Confetti & Lace Reviews Summary

Customer Service

Pros:

• "Received lovely assistance from Julie!"
• "Sue looked after me and she was a delight."
• "Julie...oh Julie...she made it an enjoyable experience."
• "We had our appointment with Becky and she was amazing from the get go!"
• "We can't thank Rose enough for making my sisters day so special."
• "The customer service is OUTSTANDING, and there's no such thing as a fussy bride!"
• "Consultant Danielle was absolutely fabulous as was Store Manager Gill & ALL of the other ladies working in the store."

Cons:

• "I have not found my dress here because of the staff attitude."
• "Hated my experience here I just popped in to have look at some dresses as have never wedding dress shopped before I felt very uncomfortable and was not made to feel welcome at all."
• "The staff are cold and fake as soon as you enter, no one looked like they wanted to be there or sincerely help."
• "Wouldn’t recommend! Pushy staff and they don’t listen to what you actually want."
• "Trying on dresses is supposed to be a wonderful experience but customer service is clearly NOT their priority and the manager clearly needs re-training!"
• "They also tried to charge us £50 for another appointment. Ridiculous!!"
• "AVOID THIS PLACE!"

Dress Selection and Quality

Pros:

• "Our daughter wanted a dress that floated, that she would be able to dance the night away in and at the same time look a million dollars!"
• "Alesha helped me chose an amazing Mori Lee dress and then she surprised me even more with a gorgeous lace bolero."
• "They have beautiful models of dresses only if they would give you the opportunity to see them."
• "Amazing experience as my first time trying dresses and I said yes to the dress!"
• "The dresses are gorgeous and very high quality compared to other shops I visited."
• "They have by far the best range of dresses (even after I'd visited a few wedding fairs)."
• "They have such a huge selection of dresses that I can’t really imagine finding much more elsewhere."

Cons:

• "Although there’s a big selection of wedding dresses to choose from, my general experience at the shop was very negative."
• "The dresses are extremly cheap looking especially for the price."
• "All the dresses are extremely overpriced, even simple plain dresses are double the price of what I’ve seen in other shops."
• "I don't like too much lace and the shop does not offer high quality dresses."
• "It was very hard for my daughter because all the dresses were sample sizes in 6-8 which made it impossible to visualise what the dress would look like."
• "All but one of the dresses were way over my budget!"
• "This was a complete lie as upon arrival you can see that even their sale dresses were double what you will find in other shops."

Consultation Experience

Pros:

• "Susan really listened to what I thought I wanted."
• "Jasmine... put me at ease immediately and was so lovely."
• "I have the best time ever at this bridal shop! Visited 3 times and each time I was treated like royalty."
• "The moment we walked in, we were greeted with a smile. Super professional and knowledgeable ladies work there."
• "Sue was so helpful and kind and listened to what I wanted and picked out four or five dresses for me to try."
• "Julie made me feel so at ease even if I wanted to try a dress on and it was too small, she just did whatever needed to be done and she listened!!"
• "Sally who was my daughters consultant was thoughtful, friendly, helpful and knew all the dresses by name."

Cons:

• "I was whipped in and out of about 15 dresses in 50 minutes and left feeling completely bamboozled."
• "I ask why my dress doesn't fit right around my bust and I get told it's the best they can do."
• "There was around 9 staff and 4 of them were young girls with awfully miserable faces just standing at the front desk."
• "The sales assistant at the end made the bride feel really stressed suggesting there is no time to order the dress within 7 months."
• "After my daughter tried on about 4 dresses I noticed the sales assistant looked at her watch and then told my daughter let’s not waste anymore time."
• "I felt extremely rushed, no time to look through the dresses and didn't feel sales people listened to what I wanted."
• "The whole experience was very stressful and I wouldn’t recommend using them."