reviews Summary

Service

Pros:

• "The girl who served us was very professional and polite."
• "The manager Brandon was so lovely and friendly."
• "They were both so kind, attentive and lovely to talk to."
• "Taylar was amazing today, she was really patient with our orders and was helpful when it came to helping us make a decision on some of the food options."
• "Service was great, staff were attentive, friendly, always popping over to see if we needed anything."
• "Carla gave a Fabulous service she was very attentive and when the extra mile. Everyone was Happy with the service we received."
• "Our server Saphire was very lovely (as was all the staff we spoke to) and made the experience nice, including by singing happy birthday to the birthday girl with a slice of cake!"

Cons:

• "Ridiculously slow service - took 30 minutes to even get our drinks."
• "Service very poor over 20 minutes to order 20 minutes for drinks food 40 minutes restaurant at 20 % capacity max."
• "Service was slow."
• "Service was absolutely disgraceful, almost empty restaurant - sat at the table for 15 mins whilst the staff just walked past - didn’t even take a drink order."
• "Service absolutely shocking, waited at the bar for a table even though it almost empty."
• "Poor service experience yet again. Pre-booked a table for four for 7.30 pm on a Sunday and got seated. Then a 30 mins wait for someone to take orders."
• "Service was atrocious and I would not recommend to anyone!"

Food Quality

Pros:

• "The food was great, filled me up."
• "Great place. Family friendly atmosphere good food and priced for every budget."
• "The food was amazing, so flavoursome as it usually is with a TGI Fridays."
• "Food was lovely too. We definitely had a great time."
• "The food came quite speedily, and was cooked to great standards, especially the ribs and the burger."
• "Good grub, satisfied belly."
• "Food was good, had a chicken sharer meal and we both loved the cocktails."

Cons:

• "The burger was extremely dry, no sauce."
• "Ribs were tough and not what we expected from TGI fridays."
• "Food was awful. Everything was served cold and over cooked which is the worst combination when dealing with food."
• "The food in here appears to have gone downhill fast."
• "Very noisy and expensive for Subpar food."
• "Chicken share platter came out cold."
• "The food was equivalent to the frozen Iceland tgif without the £30 price."

Ambiance and Cleanliness

Pros:

• "The ambiance was fabulous- it gives the real American feel and the portion sizes were great too."
• "Really good restaurant with delicious food and amazing staff."
• "The atmosphere was awesome."
• "The atmosphere was friendly and inviting."
• "The restaurant itself is pretty cool, it is very American which is great, has movie posters, guitars, basketball and other American things hanged up on the walls."
• "Music was not too loud, we could hear each other talk. And the vibe was fairly cheery."
• "Great atmosphere."

Cons:

• "The only thing was the toilets were horrible - where dreams go to die!"
• "The place could have done with a good cleaning. There was a lot of stickiness around probably because servers only have time to wipe things down at best, but the tables were definitely overdue a good clean."
• "The restaurant was filthy, maybe an especially busy day? Or staff not showing up?"
• "It's overpriced in here, wouldn't recommend, only good thing was parking."
• "We were seated on a table surrounded by dirty plates, left-over food, glasses, cutlery and an incredibly dirty floor."
• "The atmosphere was rubbish nothing special."
• "Many tables were left dirty and with dishes on them for a long time."

Management and Staff

Pros:

• "The manager is really nice but some of the waiters should be more friendly and proactive."
• "The manager on duty was lovely and resolved things for us politely."
• "The staff were brilliant and provided excellent service."
• "The staff were extremely enthusiastic and welcoming and really made you feel special."
• "Our tables was looked after by Devi and she was absolutely lovely, very kind, friendly and super accommodating."
• "Our waiter was incredibly nice and provided amazing service."
• "Young, brilliant, dedicated and enthusiastic staff."

Cons:

• "No management presence on the floor."
• "Was unpleasantly surprised by the service, especially on a Sunday evening. total failure of restaurant management."
• "Management doesn't seem to care even when verbally complained, all we received is a vague sorry."
• "There wasn’t even a manager on duty to complain to, just kids running the asylum."
• "The poor serving staff were rushing off their feet whilst the duty manager hid and left them to drown."
• "The Manager on duty actually said 'nobody else has complained about their food'."
• "When finally got the attention of the server, I asked to speak to the manager only to be told she was busy and could not come."