Picturehouse Central Reviews Summary

Staff and Service

Pros:

• "Friendly staff."
• "The employees work hard and are unfailingly polite."
• "Staff are friendly and provide good service."
• "Absolutely lovely staff, easy ticket buying at reasonable pricing."
• "Very helpful staff."
• "Staff are very nice and helpful."
• "The staff are always pleasant."

Cons:

• "Staff unhelpful."
• "Both my veggie options were denied and the food I did have was a bit gross and greasy."
• "Mangeress had lousy attitude when confronted on sound issues."
• "Some of the most appalling service / hospitality 'skills' I have experienced."
• "The customer service here is shockingly bad both at the ticket sales and in the cafe and bars."
• "The bar staff are always fewer in number than required."
• "I do feel terrible today - the guy checking tickets downstair (just next to the bar) was so RUDE!!!"

Seating and Comfort

Pros:

• "The seats of the cinema were comfy."
• "Seats in the cinema are really comfortable."
• "The seats comfortable and there's lots of legroom: they're significantly better than the 'premium' seats at a lot of other chains."
• "All screen have very comfortable seats."
• "Great cinema with comfy generous seats and leg space."
• "The seats are also very comfortable and offer plenty of arm and leg room."
• "The seats were really comfy, big screen and great sound."

Cons:

• "Cinema itself is very cramped and we went 20 minutes into the film before they turned off the house lights."
• "In one of the screens some of the seats sit behind the back-speaker which messes with the surround-sound."
• "the seats auto recline which is nice but so impossibly uncomfortable."
• "the seats positioned very low."
• "The seats are not sloped like at Cineworld so if someone sits in front of you you cannot see the screen."
• "Seats do recline, which I'm not really for."
• "a broken seat."

Facilities and Atmosphere

Pros:

• "Great place to visit for a film, to eat or even to join if you like the cinema."
• "The best cinema ever. I've been a member now for a few years, and it ticks all the boxes: excellent film choice (both old and new), good discounts and cheap coffees in the Cafe, cosy interiors especially Member's Bar, efficient customer services."
• "A brand new Picturehouse cinema in central London is exactly what the area needs and exactly what I wanted."
• "tasty selection of food and drinks, can even take glasses into the screens!"
• "The cinema itself is a wonderful mix of eccentric, colourful and popular film choices making it good competition for all the surrounding cinemas in its area."
• "Original documentaries and films with Q&A's."
• "Wonderful cinema in a very accessible and central location."

Cons:

• "Coffee and walnut cake a disappointment as tasted very synthetic."
• "It's TOO COLD."
• "The fact they didn’t give a cr*p almost felt worse than the injury itself."
• "The cafe was a tad chilly."
• "Sound was just terrible!"
• "While watching film there were two people vaping."
• "Premium prices so I expected a premium experience, but everything was quite messy/dirty, presumably due to the location and volume of visitors."

Membership and Pricing

Pros:

• "Member perks also allow up to 3 guests, so out-of-towners love it too."
• "You can sign up to become a member and receive a 10% discount."
• "If you're a student, definitely get a membership, the deals on food are very generous."
• "I love my Picturehouse Central membership."
• "Membership prices are now through the roof and only offer good value if you spend over £100 on food and drink during the year."
• "One film a month free to members and early showings to members of soon to be released films."
• "So happy my partner found it and gave me membership as a gift."

Cons:

• "Quite pricey though all cinemas are these days especially the snacks/food."
• "I'm torn when it comes to this cinema as I absolutely adore it but at the same time £18 for a ticket is steep."
• "All price including tickets are over the top and you are definitely being ripped off if going there for blockbuster/latest movie."
• "Is it overpriced? yeah but no worse than any other nicer London cinema and this one seems to at least deliver in terms of service."
• "At peak time a ticket will cost you £18 which is quite a lot."
• "More expensive than other picturehouse due to the location."
• "The popcorn queue was so long and hectic that the overwhelmed waiter overcharged us."