One Over the Ait, Kew Bridge Reviews Summary

Atmosphere and Location

Pros:

• "We'll be back for the good drinks, live music at the weekends, and views of the Thames."
• "Nice location next to the river. Try and get a seat on the balcony if it's a nice day."
• "Very spacious modern venue adjacent to the Thames."
• "A well placed pub just adjacent to the Kew bridge."
• "Located right on the river side."
• "Outdoor is amazing as well with a direct view to the river Thames and Kew gardens."
• "Good river view from the upper terrace."

Cons:

• "The worst thing about the place is the dire computer created music pumping away far too loudly to have a conversation."
• "Heavy metal, hip hop doesn't make for a calm relaxing atmosphere."
• "The music is enough to make your ears bleed and make a fast exit elsewhere. Heavy metal, hip hop doesn't make for a calm relaxing atmosphere."
• "Seated outside for dinner. Views of the river were obscured by overgrown bushes."
• "Not really Riverside you can see river from up stairs."
• "The main issue was the sound level of the music in the evening wasn't loud enough."
• "Before the event the pub had said the sound level could be high until 10.30pm but on the day they wouldn't allow this after 8pm."

Service and Staff

Pros:

• "The staff was friendly and the prices were in step with the quality of the overall experience."
• "Conscientious customer service - they strive to get it right."
• "The food was tasty, the bar staff were helpful and friendly, and the place was made up very nicely for the day."
• "The staff and manager Jerry were very helpful."
• "Very pleasant and helpful staff, a good selection of drinks and food."
• "Staff are really friendly and chatty."
• "The staff at One Over the Ait are absolutely incredible."

Cons:

• "The bar tender was grumpy maybe had a bad day."
• "Somewhat passive aggressive staff... didn’t feel welcome at all."
• "It was really off putting how unfriendly the staff were."
• "Service was really slow and unfriendly."
• "The pub was always empty, clearly suggesting it’s not great."
• "Honestly this is the worst pub I have been in. Management was awful (mangit), not nice people."
• "The waitress dumped the plates on the table without any cutlery, napkins let alone a smile. Avoid at all costs."

Food and Drinks

Pros:

• "Pork belly was wonderfully cooked, very soft and with flavour."
• "Honestly one of the best Sunday roast I've had."
• "You can tell how seriously they take their food by the way it is presented."
• "The Sunday Roast was tasty and well-seasoned."
• "Really good fish and chips, a good selection of drinks and a pleasant atmosphere!"
• "The food we ordered was tasty and plentiful with staggered service so late-comers didn't get cold food."
• "Some of the nicest food I’ve had in a restaurant."

Cons:

• "The drinks are madly expensive, it was actually quite outrageous."
• "The food could've improved more for the given price."
• "The food was incredibly expensive."
• "The food was over price and quality very poor."
• "The sardine and aubergines were far too oily for my liking and didn’t taste of much unfortunately."
• "The roast beef was mediocre and could've been cooked to be less chewy."
• "Burger over-cooked and the ‘Gouda’ barely melted."

Pricing and Value

Pros:

• "The pricing was reasonable, and we were pleasantly surprised by the generous portion sizes for the amount we paid."
• "Top tip: if you are a member of the Chiswick Calendar, by showing your card you can get 10% off all food and drinks which is a handy perk."
• "Also - chips are a very cheap two quid!"
• "Food was very nice and reasonably priced."
• "Good British beer options with average prices."
• "The prices were in step with the quality of the overall experience."
• "Belly of pork option very good with a medley of some 6 vegetables along with a home made Yorkshire pud. Good value too."

Cons:

• "£9 for a pint of peroni is ludicrous."
• "The bill. Wow. Expensive for shoddy food - and an £18 service charge, ridiculous considering that there really was no service."
• "A pint of Guinness was £6.25 how can you justify that price."
• "Terribly disappointed. Mediocre food, poor service, a poor approach to cleanliness and tidiness, poor value for money."
• "Poor lunch... way overpriced."
• "Menu prices are slightly expensive compared to other places in the area."
• "The place is sort of pricey compared with the food quality."