The Wedding Shop Reviews Summary

Customer Service

Pros:

• "Suzy was looking after me, she was brilliant, as was all the staff friendly and down to earth."
• "Jenna was amazing. So patient and helpful."
• "Sue and Mandy made our day so enjoyable and are the most helpful and kind ladies, who went above and beyond to help us find the right outfit."
• "Our consultant Suzy listened to our ideas and was helpful, friendly and professional."
• "The whole team were so welcoming and just made the whole experience amazing!"
• "The staff are friendly, helpful and cannot do enough to help you."
• "Everyone was so lovely and nothing was too much hassle."

Cons:

• "Mum and I felt really awkward, we were spoken to rudely and felt like we were being judged."
• "The shop staff themselves are great but the alterations team did not follow through."
• "All in all, they got a lot of money out of me and it'll cost me even more to fix."
• "We were made to feel like we were unnecessarily complaining."
• "I tried to communicate that it wasn't what I wanted... but felt dismissed and hurried out."
• "We were rudely told no but they would talk to us about it on the next visit."
• "The sleeves were huge and didn't fit my wrists, far too long, they hadn't put the lace in the places I'd asked for."

Shop Atmosphere

Pros:

• "I felt like a princess from the minute we very first walked in to the store."
• "It was also lovely that my bridal party could enjoy drinks and snacks while I changed between the dresses."
• "The room upstairs where I tried on my dresses was well decorated, very spacious and comfortable."
• "Actual shop was also set out perfectly, plenty of spacious changing rooms, relaxing atmosphere and perfect service."
• "There is always a lovely atmosphere in the shop and great personal customer service."
• "The setting is gorgeous, we were made to feel very welcome."
• "The shop is beautiful and such a wonderful shopping experience."

Cons:

• "It really ruined what we thought would be a really nice Mother/Daughter experience, my advice would be to steer clear and spend your money elsewhere!"
• "The only thing I didn’t like was choosing dresses off photos online before the appointment and not being able to browse the dresses in person."
• "I felt I was potentially missing out by not being able to browse and choose while there."
• "The appointment itself was very rushed and only two of the 12 dresses I tried fitted."
• "I'm afraid I wouldn't recommend going here for alterations, or if you're over a size UK12."
• "Surely a dress of that quality should not crease after 2 minutes."

Dress Selection and Fitting

Pros:

• "Based on my likes and dislikes of other dresses, Jenna selected a couple more for me to try which were all equally stunning in their own way."
• "As a curvier bride I felt comfortable when dresses actually fit me."
• "They also have a great selection of dresses and accessories."
• "They had an amazing range of beautiful dresses for someone of my size and the staff made me feel completely relaxed."
• "So many beautiful dresses to choose from with such a variety of designs!"
• "The bride tried on many dresses and was spoilt for choice."
• "So many beautiful dresses in every colour and importantly larger sizes."

Cons:

• "I spent so much on the dress and spent so much extra on adjustments but I wish I’d gone elsewhere now as I spent most of my wedding day pulling my straps up."
• "Every single button on one sleeve fell off. Really terrible tailoring."
• "However when Mum tried the dress on it was wonky, longer at the back than the front and didn’t fit her at all."
• "The assistant kept bringing me samples of other dresses which were tiny and I couldn't even fit over my thighs."
• "The sleeves were huge and didn't fit my wrists, far too long, they hadn't put the lace in the places I'd asked for."