Address: Dunston Hall, Ipswich Rd, Norwich NR14 8PQ, United Kingdom
Phone: +441508470444
Rating: 4.1
based on 130 reviews.
Accommodation
Pros:
"The room that I stayed in was very clean, modern and spacious."
"Our rooms were a good size and comfortable."
"The room was clean and comfortable with a good sized TV, mini fridge, safe and a good selection of teas and coffees."
"The room was nice however it was way too hot."
"Rooms were a good standard."
"Fantastic rooms and super comfy beds."
"The rooms were modern and well equipped with comfortable beds."
"Room was tidy and comfortable."
Cons:
"The room was comfortable but very dusty, and if you are going to have ornate mirrors, make sure they are clean."
"The standard room we booked was dated and very dusty in places."
"1. The rooms are dated, no fridge and the beds were just thrown together."
"The rooms are very tired, furniture scratched, carpets you would not walk barefoot on and so much dust we wrote are names in it."
"Stayed here in summer bad staff and service great, came here again recently and the service and food standard have fallen away."
"Our experience was poor not only did a waiter trip and poor a drink over my partner we sat out side after our meal and all the tables was covered in glasses and bottles! And our bedroom was in poor shape !"
"We paid £220 per night for a double room, it was basic, chairs stained, no fridge or water in rooms and a view of a tree in front of the window."
"Wasn't what I expected the room needs updating..cracks in tiles ..dust in room ...toilet basin not clean at all."
Staff and Service
Pros:
"Staff were super polite and helpful."
"But the highlight for me was the truly helpful and friendly staff, from reception, cleaners, bar and restaurant people."
"The pool and spa fantastic, room was tidy and comfortable. The staff friendly and helpful."
"The staff at the hotel where very polite and helpful however they need more training when comes to customers wanting to charge items to there rooms."
"An absolutely fantastic weekend ... The staff were amazing under very difficult conditions."
"Totally recommend hot stone massage. Downside - Kitchen staff really need to pick up their game they are letting everyone down. Awesome allergy book for those with allergies too."
"The staffs were very friendly and provided a good customer service."
"Cracking golf course situated in an excluisive part of Norfolk, surrounded by a very old country type hotel,delightful par 4's set in lovely country side.another must vis it for golfers who just want to get away from it all and enjoy some lovely relaxing time golfing."
Cons:
"Unfortunately the dinner experience was a little disappointing while the food was tasty the service was a bit slow."
"The food was great but took a little while to get to the table."
"Food was excellent and service was polite and attentive. Unfortunately the bar service is letting the hotel down as its is an unorganised mess."
"As a hospitality venue it's appalling. The golf bar had no chef on our first day and on the last we waited for over 70 minutes for 5 coronation chicken sandwiches."
"They weren't provided water in the rooms - covid - but they'd happily sell small bottles from the bar at £2 each."
"Staff didn't give a hoot when we told they, but security eventually moved the sleeping drunk."
"Breakfast should really be continental and the gluten free and allergy options separate plus clearly marked many people had to ask all the time."
"We had to return a dirty mug at breakfast and was served a double Jack Daniels and apple that had no Jack Daniels in and was charged for it for dinner."
Food and Dining
Pros:
"Meals excellent."
"The evening meal was excellent on all three nights and can fully recommend the mussels from the starters."
"The food was great but took a little while to get to the table."
"The restaurant delivers good food and also offers a gluten free menu which is very good."
"Food was very good and well presented."
"Absolutely beautiful pool and jacuzzi and steam room and sauna not to mention the gulf facilities I would highly recommend can you check this place out the staff were wonderful amazing so conscientious and obliging and courteous nothing was too much trouble."
"Everyone really helpful and friendly especially Jane and Ryan our waiters on the first night and first breakfast, thank you."
"Had a great weekend's golf and staying with bed, breakfast and dinner. This was really good for the costs, bunkers bar was a great place for a beer after golf, before dinner and after dinner. This a great place to visit."
Cons:
"Unfortunately the dinner experience was a little disappointing while the food was tasty the service was a bit slow and we had to flag someone to take our order 35 minutes later."
"Sadly can't cook a fried egg so it's not snotty, declined badly since last visit."
"Unfortunately the duvet was a winter one very thick and we are in height of summer so very hot indeed, bed was a big hard, food nice but didn’t warrant the expensive cost."
"As we went back to the room to go to sleep loud music banging constantly from a party until 1am. Then I get woken up at 4:30 with someone in the room next to us being sick."
"At the Restaurant I had to return a dirty mug at breakfast and was served a double Jack Daniels and apple that had no Jack Daniels in and was charged for it for dinner."
"The breakfast was ok fresh fruits cereal and cooked, coffee was very strong went for Tea. An overall enjoyable experience ( with friends )."
"Our experience was poor not only did a waiter trip and poor a drink over my partner we sat out side after our meal and all the tables was covered in glasses and bottles! And our bedroom was in poor shape !"
"We had two nights with dinner the first night was good the second we were sat in only what you could call a walk way, even the drinks waiter couldn't find us and there was food on the menu not available, people had bought their dogs with them which we didn't have a problem with however being awoken at 5:30 in the morning by a barking dog was not great."
Spa and Leisure Facilities
Pros:
"Spa was great but would like a hotter sauna please."
"The pool itself was a tad cold and the jacuzzi wasn't very warm. The spa treatment itself was good and very relaxing."
"Spa was nice decent size pool, hot tub and steam rooms."
"Pool and spa fantastic, room was tidy and comfortable."
"Awesome location, loads of country walks and 15mins from Norwich. Pool, Sauna, Steam room and jacuzzi was nice."
"There was an extensive gym, swimming pool with sauna and steam room, and a health spa."
"Had a lovely 2 nights here. Awesome location, loads of country walks and 15mins from Norwich. Pool, Sauna, Steam room and jacuzzi was nice."
"Visited Dunston Hall for an overnight stay on route to Potters resort and I can highly recommend staying here set in beautiful surroundings this accommodation boasts spa facilities and absolutely beautiful pool and jacuzzi and steam room and sauna not to mention the gulf facilities."
Cons:
"Went here for a spa break, while it was a nice experience and the staff were friendly and helpful overall we felt it was ok. The Gym felt a little neglected and favoured more machines than free weights."
"The pool spa area has no natural daylight. Did not use treatment rooms."
"Unfortunately the dinner experience was a little disappointing while the food was tasty the service was a bit slow and we had to flag someone to take our order 35 minutes later."
"Dinner was nice, although service was slow (the restaurant was full, so understandable) but breakfast was a car crash and no showers/changing rooms in the gym/spa meant that rather than a chilled out workout/swim before our 2nd round of golf, we just had to wait around for 4 hours!"
"The gym, swimming pool, spa, sauna, steam room and changing rooms were excellent. Towels and lockers provided as were showers and toiletries."
"I have dropped a star due to the gym for the fact its very dirty allmost off-putting, the machines are filthy and the vents are dirty and the ones we used were unstable."
"One downside that seems to be the bane of old building hotels in summer is that the room was a little stuffy."
"The window opened a few inches to let in some welcome fresh air."
Golf Course and Facilities
Pros:
"The golf course was a fair test in good order."
"The golf course is in reasonable to good condition considering the weather conditions and the amount of golfers using the course."
"Golf was fantastic staff and greens brilliant."
"My wife and i booked a 2 night golf break at dunston hall to celebrate our wedding anniversary. Overall we had a great stay and thoroughly enjoyed the golf and the room."
"Nice golfing experience."
"Golf course is one of the best in the area, great for all handicaps."
"Played golf here, not stayed at hotel. First of all, the pro shop is excellent, and the staff are super friendly and welcoming that makes a massive difference."
"The Golf set up at Dunston Hall was great. A challenging course, well kept and laid out."
Cons:
"Due to the bad weather the course wasn't in the condition that I expected to see and the back 9 was closed on the first round."
"The Greens had recently been holatyned, so weren't running well."
"The course is good but the hotel sub standard."
"You need to invest in some descent range balls, I would say a good 75% of the balls are sub standard and in a bucket of a hundred at least 5 will be so damaged they are unplayable."
"Typical hotel golf course, some nice holes but poor condition of tees and approaches let in down."
"One of, if not the best hotel course I've played. Not the longest, but tight."
"Course in very average condition, tee boxes worn out."
"Unfortunately due to heavy rain the day before we could only play 1 -7 & 17,18 holes as the remaining holes were water logged."