YO! St Pancras Station Reviews Summary

Staff Service

Pros:

• "The staff are usually a fun bunch and everything usually runs smoothly with well prepared food."
• "The staff were great and provided a good and friendly service."
• "The staff were friendly too."
• "Amazing products. I've been served by a guy called Cosmin who made it all easy."
• "YO! At St Pancras has one of the friendliest staff I've come across."
• "Staff extremely friendly and polite and quick service when called for staff."
• "Thank you so much Aurora for the outstanding service."

Cons:

• "A truly shambolic experience."
• "Service was very slow it took about 15 to get plain noodles and chicken."
• "We waited a while before a lady wearing a hijab came over she looked disinterested in serving us."
• "Horrible Customer Service! I had to ask the waiter to clean the table as it was absolutely filthy!"
• "The restaurant was not busy but the waitress would rather chat with her colleagues than helping customers."
• "Staff had a dull attitude, even when bringing out are meals."
• "Extremely rude waiter, wouldn't even look at me when addressing me."

Food Quality

Pros:

• "This was my kids' first experience of a Yo Sushi! They both really enjoyed it."
• "The spicy squid was really tasty and the aubergine salad was small but delicious."
• "Superb. Delicious sushi - take from the belt or order."
• "We had Miso Ramen and Salmon Sushi. Absolutely delicious food and was my son's first time trying sushi and he loved it!"
• "The food was amazing. Very tasty."
• "The new chicken curry ramen was really really tasty."
• "Sushi here was so yummy, really hit the spot!"

Cons:

• "The food in general is quite overpriced for what you’re actually getting tbh."
• "Last night I was so hungry & in a hurry to catch my train, so I grabbed the rice & chicken curry from here on my way. The rice was uncooked! So disappointed."
• "The taste of the food I brought was appalling."
• "Horrible food. Seaweed salad was slimy and chilli mayo was salad cream mixed with some sweet chilli sauce, not even properly mixed, rolls are badly made and tasteless etc."
• "The food was not as good as it normally is which was a shame."
• "Super regret eating there. Never had sushi taste so bland before! Near to no service, tasteless food and poor value."
• "The chicken teriyaki was sooooo dry, impossible to eat."

Hygiene and Cleanliness

Pros:

• "The place is not very clean, dishes and glasses were full of stains."

Cons:

• "They are closing because 'there were not as many customers today as they expected'."
• "The overall hygiene of this branch was shocking."
• "The place was a mess, boxes and packaging everywhere, so much so that I wasn’t even sure they were open."
• "Dirty. Generally very poor hygiene throughout, food preparation, food pod lids were dirty, floors, table tops all need a good scrub."
• "The little taps around the conveyer belt were so dirty."
• "Food shouldn't be prepared without a roof over the top as there was a pigeon flapping around."
• "Tables don’t look very clean and service can be a bit patchy."

Ordering and Service Efficiency

Pros:

• "The service was quick though."
• "Smallish eating place located in the station, but pretty fast service."
• "Recommend ordering off the menu, there's so many options from small to large dishes (£1.50-£10)."
• "Nice break from hassle of the station. Reasonable food, good service."
• "An upbeat Yo Sushi restaurant. Quick service and well staffed."

Cons:

• "It took a long time for the hot food to arrive though."
• "I then had to use a QR code to preorder, I had no reception - therefore no internet and the free wifi was not working!"
• "Nowadays you order and pay on an app and then your food is brought to you or placed on the belt if it is obvious it is for you. With no menus passing a phone round is not fun."
• "Expensive. And the app didn't work, which sucks big time."
• "The wait for food was over 45 mins for ordered food. Not enough staff on for the time of day."
• "However when it came to asking for the bill we had to wait a while before finally getting someone's attention."
• "So apparently they open and close as they wish."