Normie. Estate Agents Reviews Summary

Customer Service

Pros:

• "Fantastic service from Natalie, Nicole, Nigel and all the team."
• "Always happy to help and advise, always at the end of the phone and always sensitive to our needs as sellers living out of the area."
• "All the staff I dealt with were very attentive and seemed to always go that extra mile and no request was too big."
• "Customer service is obviously important to them and I am entirely grateful for this approach."
• "Professional polite courteous friendly and nothing is too much trouble for them."
• "The whole team were incredibly professional and supportive throughout the whole process."
• "We felt the whole team gave a friendly professional service."

Cons:

• "Most staff we have spoken with on the phone are very rude."
• "Not a pleasant experience really. Very unprofessional staff, less than 1week away from completion."
• "This agency has serious managerial issues, very inefficient staff with no real interest in what they are doing and a totally incompetent system for arranging viewings and appointments."
• "The agent we met in one of the properties we viewed was totally indifferent, checking her watch all the time and was totally unwilling to answer any questions."
• "Very unprofessional staff, less than 1week away from completion - it was the staff threatening to pull out unless sale was completed prior to month end."

Communication

Pros:

• "Nicole was absolutely outstanding with progressing the sale, always keeping us updated and working really hard to move along our slow and uncommunicative solicitor."
• "Josh was absolutely brilliant. He kept us up to date with everything that was happening and was so helpful."
• "Nicole guided us through the sale, always at the end of the phone to keep us up to date."
• "Nicole’s communication was constant throughout the sale, especially when things came to a halt due to the buyers solicitors."
• "Updates came regularly and we always felt informed during the process."
• "Their communication skills were top-notch, always keeping me informed throughout the process and promptly answering any questions I had."
• "She keeps you up to date regularly with what is going on and is always honest."

Cons:

• "Communication was through telephone and by post, but would have preferred the option of email."
• "It was a bit of a battle with my solicitor who couldn't communicate to me or the estate agent."
• "They explained what was going on, as my solicitor didn't and were quick to reply, calling back when you call them."

Professionalism

Pros:

• "Nigel Bagguley as our sales advisor as we have always found him to be a extremely dedicated person who has a guided us through each step of the process with professionalism, kindness and support."
• "From start to finish, they were professional, knowledgeable, and dedicated to helping me find the perfect property."
• "All in all, the service received from Normie was excellent and we would highly recommend them to anyone looking to sell."
• "The whole process of selling my house and buying my new home was hassle and mostly stress free."
• "Nicole was extremely professional and thorough and I would highly recommend Nicole and the rest of the team at Normie & Co."
• "Worked with Nicole on the sale, she was there every step of the way demonstrating the utmost professionalism, expertise, and dedication to making the process as smooth as possible."
• "Nicole Bradburn has given a service that has been prompt and efficient, with great communications and integrity."

Cons:

• "Unfortunately, the sale didn't go as smoothly as planned, with buyers dropping out on a couple of occasions."
• "With numerous obstacles and shortcomings from other related parties; inefficient and irresponsive solicitors, mortgage providers and and two last minute fall throughs due to chain breakdowns, we had a lot against us!!!"