The New Club Reviews Summary

Staff and Service

Pros:

• "All the staff were really friendly and the lad who looked after is was brilliant."
• "Service was prompt and friendly."
• "The staff were amazing and friendly. Vic in particular was fantastic."
• "Staff very helpful and accommodating. Wait wasn't too long even though they warned us it might be am hour."
• "Many thanks to the beautiful hospitality and welcoming services by Adam, Mara, and Daniel who are working there."
• "The staff were also very friendly, I will definitely visit again when I am next in Brighton."
• "The service was incredible. There were very friendly and accommodating."

Cons:

• "Terrible incompetent service."
• "Every time that I went for lunch or breakfast service is terrible."
• "Good food let down by useless staff."
• "Service slow for drinks."
• "Only thing that let the place down was the staff, a waiter putting a plate of food down saying 'I don't know what this is' a few times & don't expect anything to arrive quickly."
• "We were completely ignored by all staff members!"
• "Eventually met by a rude waitress who claimed we couldn't be served without a booking."

Food Quality

Pros:

• "The salad dressing was delicious and chilli added a welcome kick to make it a different twist on avo toast - very fresh and good for a light brunch."
• "One of the best roasts in Brighton."
• "Great food (probably the best calamari we have ever had) followed by excellent fried chicken."
• "Still, their cauliflower popcorn starters were top notch. The chicken wings were juicy and super tasty - very reasonably priced as well."
• "I had the soft shelled crab, absolutely sublime."
• "The food was absolutely fantastic."
• "The food here was absolutely wonderful."

Cons:

• "Not suitable for gluten free or coeliacs!"
• "Two members of our group were served pancakes that were chewy and had clearly been sitting around for a while under a hot plate."
• "The only disappointment is the kiddy menu - pancakes were so tough and chewy… my son hardly have any and yet they didn’t offer to not charge us."
• "For a fried chicken sandwich there was no breading, no crunch, no much flavor."
• "Fries were cold. Chicken burger was dry."
• "They didn't taste fresh at all and you could feel unpleasant smell in all of them."
• "Awful food, everything we ordered was so salty it was almost inedible."

Value for Money

Pros:

• "Amazing value for money."
• "The drinks were really good and all well priced."
• "At only £5 a measure it's a steal."
• "Really good prices, my partner and I got 3 meals and 4 drinks between the two of us and it was like £20 each or less."
• "Very high quality food and reasonable prices well worth the money and a visit."
• "Great service and amazing value for money."
• "I got 10 % nhs discount."

Cons:

• "£39 for 3 juices, two mains and a latte is a bit exorbitant."
• "Food still well overpriced."
• "The food is grossly overpriced."
• "For that price though you can eat much better in Brighton."
• "Higher end of price range compared to similar places in Brighton but not off-putting."
• "The food and drinks were underwhelming and massively overpriced."
• "Overpriced pub food/fast food in my opinion."

Ambiance and Location

Pros:

• "Beautiful brunch sat outside on the promenade. Great for people watching."
• "Great location with views of the seafront nearby."
• "Awesome place on the sea front."
• "It was rather quiet around 19h30 in the evening because it's vibe is mostly during the day, but it still had very nice music, a great layout and the food options were really good."
• "The whole interior is beautiful from the view of the sea to the lovely glassware."
• "Service is friendly and welcoming and on a beautiful day sat outside makes it even better."
• "Nice views of the sea from the restaurant."

Cons:

• "The interior did seem very nice but we sat outside. The current Scaffolding is a bit of an eye sore, a few (including our table) didn't have parasol for shade."
• "The basement room we were seated in was dingy and smelt like sewage, the music was incredibly loud and jarring."
• "It’s also right on the main road, so really busy and noisy."
• "The table was sticky to the point our sleeves were sticking to it and the overall vibe was just a bit dead."
• "The shame is that you lose some of the views and openness that I'm sure the place normally has."
• "Communication is awful, most staff are paid minimum wage and staff turnover is super high."
• "The English breakfast could have been better (I strongly suggest changing the bacon, it was very hard and dry)."