Jeff White Motors Reviews Summary

Customer Service

Pros:

• "The staff at Jeff White absolutely went above and beyond when I had problems with my bank while trying to purchase a car - even staying far past closing time."
• "The whole team, despite being quite busy due to the constant flow of people visiting, were very friendly and couldn’t do more to help."
• "Great service from Jeff White Motors, very friendly family run business."
• "Nothing but praise for the team and how they handle customers plus the cars not bad either!"
• "Even after the sale was complete the service was 5 star."
• "All the staff here are very friendly and helpful. Nothing is ever too much to ask from this company."
• "The buying experience was consultative not pushy, and the sales guys (Sean in particular) were courteous, honest and knowledgeable."

Cons:

• "The salesman which I delta with wasn't to helpful and made promises to fix issues and went back on his word."
• "The service from some staff wasn't helpful or could be bothered."
• "I wouldn’t recommend this dealership as I ranged and spoken to Chris to get few questions answered about a car and he told me that I should be emailing and hang up on me."
• "Regrettably, the response from Jeff White Motors was less than helpful, and their refusal to acknowledge the issue compounded my frustration."
• "Very very poor customer service and we certainly won't be going there anymore."
• "Don’t buy a car from here! I’ve had nothing but trouble."
• "First service I received from Jeff white wasn't the best, had issues with the car not being fixed when it should have been."

Quality of Cars

Pros:

• "Jeff White Motors were great because, all cars on sale were of exceptional quality."
• "A nice selection of cars, the staff were friendly and when we discovered an issue with the car we were interested in during test drive, they immediately took the car out with me to identify the problem and put the vehicle into the garage."
• "I purchased a BMW X6 from Jeff 7 months ago and am very happy with the car when I picked it up it was in showroom condition."
• "Bought a Range Rover Evoque from Austin. Fantastic car."
• "Car was immaculate."
• "The stock they keep is always first class and well presented."
• "Outstanding car just like brand new not a single mark on the car 26000 miles."

Cons:

• "Biggest con artist out there. As long as he gets his money he’ll leave you repairing the car for the rest of your life."
• "I went to jeff white to buy a bmw for the family car, the car experienced problem after problem, I was just dismissed by the business."
• "The car needed 2 new back tyres brakes pads were low no mats very poor attention to detail."
• "I’ve got 2 knocking noises and I’m still currently trying to find out what they are and I’ve been to a garage."
• "1st problem wasn’t big but the wiper blades was broken and then my air con smelt like dead rats."
• "Bought a 2019 Renault Clio from here... the car has started to have problems less than two months since I got it."
• "The newest problem is the belt making a noise."

Buying Experience

Pros:

• "Would use again without a doubt despite distance."
• "Brilliant attention to detail Fully focused on customer."
• "They take the hassle free to another level."
• "Totally recommend."
• "A lovely man called Austin dealt with the sale and he wasn’t at all pushy."
• "No pushy salesmen, helped to find our ideal car and quick turnaround on collecting the vehicle."
• "The person who my wife and myself dealt with a salesman called Jeff White (jnr.) the owners son was a pleasure to deal with, polite, efficient, helpful and very friendly and not pushy at all."

Cons:

• "I have been looking for an specific merc. E class on their website for a while. Went in with my family to have a closer look as I was seriously interested and was offering £10000 for deposit and wanted to know what is the best price they can do. The man was so unhelpful and was not interested in any type of negotiation at all so we left."
• "Drove 100 miles to purchase a 22000 golf r 14 plate the salesman wasn't helpful he wouldn't even negotiate on the price."
• "Stone chips looked liked they were patched up with tipex."
• "I also noticed a slight tear on the driver seat in the most awkward angles and really disappointed as the selling point was the interior."
• "We have had a bad experience here sadly. Customer service was excellent on us viewing cars, and throughout us purchasing. However, sadly our vehicle has had numerous problems resulting in us having to return it many times in just 6 months of owning the car."
• "Upon closer inspection, I realized that the mileage on the car did not align with the information provided on the MOT certificate."
• "Don't recommend this garage as his attitude was it's 2 years old and only 22000."