Address: Maidstone Rd, Headcorn, Ashford TN27 9PT, United Kingdom
Phone: +441622891671
Rating: 4.4
based on 126 reviews.
Staff and Service
Pros:
"The staff were accommodating but not pushy or demanding."
"All the staff proactive and knowledgeable."
"Really lovely staff."
"Staff were very polite and courteous."
"The staff are amazing and cannot fault them."
"Staff were friendly, location is pretty, food was nice and the tables were spaced out well so not too stuffy."
"Staff were great, friendly with lovely smiles."
Cons:
"Staff not very friendly and had items missing from the dinner courses (no toast with the patsy)."
"Bar staff a bit slow."
"The dessert debacle was forgivable, being lied to was not."
"PLEASE BE AWARE WHEN BOOKING HERE THAT THEY HOST BLOODSPORT EVENINGS - WHERE YOU WILL FIND REGULAR FOX HUNTERS, HARE HUNTERS AND BADGER BAITERS."
"our waitress wasn't interested in serving us just seeing her friends don think we will ever go back there unless they get back to what it was before!"
"We were only aloud in to use the bathroom. 1 person who was in our group who told them he lives in Maidstone which he does can he eat in there the ladys response was I doubt you live there anyway if you did you still can't come in as you are mixing with that lot."
"Arrived and checked in, was greeted with 'you need to pay for your room upfront and we also take a £50 hold on your card in case you nick anything', WOW, what happened to welcome, how was your journey?"
Accommodation
Pros:
"Very comfortable rooms in the lodge, nice & quiet, lovely food, exceptional breakfast."
"The Bridal suite was nice and big, lovely big bath and walk in shower and bed was really comfortable."
"The hotel room was clean and the bed was very comfortable."
"A lovely room, spotlessly clean, great quality bedding, lovely bed & spacious."
"Our room was a great size and well equipped, especially for the price."
"Room was clean and tidy."
"The rooms were comfortable, clean and spacious."
Cons:
"Room 24 the bathroom floor gets wet when the shower is used."
"We eventually found our room, a room with the bath held together with white insulation tape and dirt gathering around it, mould on the ceiling, a towel rail that was rusting, coffee stains up the wall, no sugar or coffee and dirt filth all round the door frame."
"The room looks like it's time for refresh, the curtains look like they've seen better days."
"Room not fit for purposes, facilities for disabled lacking."
"Our room the mirror in the bathroom was a little tired and some things were a little dusty but on a whole the room was warm and the beds were super comfy."
"Room not very soundproof, and mattress could do with replacement, as could feel and hear the springs in it."
"It seemed like the room needed warming up and airing/drying out."
Food and Dining
Pros:
"Great Sunday carvery. Always love a Sunday treat here as it's such good value for delicious food."
"They serve a very tasty 4 course Sunday lunch."
"The meal up until dessert was of the usual high standard."
"The meals were delicious and the hotel staff were very accommodating."
"Dinner was very nice and breakfast was a full English."
"Meal was very good, obviously cooked to order."
"The food was fabulous and not badly priced."
Cons:
"I ordered my favourite - creme brulee. it arrived as an egg custard, with a badly singed skin - no sign at all, of the all important, beautifully caramelised sugar layer."
"Had Christmas lunch with a group - meal choices submitted a few weeks ago. Think the roast turkey meal was cooked at that time too - it was dreadful, have had better at Toby Carvery for half the price."
"Had two roast carvery's and two lemonades which came to a whopping £52! Not only was it well over priced but the food was appalling."
"we went for roast here a few weeks ago and I couldn't eat any of the food- it was cold, the potatoes were hard, the Yorkshires were burnt, the gravy tasted disgusting."
"The only vegetarian option was a very singed slice of cauliflower which was not cooked and not edible due to being burnt."
"The vegetables however were very disappointing, and no mulled wine available!"
"Went to the curry night, first and last time visiting food was rubbish."
Golf Course
Pros:
"The golf course is well kept and the rough was short an easy to find any stray shots."
"Been visiting since it opened 1992 it caters for all no matter what level of golf you play."
"The picturesque surroundings set the stage for a tranquil retreat, and the golf course itself is a masterpiece."
"Well kept golf course. The layout is superb! The greens and bunkers are in great condition."
"Lovely course that is quite demanding for the failing student of golf."
"The course was in lovely condition so well looked after."
"The golf course was well kept and the greens were in tip top condition."
Cons:
"So the course had a trolley ban I did not take my carry bag and was not looking forward to carrying my cart bag round 18 holes."
"Following a great deal of rain the fairways had not been mown for a while and were soggy."
"The only downside were that some tees were very soft which can punish those of us who only tee up for their driver."
"the ditches through the fairway ruin it for me."
"there are man made ditches on 14 of the holes and tee boxes are in a terrible condition."
"Unfortunately the golfers don't seem to care about the birds how people can be so horrible to another living thing."
"Course was in nice condition in May 2022 but the greens were rock solid and didn't hold the ball at all."