Kokoro Wimbledon Reviews Summary

Food Quality

Pros:

• "The chicken katsu curry is delicious, chicken is moist."
• "This hot bibimbap was a pleasant flavorful surprise."
• "The Katsu curry with noodles is amazing. I go here everyday for lunch. The food is also freshly cooked."
• "Really tasty food. The hot menu is not as extensive as the sushi but packs a punch with some favourites."
• "The sushi is fresh and tasty."
• "The Katzu curry, tofu and beef stew are incomparable."
• "The chili chicken has just the right amount of spice to give it a kick without overpowering."

Cons:

• "The sweet chilli chicken used to be flavourful and spicy. Just got it now and it's bland, not spicy and just very oily."
• "I had a sweet and sour chicken which was so bad I threw it all away."
• "The noodles are like spaghetti - no taste all all."
• "The Sweet and sour chicken is chicken skin, coated in so much sauce you might not realise."
• "The miso was very disappointing, with no tofu in sight and undissolved chunks of miso paste."
• "The salmon sashimi is too thin and small, and the rice in the roll is so small that can tell it's stuck."
• "The sweet & sour chicken seemed to mainly consist of fat / skin."

Service

Pros:

• "The service was also great. I was served by a very cheerful and polite young lady who could hardly close the lid on the teriyaki chicken bowl for me."
• "The staff members are polite."
• "Very kind staff in general and always serve good food and big portions."
• "Staff were nice."
• "There’s long queues regularly but most of the workers are nice and quick."
• "Staff is very efficient, quick and friendly."
• "The guy working there corrected me and I swapped orders but then he said I could have the sushi on the house if I wanted as he was sorry for the confusion."

Cons:

• "Staff not very friendly. Not that clean either, napkins all over the floor, benches dirty and floor looked filthy."
• "This place has gone down hill to the point of no return. Rude dismissive staff, average chewy food (katsu especially), prioritising uber/deliveroo orders and short snappy answers to simple questions/requests."
• "Terrible customer service! I ordered mix and match spicy pork and tofu katsu, waited 10 mins for tofu katsu which was fine as staff told me this. When they put pork and tofu together, manager came out and shouted at two staffs and me that I cannot order these two toppings together."
• "The lady serving me seemed nice but I found she lacked customer service as she had me waiting a few minutes before she even took my order."
• "I felt ignored by the staff at the till and was not offered napkins or utensils."
• "The service was pretty poor if I'm honest the lady was quite rude for no reason which I was annoyed by."
• "Staff are rude, queued up for like 8 minutes only to be told that a man, who was not in the queue before I lined up to pay that he came first."

Hygiene

Pros:

• "Good food and it looks like they maintain hygiene."
• "The shop is clean and the food is always excellent."

Cons:

• "Not that clean either, napkins all over the floor, benches dirty and floor looked filthy."
• "Quality is not the same as in the other branches, but the main problem is that this place needs proper cleaning!!!"
• "Visibly dirty inside with grease and dust on the lamp above the food."
• "Horrified by their lack of hygiene during covid lockdown yesterday."

Portion Size

Pros:

• "The most generous portions you could ever dream of, many a valiant soul has been defeated by a large bucket of rice/noodles and delicious curry."
• "Great portion sizes, I'm amazed out how much they can fit in a large katsu."
• "Katsu curry has at least two chicken breasts and other dishes you will be jam packed with about 7 scoops of sauce/meat."
• "They give huge portions."
• "But the staff really do fill each container to the brim."

Cons:

• "What made me sad is that not a lot come in a pack, this leaves me kinda hungry after I'm done eating."
• "Inconsistent portion sizes - on some days my spicy chicken with rice is brimming, verging on overflow... on bad days the container is just two-thirds full."
• "I paid 6,95 for a LARGE bowl and I get less than I normally get in a SMALL bowl."

Value for Money

Pros:

• "Visited here with my wife and young son. The food here is very delicious, high quality for relatively low price."
• "Probably the only place where they actually try and give you value for money."
• "The portions are very good size, the taste is 5* and the price is very reasonable!"
• "Perfect go-to for fast food and massive portions at excellent prices!"
• "Food is cheap and cheerful -- nothing extraordinary, but very good for the price-point."
• "The chicken katsu curry and chicken teriyaki with rice are an absolute treat every time, with very generous portions for a reasonable price."

Cons:

• "The menu is highly overpriced: plain rice + spiced chicken thigh pieces start at £7.25 which is an insane markup."
• "Quality has decreased substantially, portions sizes have decreased and prices increased massively for the last couple years."