Crane Reviews Summary

Staff Service

Pros:

• "The staff were fantastic, very polite, and approachable."
• "Staff friendly and full of smiles."
• "Staff were friendly and helpful."
• "Staff are friendly and welcoming and the service is really good."
• "the staff were attentive and welcoming."
• "All the staff were so lovely and couldn't do enough for you, especially Kaytie who was just awesome!"
• "Very clean & all the staff happy to help"

Cons:

• "Service was super slow, bar staff didn't seem to keep tabs on who was standing at the bar first."
• "Very packed place with not enough staff. Waited for ages at the bar to be served because there was only one person serving behind the bar and so many customers."
• "Had to ask someone then if we can make an order, waiter comes, order starters mains and drinks, starters out in 5 minutes, no drinks till I go and ask for them 30 minutes later!!"
• "Staff seem to have no experience in dealing with customers."
• "Barstaff seem to tend to serve their mates ahead of others, and give short measures on soft drinks."
• "Only down fall was bar man obviously known by regulars pretty vocal not the best use of language didn't serve is or acknowledge us at the bar."
• "Service at the bar was quite slow, a lot of items on the menu were out of stock and the wait time for food was long."

Food Quality

Pros:

• "food was so good and great value for money"
• "One of the best places locally to get good food and drink at decent prices!"
• "The food was great and at a good price"
• "Food was great, came out hot, tasted great"
• "food was really nice. Good value for money and was pleasantly surprised with the portion size of my burger crown meal."
• "the food was amazing"
• "Food is well priced and really good quality."

Cons:

• "the beef was deffo microwaved. It tasted like it was carved off a rubber cow."
• "Ordered 3 steaks they only had one."
• "The only reason this review has two stars is because one of the chicken breasts of a hunters chicken meal was under cooked. Quite badly under cooked."
• "Food was barely average and not worth the money. Wont be returning."
• "Everything is of the lowest quality with the chicken (my usual go to) being undercooked or complete raw with a jelly like consistency."
• "Very disappointed with my meal the baked potato was so small."
• "Steak was extremely chewy."

Ambiance and Environment

Pros:

• "Great atmosphere and perfect family pub."
• "There is a a lovely garden /smoking area which is great in the summer."
• "Atmosphere is great whether it’s for a night out to watch a group/singer or just for a family meal."
• "Lovely atmosphere adult only bar and large family area for dining and drinking, as well as large beer garden with seating and a out door play area for kids."
• "The atmosphere here has changed drastically over the past year for the better."
• "Nice beer garden and safe for kids to go wild."
• "The atmosphere is modern and lively, with music in the background."

Cons:

• "No social distancing. Staff not enforcing one way direction when customers were not adhering to it."
• "the lighting was flashing and I suffer with migraine they couldn't move us but the we felt squashed up too cramped as they put a table of 25 next to us"
• "Beer garden could be nice but lots of young kids fighting and parents /grandparents swearing and letting them carry on... Cheap beer and food but more bad than good."
• "Customers very noisy, children running around and adults being very loud."
• "It's a rather tired Hungry Horse."
• "big let down of night was people smoking dope out the front of pub"
• "Nice place clean and tidy well decorated with lovely bar staff BUT toilets are a disgrace with obvious evidence of cocaine usage, no toilet rolls and generally dirty!!"

Customer Service

Pros:

• "The service was outstanding nothing was too much trouble and the food was amazing."
• "Excellent customer service from staff who served us at our table and at the bar."
• "The Staff were very welcoming and attentive throughout especially Cheryl and Naomi."
• "Excellent service today and on our previous visit with children! Katie R was super attentive and really efficient as well as fun!"
• "Service was great. Staff really pleasant and all things covid seem to be done well."
• "Customer service was brilliant food & drinks come quickly!"
• "The staff were amazing and it was very busy and they still gave great service."

Cons:

• "After all this they did not offer to take anything off bill or offer free pudding."
• "When I mentioned my nut allergy, the manager came over to our table and aggressively informed me that they cannot be held liable if I experience an allergic reaction."
• "there is one worker though who is incoherent a short haired blonde woman in the later years she is to avoid totally unprofessional and unhelpful"
• "The lady manager is very rude and treats you like you an inconvenient person."
• "Service was slightly slower than I would have liked."
• "Orders were wrong, and wrong again and in the end the server started bringing out pots of 'stuff' that was missing for me to add to my by then cold burger."
• "Disgusting customer service, I have waited almost 30mins for 2 child's puddings."